Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$92K - $170K *
Drive innovation by designing, implementing, and maintaining complex software solutions. Collaborate with teams to translate business needs into technical specifications, ensuring seamless integration...
4 weeks ago
$80K - $95K *
Unlock technical excellence by providing critical support for product implementations, ensuring seamless installations and troubleshooting for diverse technologies. Collaborate with teams to enhance c...
3 weeks ago
Senior Software Engineer- Rust / C++
$94K - $176K *
Drive innovation in document processing by leading high-impact projects, shaping architecture, and optimizing performance in a queue-driven pipeline. Collaborate across teams to enhance AI products an...
1 week ago
Senior IT Engineer, Identity and Access Management
$117K - $164K *
Transform your career by leading Identity and Access Management initiatives, enhancing security protocols, and driving automation in a dynamic IT environment. Collaborate with cross-functional teams t...
Today
Senior Analyst, GTM Systems & Tools (Customer Engineering)
$132K - $180K *
Drive impactful GTM systems strategy by optimizing processes and technology. Collaborate with cross-functional teams to enhance customer engineering workflows, ensuring alignment and continuous improv...
3 weeks ago
Program Lead, AV Remote Assistance Partner Enablement
$162K - $180K *
Join a team that's redefining global operations for Remote Assistance, driving program launch and evolution across diverse AV partners. This role demands high autonomy and strategic decision-making to...
1 week ago
ServiceNow Technical Consultant
$100K - $170K *
Optimize customer onboarding and system integrations as a ServiceNow Technical Consultant. Drive end-to-end implementations, ensuring smooth configurations, effective UAT, and high-quality service del...
4 weeks ago
Security Engineer (North Carolina)
$110K - $130K *
Shape the future of cybersecurity by collaborating with sales teams to identify prospects, educate clients on solutions, and drive impactful meetings that address security challenges and deliver tailo...
1 week ago
$131K - $243K *
Unlock potential by leading cross-functional teams to deliver integrated solutions. Collaborate with stakeholders to define requirements, create specifications, and support the deployment of innovativ...
3 weeks ago
Engineering Manager - Secure Access
$140K - $170K *
Advance your career by leading a dynamic team in developing secure access solutions. Drive technical direction, manage project delivery, and mentor engineers while balancing customer reliability with...
2 weeks ago
Director, Infrastructure Engineering
$170K - $250K *
Help us build a high-performing infrastructure team that drives operational excellence and reliability. Lead a diverse group of engineers, manage budgets, and modernize technology while collaborating...
2 weeks ago
$104K - $153K *
Champion innovative AI-driven self-service solutions, enhancing employee experiences through ServiceNow. Collaborate with teams to streamline processes, ensuring high-quality engineering from design t...
2 weeks ago
$80K - $95K *
Engage in high-impact IT operations management, driving ServiceNow and cloud environments. Collaborate with top talent to enhance service delivery, ensuring compliance and customer satisfaction while...
1 week ago
Senior SI/PI Engineer - AI and Compute Server Design
$110K - $130K *
Partner with us to optimize high-speed interconnect performance through SI/PI simulation, collaborating with cross-functional teams to enhance design quality and resolve signal issues across various a...
4 weeks ago
$100K - $120K *
Accelerate your career by partnering with leaders to develop innovative solutions, guide engineering best practices, and ensure high-quality infrastructure. Collaborate with teams to achieve technical...
Reposted 1 week ago
Sr. Principal Platform Engineer
$162K - $211K *
Join a dynamic engineering team to build and maintain production platforms, driving architectural decisions and mentoring junior engineers while ensuring system reliability and integration with IT Sec...
3 weeks ago
$168K - $270K *
Lead proactive cybersecurity initiatives, driving incident response and threat hunting across diverse environments. Collaborate with experts to enhance security posture and tackle complex investigatio...
Yesterday
Digital Workplace Deployment Engineer
$100K - $120K *
Lead the charge in transforming legacy messaging solutions to modern Google technologies. Utilize your expertise in Google Workspace migrations and project management to drive successful deployments a...
1 month ago
$150K - $236K *
Join a team that shapes the future of technical sales by leading solution design, driving customer engagement, and simplifying complex challenges to enhance business value and customer confidence in i...
3 weeks ago
Software Engineer - Agent Team
$122K - $160K *
Transform the future of endpoint management by developing innovative solutions that enhance security and performance across diverse platforms, collaborating with a dynamic team to deliver impactful so...
Reposted 3 days ago
$94K - $175K *
Transform engineering projects by integrating multi-disciplinary teams, enhancing depot support, and driving strategic improvements. Collaborate with leadership and product teams to ensure compliance...
Today
$131K - $243K *
Elevate your career by leading cross-functional teams to deliver integrated solutions. Collaborate with stakeholders to define requirements, support agile processes, and drive successful project outco...
3 weeks ago
$110K - $130K *
Lead the charge in acquiring strategic enterprise accounts, managing the full sales journey from prospecting to closing. Build executive relationships and drive growth through effective negotiation an...
1 week ago
$160K - $232K *
Drive innovation and excellence in electrical engineering projects, ensuring compliance and efficiency. Collaborate with cross-functional teams to optimize data center infrastructure and mentor junior...
2 days ago
$80K - $155K *
Optimize network infrastructure by designing, maintaining, and enhancing systems for high availability. Collaborate with teams to resolve complex issues and implement strategic solutions that align wi...
2 days ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.