Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Field Service Engineer - New England
$90K - $100K *
Join a team that's dedicated to delivering exceptional field service support for Bioprocess products. In this role, you'll ensure customer satisfaction through installations, repairs, and maintenance...
1 week ago
Sr Manager, Technical Program Manager - 220755
$135K - $160K *
Transform complex technical programs by leading cross-functional teams, ensuring timely delivery and fostering collaboration. Leverage your expertise to drive innovation and enhance productivity throu...
1 week ago
Senior Technical Account Manager
$110K - $130K *
Empower customer success by managing strategic accounts, driving solution adoption, and ensuring long-term value realization. Act as a trusted advisor, aligning customer goals with internal resources...
4 weeks ago
Senior Technical Account Manager
$110K - $130K *
Engage with complex customer accounts as a trusted advisor, driving adoption and optimization of solutions. Leverage technical expertise and strategic account management to enhance customer satisfacti...
3 weeks ago
Senior Technical Account Manager
$110K - $130K *
Transform customer relationships by providing expert technical support and advocacy. Engage with key accounts to resolve complex issues, ensuring their success and satisfaction with our technology and...
4 weeks ago
$115K - $130K *
Join a dynamic team as you provide essential IT support to a distributed workforce. Leverage your troubleshooting skills to resolve technical issues, enhance user experience, and contribute to a colla...
Reposted 4 days ago
$80K - $95K *
Redefine customer support as a Field Service Engineer, ensuring optimal performance of advanced battery energy storage systems through expert troubleshooting and maintenance across diverse industries...
2 weeks ago
Senior Technical Account Manager
$107K - $172K *
Lead customer advocacy by providing expert technical guidance on Red Hat Enterprise Linux. Collaborate across teams to enhance customer relationships and ensure optimal product implementation, while p...
Today
Field Service Engineer 2 - Kenilworth, New Jersey
$72K - $93K *
Join a team that's dedicated to delivering exceptional on-site support, leveraging your technical expertise to resolve customer issues and enhance their experience through effective collaboration and...
Reposted 1 week ago
$150K - $185K *
Unlock potential by driving innovative infrastructure solutions for scalable deployments, collaborating with customers to refine requirements, and enhancing operational efficiency through automation a...
Reposted 3 weeks ago
$125K - $145K *
Drive customer success by optimizing technical adoption of the AIOps platform, ensuring enterprise clients achieve measurable outcomes through strategic partnerships and expert guidance in incident ma...
1 week ago
Security Engineer, Channel Sales (GSI)
$110K - $130K *
Shape the future of cybersecurity by collaborating with partners to identify solutions, educate stakeholders, and drive impactful engagements that enhance organizational safety and operational integri...
1 week ago
Associate Sales Engineer, SE Desk - Southeast
$69K - $93K *
Unlock potential by joining a diverse team of Sales Engineers focused on delivering innovative IoT solutions. Collaborate with customers across industries to optimize logistics, enhance fleet manageme...
Reposted 4 weeks ago
$100K - $120K *
Develop user-facing features and improve systems by leveraging software architecture, APIs, and cloud technologies. Collaborate with cross-functional teams to deliver reliable, maintainable solutions...
3 weeks ago
$80K - $121K *
Lead impactful training initiatives designed to empower customers globally. Utilize innovative methods and foster strong relationships to enhance learning experiences and drive success across diverse...
Reposted 4 weeks ago
Technical Sales Engineer - Salt Lake City, Utah
$90K - $110K *
Elevate customer success by driving technical sales in manufacturing sectors. Manage accounts, develop new business, and collaborate with distributors while traveling extensively in your territory to...
3 weeks ago
Technical Product Marketing Manager, Cisco Wireless
$154K - $225K *
Pioneer innovation in enterprise wireless solutions by leveraging expertise in Wi-Fi standards, technical marketing, and compelling content creation. Collaborate with teams to engage top-tier customer...
Reposted 6 days ago
$76K - $95K *
Join a team that's at the forefront of semiconductor technology, providing hands-on support and troubleshooting for advanced ZEISS systems. Collaborate with customers and teams to enhance service qual...
3 weeks ago
$63K - $111K *
Transform your career by joining a dynamic team as a Security Technician, where you'll travel to install, troubleshoot, and maintain advanced electronic systems, ensuring operational excellence across...
Today
$110K - $130K *
Partner with us to bridge technical solutions and customer needs in a dynamic, cross-functional role. Utilize your expertise to drive adoption of AI agents, influencing product roadmaps and enhancing...
Reposted 4 weeks ago
$138K - $198K *
Shape the future of enterprise data management by developing scalable, cloud-native services that tackle complex distributed systems challenges and optimize data discovery across platforms. Collaborat...
Reposted yesterday
Senior Embedded Software Engineer
$120K - $145K *
Lead the development of critical firmware for safety-critical systems, collaborating across teams to optimize embedded platforms. Drive best practices and mentor engineers while ensuring reliability a...
Today
Manager, Engineering, Managed Services – AIX, Unix & Linux
$126K - $177K *
Lead a dynamic Managed Services Engineering Team to enhance customer satisfaction, optimize operations, and drive continuous service improvement while fostering strong relationships with clients and p...
3 weeks ago
$110K - $130K *
Elevate your career by designing and maintaining advanced IT infrastructure platforms, ensuring reliability and security. Collaborate with teams to optimize solutions, automate processes, and enhance...
Reposted 3 weeks ago
$83K - $93K *
Advance innovation by installing and testing autonomous vehicle systems, ensuring optimal performance through troubleshooting and collaboration. Engage with customers and travel extensively to deliver...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.