Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$83K - $125K *

Drive the operational health of mission-critical Appian environments, ensuring reliability and performance. Collaborate with cross-functional teams to manage configurations, deployments, and incident...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive safety excellence by leading program development, compliance, and mentorship. Collaborate across teams to identify risks, conduct assessments, and enhance safety culture in diverse operational e...

Texas, USRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Unlock potential by joining a dynamic team focused on innovative electrical design for mission-critical facilities. Collaborate globally on high-profile projects, enhancing your skills in a hands-on...

Arlington, VARemote

Yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $120K *

Drive the design and implementation of electrical systems for large-scale data centers. Collaborate with global teams to ensure compliance with industry standards while managing high-profile projects...

Dallas, TXRemote

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Support the design of electrical systems for mission-critical facilities, collaborating with multidisciplinary teams on high-profile projects. Leverage your expertise in electrical engineering to enha...

Phoenix, AZRemote

Yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $120K *

Engineer cutting-edge electrical systems for large-scale data centers. Collaborate globally on high-profile projects, ensuring compliance with industry standards while driving innovation in design and...

Chicago, ILRemote

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$100K - $120K *

Empower innovation in electrical engineering by designing cutting-edge systems for hyperscale data centers. Collaborate globally on high-impact projects while ensuring compliance with industry standar...

Arlington, VARemote

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Innovate in electrical engineering by designing systems for mission-critical facilities. Collaborate globally on high-profile data center projects, enhancing your skills in a dynamic, client-facing ro...

Atlanta, TXRemote

Yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $120K *

Elevate your career by designing cutting-edge electrical systems for hyperscale data centers. Collaborate globally on high-profile projects while ensuring compliance with industry standards and advanc...

Atlanta, GARemote

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $115K *

Shape your career by designing cutting-edge electrical systems for hyperscale data centers. Collaborate globally on high-profile projects while ensuring compliance with industry standards and advancin...

Los Angeles, CARemote

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Seeking an Electrical Engineer with 2+ years in building electrical design, focusing on mission critical and data center facilities. Collaborate globally on high-profile projects while developing expe...

Los Angeles, CARemote

Yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Design and implement electrical systems for large-scale data centers. Collaborate with global teams to ensure compliance with industry standards while delivering innovative solutions for high-profile...

Arlington, VARemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Make your mark at a leading firm by designing electrical systems for mission-critical facilities. Collaborate globally on high-profile projects while developing your expertise in data center electrica...

Chicago, ILRemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Develop innovative electrical designs for mission-critical facilities, collaborating with global teams on high-profile projects. This hands-on role offers growth opportunities and the flexibility of r...

Los Angeles, CARemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$152K - $205K *

Champion the development of scalable blockchain systems and APIs. Collaborate with cross-functional teams to enhance payment solutions while troubleshooting issues and ensuring high-quality code deliv...

RemoteRemote

Reposted 1 month ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Join a team that's driving innovation in cybersecurity by leveraging your technical expertise to support enterprise sales. Engage with top-tier clients, guiding them through complex evaluations and de...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $202K *

Innovate and build AI-native products that automate complex workflows. Collaborate with cross-functional teams to design, develop, and deploy full-stack applications, ensuring reliability and performa...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$130K - $260K *

Join a team that's driving operational excellence in production support services. Lead incident management, enhance service performance, and ensure compliance with SLAs while fostering collaboration a...

RemoteRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Take ownership of quality engineering practices across a cutting-edge platform. Drive test automation, collaborate with cross-functional teams, and ensure the reliability and scalability of cloud-nati...

Chicago, ILRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$150K - $160K *

Partner with us to shape the quality strategy for a leading exam development platform. Leverage your expertise to guide multiple Agile teams, enhance automation practices, and ensure high standards ac...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$160K - $200K *

Drive technical excellence by designing systems, setting standards, and mentoring engineers without formal management. Collaborate with Product to ensure alignment and tackle engineering challenges ac...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$135K - $160K *

Unlock growth by leading sales initiatives and driving new opportunities in Salesforce services. Collaborate with teams to develop strategic solutions, manage client relationships, and exceed revenue...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $219K *

Drive the vision for Samsara device installations, enhancing user experiences and ensuring rapid, accurate setups. Collaborate with cross-functional teams to optimize the install process, making impac...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Shape the future of building operations by optimizing BAS effectiveness and energy management. Oversee service contracts, upgrades, and troubleshooting to ensure system reliability and enhance occupan...

Washington DC, USRemote

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $110K *

Transform structural engineering solutions by designing and analyzing systems for mission-critical environments. Collaborate with cross-functional teams to ensure safety, compliance, and efficiency in...

Texas, USRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.