Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Sr. Technical Support Engineer
$123K - $254K *
Engage with Tier 1 partners to define and build scalable solutions, leveraging Pinterest APIs. Lead technical projects and provide expert support to ensure integration success, enhancing the partner e...
Reposted yesterday
$110K - $130K *
Engineer critical electrical and mechanical systems for data centers, leading field support, troubleshooting, and reliability improvements while developing operational standards and mentoring teams to...
Yesterday
Lead Engineer - Customer Application Engineering
$100K - $120K *
Support commercial engineering efforts by generating proposals, process designs, and managing project tasks. Collaborate with sales teams and vendors to enhance project success across various water tr...
Yesterday
Senior Product Manager - Telecom
$208K - $327K *
Lead the development of cutting-edge AI-RAN products, driving the roadmap and lifecycle management for NVIDIA's ARC portfolio. Collaborate cross-functionally to deliver innovative solutions that enhan...
2 days ago
$116K - $171K *
Elevate customer success by partnering with developers to implement solutions, troubleshoot technical issues, and enhance product features. Your insights will drive improvements across teams, ensuring...
2 weeks ago
Senior Principal Structural Engineer - Data Center Infrastructure (FE)
$156K - $281K *
Join a team that's redefining structural engineering for data centers. As a Senior Principal Structural Engineer, you'll ensure the integrity of innovative designs, collaborating across disciplines to...
6 days ago
$105K - $115K *
Optimize security measures by leading technical solutions to mitigate information risks. Ensure compliance with corporate policies and oversee incident response, safeguarding all computing platforms a...
3 weeks ago
Lead Sales Engineer, Enterprise
$191K - $239K *
Drive technical evaluations and solutions for Enterprise customers, ensuring seamless data ingestion, transformation, and modeling. Collaborate with sales and engineering to deliver impactful presenta...
4 weeks ago
$80K - $95K *
Lead the charge in customer deployments of cloud-native network access control solutions. Collaborate across networking and identity management to ensure successful implementations, training, and ongo...
4 weeks ago
$80K - $95K *
Engage in solving complex distributed systems challenges, driving impactful projects from inception to launch. Collaborate with a dynamic team to enhance performance and reliability while fostering a...
Yesterday
Technical SME - Data Architecture / Data Ware
$110K - $130K *
Empower your career with senior-level expertise in data architecture and warehousing. Drive data integration and management, ensuring effective solutions for Occupational Environmental Health practice...
1 month ago
Senior Director, OEM Content & Strategy
$160K - $200K *
Unlock the potential of OEM content acquisition by leading strategic negotiations and partnerships. Drive the integration of service information into our systems, ensuring accuracy and compliance whil...
Today
Salesforce Technical Lead Engineer
$135K - $160K *
Lead the design and optimization of Salesforce solutions, focusing on Sales Cloud and CPQ processes. Collaborate with cross-functional teams to enhance sales workflows and ensure alignment with SaaS b...
Today
Senior Cyber Security Engineer
$110K - $130K *
Transform cybersecurity practices by leading vulnerability management and penetration testing efforts. Collaborate with cross-functional teams to enhance security controls, reduce risks, and ensure ro...
Yesterday
Software Engineer, AI Enablement
$163K - $226K *
Lead the AI enablement initiative, crafting tools and workflows to empower engineers across the organization, enhancing productivity and safety through innovative AI technologies and practices...
Reposted 1 week ago
$186K - $232K *
Contribute to enterprise sales success by delivering tailored technical solutions, supporting complex customer engagements, and driving new opportunities with a focus on data security and management t...
6 days ago
Presales Solutions Engineer - Endpoint
$96K - $184K *
Drive innovative endpoint security solutions by collaborating with clients and sales teams. Leverage your expertise to educate, develop offerings, and enhance customer relationships while staying ahea...
6 days ago
Quality Assurance Engineer - Conversational AI & Voice Testing
$95K - $115K *
Drive quality assurance for innovative conversational AI solutions, ensuring reliability and accuracy across voice applications and customer engagement platforms. Collaborate with cross-functional tea...
Today
Member of Technical Staff (Site Reliability Engineer, Cloud Infrastructure)
$130K - $155K *
Join a team that's dedicated to ensuring reliability at scale. You'll manage compute, networking, and storage, driving performance and stability while adapting to rapid changes in production environme...
Yesterday
Lead Technical Account Manager
$110K - $130K *
Unlock potential by leading key customer relationships, ensuring success through expert technical support and problem resolution. Collaborate with teams to enhance customer satisfaction and retention...
4 weeks ago
Principle DevOps Engineer (Medical Devices & Embedded Systems) IRC307365
$140K - $150K *
Join a dynamic team to design and automate CI/CD infrastructure for medical device software, ensuring compliance and enhancing software delivery processes in a regulated environment...
6 days ago
$120K - $140K *
Lead the charge in delivering innovative healthcare solutions by engaging with clients, understanding their needs, and providing technical guidance throughout the sales process to drive successful out...
2 weeks ago
$110K - $130K *
Drive innovative software solutions by designing, developing, and testing systems-level software. Collaborate with cross-functional teams to meet operational specifications and enhance SAP functionali...
2 weeks ago
Senior Technical IT Storage Engineer
$94K - $151K *
Unlock potential by driving the design and maintenance of IT storage solutions. Collaborate with cross-functional teams to enhance system performance and reliability, ensuring alignment with enterpris...
Today
$112K - $169K *
Elevate service reliability by developing and implementing code that enhances scalability. Collaborate with teams to maintain code quality, respond to incidents, and improve operational processes in a...
Yesterday
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.