Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$110K - $130K *
Elevate channel partner success by owning technical relationships, enabling engineers, and creating reusable resources. Drive outcomes through coaching and collaboration, ensuring partners independent...
1 week ago
Manager, Technical Account Management
$112K - $158K *
Lead a dynamic team to enhance customer engagement and satisfaction. Drive best practices in service delivery, manage escalations, and foster team growth while ensuring alignment with business objecti...
1 week ago
Presales Solutions Engineer - Email Security
$96K - $184K *
Join a dynamic team as a Pre-Sales Cybersecurity Solutions Engineer, where you'll collaborate with clients to design and articulate tailored cybersecurity solutions that meet their business objectives...
6 days ago
Presales Solutions Engineer - Email Security
$96K - $184K *
Elevate your career by engaging with clients to design and implement tailored cybersecurity solutions. This role combines technical expertise with strategic communication to address security challenge...
1 week ago
Presales Solutions Engineer - Email Security
$120K - $230K *
Join a team that's dedicated to delivering innovative cybersecurity solutions. This role involves engaging with customers to assess their security needs, designing tailored solutions, and collaboratin...
1 week ago
$130K - $150K *
Join a dynamic team as a senior technical leader, driving innovative platform solutions and enhancing integration processes. Collaborate across teams to improve user experiences and streamline operati...
Reposted yesterday
$95K - $105K *
Join a dynamic team to provision and manage cloud environments, automate deployments, and ensure robust cloud security. Leverage your expertise in AWS or Azure and OpenShift to drive cloud migrations...
Today
$95K - $105K *
Drive cloud infrastructure excellence by managing environments, automating deployments, and ensuring security. Collaborate on cloud migrations and capacity planning while producing essential documenta...
2 days ago
$90K - $100K *
Unlock potential by delivering innovative robotic solutions, ensuring seamless integration and operational success for customers. Collaborate, troubleshoot, and enhance system performance while provid...
1 week ago
Software Development Engineer III, MuleSoft
$127K - $213K *
Transform integration solutions by designing and developing robust MuleSoft applications. Collaborate with cross-functional teams to ensure high-quality delivery and optimize performance while mentori...
1 week ago
Endpoint Engineer (Journeyman)
$88K - $105K *
Advance endpoint capabilities by developing, deploying, and supporting secure, standardized solutions for physical and virtual environments, ensuring operational readiness and compliance across divers...
4 days ago
$110K - $130K *
Shape the future of secure software development by integrating security practices into engineering workflows, building automation tools, and conducting penetration tests to identify vulnerabilities an...
1 week ago
Senior Geomechanics Engineer (CAN)
$130K - $180K *
Optimize geomechanical solutions for mining projects by integrating data, developing models, and providing technical recommendations. Collaborate with a diverse team to enhance project outcomes and me...
3 weeks ago
Senior Sales Engineer, Majors - West
$154K - $221K *
Transform the future of cloud security by delivering tailored technical solutions, guiding customers through evaluations, and ensuring their needs are met with innovative product configurations and pr...
2 weeks ago
Senior Infrastructure Engineer- Secure Developer Platforms (Azure/VDI)
$125K - $150K *
Lead the charge in building a secure, self-service developer sandbox on Azure, delivering non-persistent desktops and managing the entire stack from landing zone to golden image while ensuring complia...
1 week ago
Technical Product Manager (Integrated Solutions)
$180K - $220K *
Lead the integration of complex defense solutions by translating tactical requirements into innovative products. Collaborate with cross-functional teams to optimize performance and drive market adopti...
1 week ago
$100K - $120K *
Unlock your potential by driving innovative solutions and collaborating across teams to enhance operational efficiency and customer satisfaction in a dynamic environment...
Today
$110K - $130K *
Shape the future of product design by transforming concepts into high-fidelity experiences. Collaborate with cross-functional teams to enhance user interactions through innovative prototyping and AI-a...
Reposted 3 days ago
Sales Engineer (Pacific Coast)
$100K - $120K *
Transform the sales process by providing expert technical support and product demonstrations. Collaborate with internal teams to address customer needs and enhance training, ensuring a seamless experi...
2 weeks ago
Senior Engineer - Desktop Application
$180K - $195K *
Drive the development of the Hypori app for Windows while enhancing iOS and Android functionalities. Collaborate in an agile environment, focusing on secure software practices, troubleshooting, and de...
2 weeks ago
$130K - $160K *
Unlock potential by leading mobile app development, shaping user experiences, and driving technical direction in a fast-paced environment. Collaborate with cross-functional teams to deliver intuitive...
2 weeks ago
$110K - $130K *
Shape the future of technology initiatives by managing strategic direction, overseeing system builds, and enhancing employee experiences through collaboration with stakeholders and effective project e...
1 week ago
$125K - $140K *
Optimize web application development by leading design and implementation using .NET Core, ASP.NET, and Angular. Collaborate with teams, mentor junior developers, and ensure code quality while leverag...
1 week ago
Forward Deployed Engineer (Principal)
$132K - $211K *
Unlock potential by serving as a key technical leader, bridging engineering and enterprise architecture to eliminate adoption friction and enhance cloud-native infrastructure and AI platform deploymen...
Reposted 3 weeks ago
Senior System Software Engineer - Security
$152K - $287K *
Champion security excellence by investigating vulnerabilities and enhancing Secure Development Lifecycle practices across data center software platforms, driving timely remediation and fostering colla...
2 days ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.