Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$135K - $160K *

Transform enterprise-scale AI solutions by leveraging Databricks, Generative AI, and cloud technologies. Collaborate with a dynamic team to shape AI architecture while mentoring engineers and driving...

Detroit, MIRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Staffing

$125K - $150K *

Transform product strategy by leading impactful initiatives that enhance user experience and drive growth. Collaborate with cross-functional teams to deliver innovative solutions that delight customer...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Tackle complex technical programs by leading cross-functional teams, driving execution from strategy to launch, and ensuring alignment across global engineering and product leaders for impactful outco...

San Diego, CARemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Join a team that's responsible for building and maintaining a scalable, secure, and performant Linux infrastructure through automation and modern tooling, ensuring high availability and adherence to b...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$69K - $118K *

Transform your sales career by driving growth and building relationships with reseller partners in the Public Sector. Leverage your expertise to develop strategic account plans and deliver innovative...

Chandler, AZRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $175K *

Elevate your career by leading innovative solar and energy storage projects. Drive technical excellence, mentor teams, and collaborate with stakeholders to shape sustainable energy solutions across No...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$69K - $124K *

Join a team that's dedicated to enhancing project success through effective coordination and support. As an Operations Specialist, you'll facilitate the Services Engagement Lifecycle, ensuring seamles...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$86K - $144K *

Unlock potential by leading the design and development of scalable generative AI services, ensuring architectural integrity and mentoring teams. Collaborate with cross-functional stakeholders to drive...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$124K - $149K *

Drive impactful solutions as a key liaison between business needs and technical teams, translating complex requirements into actionable insights. Collaborate across functions to enhance system integra...

Glendale, AZRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$124K - $149K *

Unlock the potential of technology by bridging business needs with technical solutions. Collaborate with cross-functional teams to analyze complex systems, ensuring alignment between business objectiv...

Glendale, AZRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $111K *

Unlock your potential as you remotely resolve complex Tier II incidents while empowering a Department of War agency's 13,000 users. Take ownership of issues, drive remote diagnostics, and enhance oper...

Quantico, VARemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $170K *

Develop and enhance Python services for pharmacy claims processing. Collaborate across teams to deliver high-quality solutions while gaining expertise in the pharmacy benefits domain. Embrace a hybrid...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$130K - $170K *

Transform backend services and APIs for high-volume interactions, ensuring reliability and performance. Drive platform evolution through hands-on design and implementation, collaborating with cross-fu...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$180K - $200K *

Shape the future of cloud infrastructure by leading a team to design, manage, and enhance developer tools and platform products that empower users to seamlessly provision and govern their infrastructu...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Accelerate progress at the forefront of cybersecurity by designing, deploying, and supporting security technologies. Collaborate with clients to enhance their security posture while aligning with busi...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$82K - $123K *

Champion AI innovation by driving tool adoption, engineering practices, and workforce enablement across the enterprise. Collaborate with cross-functional teams, influencing leaders and building future...

United StatesRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $231K *

Drive offensive security initiatives by leading penetration testing and red-team efforts. Own complex technical engagements, ensuring robust assessments and impactful remediation strategies for federa...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $155K *

Transform your career by designing and scaling a cutting-edge cloud-native data platform. Collaborate with cross-functional teams to deliver robust data services and optimize data pipelines in a dynam...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$300K - $400K *

Innovate and drive new revenue by selling expert data solutions to AI labs and healthcare companies. Build relationships with technical decision-makers to enhance model training and evaluation through...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $185K *

Lead cross-functional teams to drive infrastructure remediation programs, improving performance and reliability across AI and hyperscale data center environments. Collaborate with engineering and oper...

British Columbia, CARemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $180K *

Empower teams by leading the technical vision and delivery standards for ServiceNow. Drive high-quality implementations across engagements while mentoring talent and collaborating with management to e...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$75K - $90K *

Collaborate with diverse teams to provide expert technical guidance and direction for geotechnical projects, ensuring feasibility and efficient bidding processes through thorough analysis and innovati...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$59K - $106K *

Drive high-voltage transmission line design projects, ensuring compliance with industry standards. Collaborate with multi-disciplinary teams to execute technical tasks, prepare documentation, and enha...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$130K - $155K *

Drive business growth by leading consulting and system studies for T&D infrastructure, focusing on data centers. Engage with industry leaders and ensure high-quality technical solutions while supporti...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$72K - $120K *

Join us to drive innovative talent acquisition strategies across regions, enhancing recruitment processes for diverse roles. Collaborate with teams to attract top talent and ensure compliance while pr...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.