Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$79K - $137K *

Join a team that's shaping the future of reactor physics through innovative computational methods and thermal-hydraulic modeling. Contribute to technical development, regulatory compliance, and custom...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$100K - $151K *

Transform customer experiences by guiding enterprise clients through successful IoT deployments. Collaborate cross-functionally to maximize value and drive advocacy, all while embodying cultural princ...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $243K *

Elevate your career by partnering with sales teams to deliver innovative data security solutions. Lead technical evaluations, translate customer needs into compelling offerings, and drive successful o...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$218K - $245K *

Empower AI observability by delivering end-to-end solutions, collaborating with cross-functional teams to enhance user experiences and insights into agent performance, costs, and errors, while navigat...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Champion innovative automation solutions in warehouse management. Lead complex integrations and guide engineering teams to enhance material handling processes. Collaborate on the Global Automation Roa...

Nashville, TNRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $175K *

Transform product readiness and adoption through strategic change management and analytical insights. Collaborate with cross-functional teams to ensure seamless deployment and continuous improvement o...

Denver, CORemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Lead a team of network engineers to design, implement, and secure cloud and hybrid network infrastructures, ensuring reliability and scalability while mentoring staff and driving process improvements...

Tallahassee, FLRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Lead and inspire a skilled agile team focused on the ServiceNow Platform, ensuring efficient delivery of enterprise service management solutions while collaborating with stakeholders to prioritize and...

Wilmington, DERemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$148K - $263K *

Architect high-performance OneStream solutions by translating complex requirements into scalable designs. Lead a team of consultants, ensuring technical quality and optimizing integrations while excee...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Join a team that's redefining power plant performance analysis. Lead thermal modeling, collaborate with vendors, and execute field tests to ensure optimal plant efficiency and reliability. Your expert...

Lenexa, KSRemote

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$195K - $270K *

Empower mid-enterprise organizations to enhance their cybersecurity posture by simplifying complex concepts and driving meaningful relationships, ultimately paving the way for proactive vulnerability...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $246K *

Engineer cutting-edge mechanical architectures for next-gen data centers. Collaborate with cross-functional teams to optimize designs for servers, HPC, and AI systems, ensuring high performance and ef...

Morrisville, NCRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$183K - $193K *

Build and lead a high-performing Technical Account Management team to enhance the post-launch technical performance of a leading e-commerce platform, driving significant operational and strategic impr...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Consumer Technology

$115K - $175K *

Join a strategic team as you oversee complex web projects, drive digital initiatives, and promote best practices, all while collaborating across functions. Make a real-world impact while shaping the f...

Seattle, WARemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Help us advance Geospatial AI by developing cloud-native services and backend systems. Collaborate with top engineers and data scientists to create innovative solutions that transform vast data into a...

Redmond, WARemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Shape the future of Geospatial AI by developing cloud-native services and backend systems. Collaborate with top engineers and data scientists to deliver innovative solutions that transform vast data i...

Springfield, VARemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Unlock your potential as a Software/ML Engineer, collaborating on cutting-edge Geospatial AI projects. Contribute to cloud-native services and backend systems, driving innovation from concept to deplo...

Reston, VARemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Unlock potential by leading advanced technical service operations, driving customer satisfaction and team collaboration while exceeding service expectations across diverse equipment and modalities...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$160K - $190K *

Unlock strategic value as a Technical Account Manager, bridging customers and partners to ensure successful deployment and optimization of cybersecurity solutions, while driving long-term relationship...

New York, NYRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$134K - $223K *

Join a team that's dedicated to maximizing enterprise value through strategic consulting and technical expertise. Leverage your Sprinklr knowledge to drive customer success and innovation while foster...

Texas, USRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's shaping the future of energy through innovative electrical design for utility-scale projects. Collaborate with engineers on solar, wind, and battery systems, ensuring quality and ef...

Austin, TXRemote

4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Advance mechanical systems readiness by overseeing commissioning, conducting site inspections, and ensuring operational efficiency across critical infrastructure. Collaborate cross-functionally to enh...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $130K *

Lead the charge in overseeing field installation activities, ensuring safety and quality while coordinating with project managers and stakeholders to drive successful project execution and adherence t...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$250K - $500K+*

Drive innovation by collaborating with hardware teams to enhance tools, evolve compilers, and improve developer experiences, ensuring efficient and effective hardware design processes...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $175K *

Elevate your career by leading technology integration for M&A, ensuring seamless execution from due diligence to stabilization. Drive cross-functional collaboration and deliver predictable outcomes wh...

St. Louis, MORemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.