Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Global Product Marketing Manager - Video
$110K - $120K *
Help us drive innovation in video security by leading product marketing for our Silent Sentinel camera, focusing on federal and defense sectors. Collaborate with cross-functional teams to craft compel...
3 weeks ago
Senior Sales Engineer - Majors, Kansas City
$154K - $221K *
Join a team that's redefining customer solutions by leveraging AI/ML technologies. As a Senior Sales Engineer, you'll architect innovative strategies, oversee technical sales processes, and collaborat...
1 week ago
Senior Information System Security Engineer
$117K - $195K *
Advance your career as a Senior Information System Security Engineer, collaborating on critical national security projects. Drive cybersecurity initiatives, develop policies, and enhance cloud securit...
Today
Software Engineer - Backend (Remote)
$180K - $320K *
Drive innovation by architecting high-performance backend systems for a cutting-edge data platform. Collaborate with cross-functional teams to enhance user experience and optimize data workflows, ensu...
1 week ago
$105K - $140K *
Lead the charge in designing and building scalable software solutions, owning features from concept to deployment while mentoring junior engineers and collaborating across teams to enhance payment pro...
1 week ago
Senior Field Service Technician
$83K - $133K *
Take ownership of delivering top-tier technical support and services by performing installations, maintenance, and repairs on power delivery equipment while ensuring safety standards and customer sati...
Reposted 1 week ago
Senior Red Team Engineer - Frontier AI Security (Remote US)
$120K - $150K *
Lead the charge in advanced security assessments, identifying vulnerabilities and enhancing security posture through hands-on penetration testing and collaboration with cross-functional teams. Mentor...
Reposted 1 week ago
$100K - $120K *
Unlock your potential as a Senior Technical Writer, crafting vital documentation for military avionics and aerospace systems. Collaborate with cross-functional teams to ensure compliance and clarity t...
3 weeks ago
$100K - $120K *
Engage with our Sales Team as a Sales Engineer, providing expert technical support throughout the sales cycle. Collaborate cross-functionally to enhance product knowledge and drive customer success wh...
2 weeks ago
$120K - $145K *
Transform order management processes by leading cross-functional teams in large-scale commerce projects. Drive system design and integration across regions, ensuring seamless order lifecycle and fulfi...
3 weeks ago
Presales Solutions Engineer - OT/IoT Security
$120K - $230K *
Empower your career by leveraging your expertise in OT/IoT security to drive innovative solutions. Collaborate with clients and sales teams to enhance cybersecurity offerings and deliver impactful pre...
1 week ago
Presales Solutions Engineer - OT/IoT Security
$96K - $184K *
Lead the charge in delivering innovative OT/IoT security solutions, collaborating with clients to enhance their cybersecurity posture while developing new service offerings that align with business ob...
1 week ago
Presales Solutions Engineer - OT/IoT Security
$96K - $184K *
Unlock potential by serving as a customer-facing security expert, guiding clients through OT/IoT security projects. Collaborate with stakeholders to enhance security offerings and drive business objec...
1 week ago
Presales Solutions Engineer - OT/IoT Security
$120K - $230K *
Lead the charge in delivering innovative OT/IoT security solutions while collaborating with clients to enhance their cybersecurity posture. Utilize your expertise to educate teams and develop new serv...
1 week ago
Sr. Product Marketing Specialist
$94K - $141K *
Shape the future of software delivery by crafting compelling messaging and positioning for regulated enterprises. Drive executive conversations with insights on compliance and AI governance, while equ...
1 week ago
Senior Technical Success Manager
$125K - $150K *
Empower top-tier enterprise customers by architecting secure development practices and guiding complex DevSecOps transformations. Serve as a trusted advisor to drive adoption, retention, and measurabl...
Reposted 1 week ago
Tooling Engineer, Staff - SRM / Solid Rocket Motors - Telework Option
$120K - $224K *
Innovate with a dynamic team to design advanced tooling for solid rocket motors, ensuring safety and reliability in manufacturing processes while applying your expertise in physics and material scienc...
Reposted today
$100K - $120K *
Discover and attract top talent for clients by employing innovative sourcing techniques. Collaborate closely with stakeholders to enhance recruitment practices and immerse yourself in client cultures...
2 days ago
$135K - $145K *
Deliver seamless integration and Tier 3 support for secure mobile infrastructure. Collaborate with enterprise stakeholders to ensure compliance, performance, and customer satisfaction while managing c...
Reposted yesterday
$95K - $135K *
Transform the future of financial products by building end-to-end experiences. Collaborate with cross-functional teams to deliver impactful solutions that enhance user interactions and drive business...
1 week ago
Senior Sales Engineer, Data Products
$125K - $160K *
Join a team that's redefining data solutions by leading technical sales efforts, collaborating with Account Managers, and driving customer success through innovative data architecture and tailored dem...
3 days ago
$90K - $105K *
Transform enterprise network infrastructure by providing operational support, administration, and troubleshooting for LANs, WANs, and VPNs, ensuring secure and reliable connectivity across diverse env...
3 weeks ago
Project Manager, FEHRM Healthcare Technology Management - Deployment
$95K - $125K *
Drive the deployment of healthcare technology across multiple VA facilities, coordinating projects and ensuring readiness. Collaborate with diverse teams to manage timelines, resolve issues, and deliv...
3 weeks ago
Staff Product Manager, Enterprise Deployment Solutions | Canada | Remote
$211K - $253K *
Drive the vision and strategy for enterprise deployment solutions, owning product roadmaps and competitive positioning. Collaborate with cross-functional teams to adapt offerings for compliance and co...
1 week ago
Senior Engineer - System Protection and Control (Remote)
$110K - $130K *
Join a team that's dedicated to delivering expert engineering solutions while managing projects safely and efficiently. Leverage your technical expertise to mentor others and drive innovation in gener...
2 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.