Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$83K - $125K *
Drive the operational health of mission-critical Appian environments, ensuring reliability and performance. Collaborate with cross-functional teams to manage configurations, deployments, and incident...
1 week ago
$110K - $130K *
Drive safety excellence by leading program development, compliance, and mentorship. Collaborate across teams to identify risks, conduct assessments, and enhance safety culture in diverse operational e...
1 week ago
Electrical Engineer, Data Centers - Remote (U.S.)
$80K - $95K *
Unlock potential by joining a dynamic team focused on innovative electrical design for mission-critical facilities. Collaborate globally on high-profile projects, enhancing your skills in a hands-on...
Yesterday
Electrical Engineer, Data Centers - Remote (U.S.)
$100K - $120K *
Drive the design and implementation of electrical systems for large-scale data centers. Collaborate with global teams to ensure compliance with industry standards while managing high-profile projects...
Yesterday
Electrical Engineer, Data Centers - Remote (U.S.)
$80K - $95K *
Support the design of electrical systems for mission-critical facilities, collaborating with multidisciplinary teams on high-profile projects. Leverage your expertise in electrical engineering to enha...
Yesterday
Electrical Engineer, Data Centers - Remote (U.S.)
$100K - $120K *
Engineer cutting-edge electrical systems for large-scale data centers. Collaborate globally on high-profile projects, ensuring compliance with industry standards while driving innovation in design and...
Yesterday
Electrical Engineer, Data Centers - Remote (U.S.)
$100K - $120K *
Empower innovation in electrical engineering by designing cutting-edge systems for hyperscale data centers. Collaborate globally on high-impact projects while ensuring compliance with industry standar...
Yesterday
Electrical Engineer, Data Centers - Remote (U.S.)
$80K - $95K *
Innovate in electrical engineering by designing systems for mission-critical facilities. Collaborate globally on high-profile data center projects, enhancing your skills in a dynamic, client-facing ro...
Yesterday
Electrical Engineer, Data Centers - Remote (U.S.)
$100K - $120K *
Elevate your career by designing cutting-edge electrical systems for hyperscale data centers. Collaborate globally on high-profile projects while ensuring compliance with industry standards and advanc...
Yesterday
Electrical Engineer, Data Centers - Remote (U.S.)
$95K - $115K *
Shape your career by designing cutting-edge electrical systems for hyperscale data centers. Collaborate globally on high-profile projects while ensuring compliance with industry standards and advancin...
Yesterday
Electrical Engineer, Data Centers - Remote (U.S.)
$80K - $95K *
Seeking an Electrical Engineer with 2+ years in building electrical design, focusing on mission critical and data center facilities. Collaborate globally on high-profile projects while developing expe...
Yesterday
Electrical Engineer, Data Centers - Remote (U.S.)
$110K - $130K *
Design and implement electrical systems for large-scale data centers. Collaborate with global teams to ensure compliance with industry standards while delivering innovative solutions for high-profile...
1 week ago
Electrical Engineer, Data Centers - Remote (U.S.)
$80K - $95K *
Make your mark at a leading firm by designing electrical systems for mission-critical facilities. Collaborate globally on high-profile projects while developing your expertise in data center electrica...
1 week ago
Electrical Engineer, Data Centers - Remote (U.S.)
$80K - $95K *
Develop innovative electrical designs for mission-critical facilities, collaborating with global teams on high-profile projects. This hands-on role offers growth opportunities and the flexibility of r...
1 week ago
$152K - $205K *
Champion the development of scalable blockchain systems and APIs. Collaborate with cross-functional teams to enhance payment solutions while troubleshooting issues and ensuring high-quality code deliv...
Reposted 1 month ago
Regional Sales Engineer, Central
$110K - $130K *
Join a team that's driving innovation in cybersecurity by leveraging your technical expertise to support enterprise sales. Engage with top-tier clients, guiding them through complex evaluations and de...
3 weeks ago
$105K - $202K *
Innovate and build AI-native products that automate complex workflows. Collaborate with cross-functional teams to design, develop, and deploy full-stack applications, ensuring reliability and performa...
3 weeks ago
Operational Lead for Production Support
$130K - $260K *
Join a team that's driving operational excellence in production support services. Lead incident management, enhance service performance, and ensure compliance with SLAs while fostering collaboration a...
Reposted 2 days ago
$110K - $130K *
Take ownership of quality engineering practices across a cutting-edge platform. Drive test automation, collaborate with cross-functional teams, and ensure the reliability and scalability of cloud-nati...
Yesterday
Lead Specialist, Technical Architect
$150K - $160K *
Partner with us to shape the quality strategy for a leading exam development platform. Leverage your expertise to guide multiple Agile teams, enhance automation practices, and ensure high standards ac...
2 weeks ago
$160K - $200K *
Drive technical excellence by designing systems, setting standards, and mentoring engineers without formal management. Collaborate with Product to ensure alignment and tackle engineering challenges ac...
Reposted 4 weeks ago
Sales Director - TMT, Public Sector
$135K - $160K *
Unlock growth by leading sales initiatives and driving new opportunities in Salesforce services. Collaborate with teams to develop strategic solutions, manage client relationships, and exceed revenue...
3 weeks ago
Senior Product Manager, Device Experience
$130K - $219K *
Drive the vision for Samsara device installations, enhancing user experiences and ensuring rapid, accurate setups. Collaborate with cross-functional teams to optimize the install process, making impac...
Reposted 2 weeks ago
Building Automation Systems Engineer
$125K - $150K *
Shape the future of building operations by optimizing BAS effectiveness and energy management. Oversee service contracts, upgrades, and troubleshooting to ensure system reliability and enhance occupan...
4 weeks ago
$90K - $110K *
Transform structural engineering solutions by designing and analyzing systems for mission-critical environments. Collaborate with cross-functional teams to ensure safety, compliance, and efficiency in...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.