Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Senior Computer Systems Validation Engineer
$110K - $130K *
Transform validation processes by ensuring compliance and data integrity for computerized systems in a regulated environment. Collaborate with teams to develop strategies and mentor junior members whi...
2 weeks ago
Principal Technical Program Manager, Engineering
$180K - $240K *
Drive cross-domain visibility and coordination in a dynamic engineering environment. As the sole TPM, you'll ensure programs are on track, dependencies are mapped, and automation enhances efficiency a...
Yesterday
$150K - $180K *
Lead the charge in enhancing engineering security for our SaaS platform. Collaborate with teams to identify risks, improve practices, and implement automation, ensuring secure development and robust v...
Yesterday
Key Account Manager - MedTech OEM
$143K - $196K *
Drive strategic growth by managing key accounts in the MedTech OEM sector, fostering customer relationships, and achieving sales targets through innovative business plans and collaboration across team...
6 days ago
$125K - $150K *
Empower teams by designing and building scalable, secure systems that enhance performance and reliability. Collaborate across disciplines to innovate with AI while maintaining a security-first approac...
Today
Site Reliability Engineer, Provider Operations
$125K - $150K *
Join our team to enhance the operational health of AI provider endpoints. You'll ensure fast, reliable routing and proactive problem detection, contributing to a seamless experience for our customers...
2 weeks ago
$92K - $138K *
Innovate with us to drive capital project business by leveraging technical sales expertise. Strengthen client relationships and propel growth through engagement strategies, specification development...
Reposted yesterday
$120K - $130K *
Drive the design and implementation of complex software solutions, providing technical leadership and mentorship. Collaborate with cross-functional teams to enhance system architecture and ensure high...
Yesterday
$120K - $130K *
Elevate your career by leading the design and implementation of complex software solutions. Collaborate with cross-functional teams to drive technical decisions and mentor engineers, ensuring scalable...
Yesterday
Senior Generator Systems Specialist
$110K - $130K *
Transform critical power systems by overseeing installation, maintenance, and troubleshooting of backup generators in data centers, ensuring uninterrupted power supply and optimal uptime for mission-c...
3 weeks ago
Staff Engineer - QA Automation
$110K - $130K *
Shape the future of quality assurance by leading automated testing initiatives for cloud-based ERP systems, ensuring seamless integration and performance across various business processes and upgrades...
2 weeks ago
$80K - $180K *
Join a team that's shaping the future of finance technology by designing and implementing scalable SAP S/4HANA solutions. Leverage your expertise in procurement and logistics to drive operational exce...
2 days ago
Sr. Solutions Engineer – US Remote, East
$175K - $240K *
Unlock potential by driving cybersecurity solutions and engaging customers. Partner with cross-functional teams to enhance security journeys, demonstrate platform value, and influence enterprise outco...
1 month ago
Senior Plumbing Engineer/Designer, Data Centers - Remote (U.S.)
$110K - $130K *
Lead innovative plumbing design for hyperscale data centers, ensuring high-quality solutions and collaboration with stakeholders. Drive project success through technical expertise and effective commun...
1 week ago
Application Security Engineer, Information Technology
$110K - $130K *
Unlock potential by developing security documentation and consulting on architecture. Collaborate with teams to identify vulnerabilities, perform penetration testing, and implement security improvemen...
2 days ago
Senior Incident Response Analyst
$120K - $145K *
Advance your career by managing complex cybersecurity incidents, leading response efforts, and developing comprehensive incident reports. Collaborate with teams to enhance security protocols and condu...
Reposted 1 week ago
Senior Incident Response Analyst
$120K - $145K *
Lead the charge in incident management and response, driving effective remediation strategies and assessments. Collaborate with teams to formulate incident response plans, conduct training exercises...
1 week ago
Senior Incident Response Analyst
$120K - $145K *
Join a team that's dedicated to enhancing cybersecurity through expert incident management, response, and analysis. Lead global efforts, develop training scenarios, and create comprehensive reports to...
Reposted 1 week ago
$160K - $230K *
Transform mission-critical applications by collaborating with AI engineers to enhance performance, scalability, and security. Drive technical excellence and mentor peers while navigating dynamic feder...
1 week ago
Senior Software Security Engineer
$130K - $160K *
Join a dynamic team to build and enhance security practices, ensuring robust protection of sensitive data. Collaborate across engineering to create secure frameworks, manage identities, and fortify cl...
2 weeks ago
Automation Engineer (Cisco CNC Upgrade)
$77K - $118K *
Transform network operations by designing and implementing automation solutions that enhance reliability and efficiency across multi-vendor infrastructures, utilizing advanced technologies like Python...
Reposted 3 days ago
$100K - $120K *
Transform your career by designing and developing scalable software solutions using C#, .NET, and Azure. Collaborate in a dynamic team to implement best practices in CI/CD and API development, ensurin...
2 days ago
$200K - $240K *
Join a team that's driving innovation in mechanical engineering and program management. Leverage your expertise to lead projects from concept to production, ensuring quality and efficiency while colla...
3 weeks ago
Field Applications Engineer - Baltimore
$84K - $150K *
Engage with customers to drive design wins and sales revenue by leveraging technical expertise and business acumen. Collaborate with sales teams to identify opportunities, provide support, and build s...
4 weeks ago
$90K - $125K *
Innovate and design scalable, cloud-native APIs while enhancing legacy systems. Collaborate with cross-functional teams to deliver high-quality software solutions, leveraging AI tools and modern techn...
3 days ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.