Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$85K - $105K *
Join our Client Success team as a Senior Support Engineer, where you'll elevate support standards, foster client relationships, and collaborate with developers to resolve complex issues, ensuring exce...
Reposted 3 days ago
$72K - $93K *
Collaborate with a dynamic team to deliver exceptional on-site technical support, leveraging your expertise to diagnose and resolve customer issues while enhancing their experience with our services...
1 week ago
Field Product Support Engineer
$95K - $122K *
Join us to provide expert pre-sales and post-sales support for digital products, focusing on network connectivity and software compatibility. Collaborate with dealers and enhance training programs to...
1 week ago
$80K - $95K *
Drive operational excellence by supporting managed services infrastructure, ensuring seamless incident response, systems administration, and network troubleshooting while collaborating with internal t...
1 week ago
$90K - $110K *
Elevate your technical expertise by supporting L1 teams, running investigations, and shipping bug fixes. Collaborate across departments to enhance product quality and customer satisfaction in a dynami...
2 weeks ago
$90K - $115K *
Elevate patient care by ensuring optimal performance of diagnostic imaging systems. Join a dedicated team to install, maintain, and repair CT, MRI, and X-ray equipment, while fostering strong relation...
2 days ago
$95K - $115K *
Champion innovative solutions in a dynamic, remote environment, driving sales strategy and product development for public safety agencies. Collaborate with teams to deliver impactful presentations and...
Yesterday
Senior Technical Support Engineer - Overnight Shift (PST)
$110K - $130K *
Engage with our Technical Support team to tackle complex issues for enterprise health systems. Drive incident resolution, enhance support processes, and mentor junior engineers while shaping the futur...
Yesterday
$65K - $108K *
Unlock potential by providing advanced technical support and engineering expertise to resolve complex production issues. Manage end-to-end case ownership while collaborating with teams to enhance serv...
3 weeks ago
Support Engineer - Industrial Water Treatment
$70K - $103K *
Engage with customers to optimize chemical performance through routine testing, troubleshooting, and equipment management. Collaborate with site teams to ensure effective solutions and maintain strong...
5 days ago
Support Engineer - Industrial Water Treatment
$70K - $103K *
Unlock potential by providing expert support in chemical management and equipment troubleshooting, ensuring optimal performance at customer sites while fostering strong relationships and driving resul...
1 week ago
$100K - $140K *
Champion the early stages of the sales journey by qualifying leads, conducting discovery calls, and collaborating cross-functionally to enhance customer engagement and drive automation solutions in ma...
1 week ago
Senior Specialist Support Engineer
$95K - $115K *
Drive advanced support for traffic signal controller systems, ensuring reliable performance through troubleshooting and integration. Collaborate with teams to resolve issues and enhance operational ef...
3 weeks ago
$64K - $102K *
Elevate network performance by deploying and optimizing voice solutions, ensuring 99.999% uptime. Collaborate on network planning and security, while providing expert support and documentation for com...
Reposted 2 days ago
Senior Contact Center Engineer
$93K - $150K *
Support and optimize cloud-based contact center platforms, ensuring service availability and excellent customer experience. Collaborate with teams to troubleshoot complex issues and enhance operationa...
1 week ago
Senior Technical Support Specialist
$71K - $109K *
Engage with enterprise customers as a Senior Technical Support Specialist, providing expert guidance on complex compliance workflows and integrations. Drive resolution of critical issues while ensurin...
Yesterday
$110K - $130K *
Unlock potential by engaging with clients to translate technical challenges into innovative solutions. This role combines presales expertise, solution design, and hands-on engineering to drive custome...
1 week ago
$110K - $130K *
Engage with clients by providing technical support, conducting presentations, and assisting in sales activities. Collaborate cross-functionally to ensure product alignment with customer needs while ma...
1 week ago
Technical Support Specialist 2
$66K - $106K *
Support our team by resolving complex technical issues and customer escalations. Collaborate with cross-functional teams to enhance service quality and ensure compliance during the ES 1.1x upgrade, dr...
1 week ago
$100K - $120K *
Grow your career with a dynamic role focused on coding, cloud resources, and database support. Lead automation projects, solve unique challenges daily, and collaborate with teams to deliver practical...
1 week ago
Senior Technical Enablement Engineer
$150K - $215K *
Unlock the potential of technical enablement by managing global projects, developing engaging content, and collaborating with teams to enhance enterprise security solutions and drive go-to-market succ...
Today
$75K - $90K *
Collaborate with cross-functional teams to drive integrated AV system projects, ensuring effective communication and support between business units and development teams while managing on-site testing...
2 weeks ago
$226K - $338K *
Join a dynamic team at the forefront of AI-powered customer experience, driving transformative solutions and measurable results. Collaborate cross-functionally to architect innovative strategies that...
Reposted 2 weeks ago
Support Engineer, U.S. Government Support
$95K - $160K *
Join our U.S. Government Support Engineering team to tackle complex technical challenges in secure environments. Leverage your Linux expertise and customer support skills to enhance GitLab's performan...
3 weeks ago
$120K - $170K *
Shape the future of enterprise infrastructure by leading design, implementation, and optimization of systems. Drive automation, enhance security, and mentor junior staff while collaborating on strateg...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.