Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Senior Business Applications Engineer
$150K - $200K *
Lead the charge in transforming business challenges into innovative solutions by leveraging your expertise in automation and integration. Collaborate across teams to enhance operational efficiency and...
3 days ago
Senior GTM Intelligence Analyst
$110K - $130K *
Drive strategic insights by analyzing cross-functional data to enhance decision-making. Collaborate with teams to build a trusted business intelligence framework, delivering actionable recommendations...
1 week ago
$90K - $110K *
Manage day-to-day infrastructure and customer support, ensuring optimal server performance, security, and incident response. Collaborate on initiatives to enhance operational security and maintain doc...
3 weeks ago
Project Manager - CTO - USA, Fully Remote
$90K - $110K *
Empower project success through effective coordination and communication, ensuring client satisfaction and project completion on time and within budget. Be a key player in managing diverse teams and r...
1 month ago
$187K - $257K *
Empower transformation initiatives by leading enterprise projects, managing stakeholder relationships, and driving strategic outcomes. Collaborate with diverse teams to define program strategies and e...
Yesterday
Principal Electrical Expert Global Design Standards
$160K - $235K *
Help us drive innovation in electrical engineering for data center projects, leading complex design, mentoring teams, and ensuring compliance with industry standards. Collaborate across functions to o...
Reposted 3 weeks ago
Regional Program Lead - Utilities
$125K - $175K *
Drive the expansion of PMO services in the utility sector, leading a multidisciplinary team while fostering executive relationships and enhancing project delivery. Leverage extensive industry expertis...
1 week ago
Field Application Engineer - Microcontrollers
$110K - $130K *
Join us to shape the future of mobility by supporting microcontroller customers. Leverage your embedded software expertise to drive innovative solutions and collaborate with diverse teams, ensuring su...
1 week ago
$74K - $123K *
Unlock potential by leading proactive threat detection and response efforts. Collaborate with a skilled team to investigate cyber threats, mentor junior analysts, and enhance security operations, ensu...
3 weeks ago
$110K - $130K *
Unlock potential by owning the end-to-end product surface, driving discovery, design, and migration while collaborating closely with users to solve real market problems in a dynamic healthcare environ...
3 weeks ago
$131K - $243K *
Join a team that's driving sustainment transformation and adoption across programs. As a Project Engineer Staff, you'll lead initiatives, coordinate projects, and enhance processes to ensure successfu...
2 weeks ago
$145K - $190K *
Lead the design and evolution of scalable data architecture, providing technical leadership across teams to deliver reliable, secure, and cost-effective data solutions while shaping emerging capabilit...
2 weeks ago
Solutions Engineer - Splunk (Remote)
$212K - $268K *
Join a team that's redefining enterprise AI solutions by leading technical discovery and delivering impactful demonstrations. Collaborate with architects and executives to drive customer success and a...
2 weeks ago
Senior Consultant - Senior Project Manager
$110K - $130K *
Drive complex project implementations by leading cross-functional teams, managing deliverables, and ensuring compliance. Leverage Salesforce expertise to optimize processes and foster client relations...
3 weeks ago
Clinical AI Technical Integration Specialist
$110K - $130K *
Unlock potential by driving technical integration and validation for Ambient AI Scribe initiatives. Collaborate with clinical teams to enhance workflows, troubleshoot issues, and ensure operational re...
1 week ago
Senior or Senior II Engineer - Market Services (Remote Eligible)
$108K - $137K *
Empower operations by ensuring data integrity for market systems. Partner to verify service reservations and regulatory compliance while providing analytical insights to enhance stakeholder engagement...
Reposted 2 weeks ago
$100K - $125K *
Unlock your potential as you design and enhance cutting-edge cloud solutions for diverse web and mobile platforms. Collaborate across teams to translate product vision into robust software while drivi...
Reposted 3 weeks ago
Security & Infrastructure Engineer
$100K - $120K *
Drive security excellence by managing identity access, external testing, and compliance processes. Collaborate with teams to enhance AWS security and develop scalable policies, ensuring robust protect...
3 weeks ago
Instrumentation Product Specialist
$110K - $130K *
Unlock your potential by optimizing product performance and driving growth in instrumentation solutions. Collaborate across teams to enhance offerings and support strategic initiatives in the upstream...
6 days ago
$186K - $232K *
Empower strategic partners by building deep technical relationships and driving preference for a modern data security platform. This role requires collaboration with various stakeholders to enhance pa...
3 weeks ago
Solutions Engineer - State, Local, Educational (SLED)
$150K - $225K *
Lead the charge in transforming public safety operations with innovative sUAS solutions. Collaborate with agencies to deliver tailored drone technology, ensuring seamless integration and impactful dep...
4 weeks ago
$165K *
Engage in cutting-edge AI projects by developing and deploying NLP models. Collaborate with cross-functional teams to optimize performance and scalability, utilizing frameworks like PyTorch or TensorF...
3 weeks ago
Enterprise Customer Success Manager II
$111K - $168K *
Empower industry leaders by becoming a trusted partner in their success. Work cross-functionally to enhance customer operations and drive value through innovative solutions. This role offers growth po...
Reposted 4 weeks ago
Lead Engineer - Thermal-Hydraulic Methods Development
$98K - $188K *
Join a team that's shaping the future of reactor physics and technology. Contribute to computational methods development, numerical analysis, and thermal-hydraulic modeling while supporting software d...
1 week ago
Senior Backend Engineer, External
$199K - $235K *
Innovate backend solutions by designing, building, and maintaining scalable services for external pentesting. Collaborate across teams to enhance user experience and ensure system performance, reliabi...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.