Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$130K - $160K *
Accelerate progress at the forefront of engineering by leading architectural decisions, mentoring talent, and driving scalable design within our technical ecosystem, while influencing product and engi...
Reposted 4 weeks ago
Senior Channel Sales Engineer - Guidepoint & Regionals
$110K - $149K *
Elevate your career by collaborating with top partners to drive technical sales, deliver impactful training, and enhance product adoption. Join a dynamic team focused on fostering creativity and accou...
Yesterday
Security Engineer - DLP and Insider threat
$105K - $149K *
Drive security excellence by enhancing data protection and detection capabilities. Collaborate with cross-functional teams to implement DLP policies, automate processes, and ensure enterprise systems...
Reposted today
Software Engineer (Technical Leadership) - Central Growth
$175K - $210K *
Innovate and lead the technical vision for large-scale product systems, driving cross-functional initiatives and engineering excellence while mentoring teams to enhance growth and impact across multip...
2 weeks ago
$84K - $124K *
Transform software solutions by designing, developing, and enhancing applications in an agile environment. Collaborate with teams to deliver high-quality, scalable systems while ensuring transparency...
3 days ago
Forward Deployed Engineer/Chief Role
$150K - $180K *
Drive the development of AI-native solutions, designing robust agentic systems and workflows while closely collaborating with SMEs to enhance real user value through effective feedback mechanisms and...
1 month ago
Senior Backend .Net/GCP Engineer
$86K - $125K *
Lead a dynamic team as a Senior Backend Engineer, specializing in .NET and GCP. Drive software quality and innovation while mentoring developers and managing client relationships in a collaborative re...
1 week ago
Senior Technology & Systems Consultant
$130K *
Join a dynamic team to manage client technologies, mentor peers, and deliver IT assessments. This hands-on role emphasizes client service and consultant development, ensuring optimal performance acros...
6 days ago
Senior Site Reliability Engineer
$130K - $155K *
Provide your expertise to enhance system reliability and performance. You'll define service level objectives, build observability, and lead incident response, ensuring our platform meets high availabi...
Reposted 2 weeks ago
ZTPF SOFTWARE DEVELOPMENT ENGINEER
$130K *
Join a team that's enhancing zTPF environments by providing technical expertise, automating processes, and ensuring reliable operations. Collaborate across teams to tackle challenges and improve perfo...
Reposted 3 days ago
$110K - $130K *
Analyze technical sales opportunities from discovery to close, leveraging AI tools and client data to drive business cases. Collaborate with cross-functional teams to ensure seamless implementation an...
1 week ago
$95K - $115K *
Transform traffic management by optimizing signal systems for efficient movement of people and goods. Collaborate with cross-functional teams to enhance product deployment and support, ensuring safety...
2 days ago
Account Executive - Logging Recorder
$85K - $115K *
Join a dynamic team to drive sales of mission-critical technology for public safety. Engage with emergency response agencies, navigate complex procurement cycles, and deliver innovative solutions that...
3 weeks ago
Technical Application Engineer - Industrial Communications products (MDS and Lentronics)
$89K - $148K *
Drive technical solutions by collaborating with sales teams and customers to enhance industrial communications products. Develop sales strategies, manage customer relationships, and ensure compliance...
Reposted 2 weeks ago
$90K - $136K *
Join a team that's redefining customer experience by translating complex business needs into actionable technical requirements, ensuring seamless integration across platforms and delivering innovative...
1 week ago
$100K - $120K *
Lead the charge in enhancing security for a complex federal platform, safeguarding cloud infrastructure and sensitive data. Collaborate within an Agile team to design, implement, and automate robust s...
2 weeks ago
Senior Product Security Engineer
$115K - $145K *
Lead security initiatives by collaborating with cross-functional teams to embed security in the software development lifecycle, ensuring robust protection for high-risk product areas while driving ado...
2 days ago
$90K - $110K *
Join a team that's dedicated to delivering exceptional project implementations and enhancements for restaurant brands. Lead cross-functional efforts, ensuring customer satisfaction while managing time...
3 days ago
Principal Customer Success Manager, Aerospace, Propulsion & Energy
$177K - $224K *
Lead strategic customer relationships in aerospace and energy sectors, driving renewals and engineering engagements. Own key accounts, transition pricing models, and ensure customer success through te...
Yesterday
Senior Solutions Engineer - Major Accounts
$148K - $222K *
Unlock your potential as a Senior Solutions Engineer, driving sales success by leveraging technical expertise to address customer needs and deliver innovative F5 solutions. Collaborate with teams to e...
2 weeks ago
$250K - $300K *
Accelerate progress at a forward-thinking company by leading a dynamic engineering team, fostering a culture of excellence while delivering innovative product features and driving technical growth. Co...
Reposted 4 weeks ago
$110K - $130K *
Innovate by developing scalable applications and data pipelines, leveraging Python and cloud platforms. Collaborate with cross-functional teams to modernize enterprise systems and enhance backend serv...
2 weeks ago
Network Installation Technician Intermediate (NIT 3)
$80K - $95K *
Elevate your career by leading a team in the installation and maintenance of telecommunication systems. Oversee project execution, ensure quality control, and mentor junior technicians while managing...
2 weeks ago
$115K - $149K *
Take ownership of IAM/PAM systems, driving strategy and implementation for human and AI identities. Leverage expertise in SailPoint, BeyondTrust, and Microsoft Entra to enhance security and governance...
1 week ago
Software Engineer, Back-End - Mail (Canada)
$110K - $130K *
Help us build high-throughput production services that power AI-driven workflows. Collaborate with cross-functional teams to design and evolve core platform services, ensuring reliability and scalabil...
2 days ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.