Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Senior Engineer (Azure, Terraform, Kubernetes)
$150K - $175K *
Lead the charge in architecting and managing robust cloud platforms, driving modernization efforts, and automating infrastructure solutions for large-scale enterprises. Collaborate with top engineers...
1 week ago
Site Reliability Engineer, Reuters
$110K - $204K *
Unlock the potential of a global content platform by owning its web delivery layer. Collaborate with engineering teams to ensure reliability, automate processes, and enhance performance for millions o...
Today
Senior Security Engineer - Threat Detection
$157K - $238K *
Empower our security initiatives as you develop and enhance threat detection systems, streamline data pipelines, and leverage AI for more effective monitoring and response, ensuring safety for our cus...
Reposted 4 weeks ago
Senior Security Engineer - Threat Detection
$157K - $238K *
Pioneer innovative threat detection engineering solutions that protect our infrastructure. Collaborate across teams to enhance our detection platform through advanced telemetry, improve pipeline relia...
Reposted 4 weeks ago
$80K - $95K *
Shape the future of technical support by resolving complex issues, collaborating with teams, and training staff to enhance customer experiences and optimize services in a dynamic environment...
1 month ago
Field Service Engineer, Data Centers - ELSE
$95K - $135K *
Take ownership of field services in the data center market, ensuring quality and safety standards while managing customer projects effectively. Expect extensive travel across the U.S. to deliver excep...
Reposted 2 weeks ago
$88K - $105K *
Support product portfolio activities by leveraging technical expertise to enhance customer satisfaction, resolve challenges, and collaborate with cross-functional teams, driving effective solutions in...
6 days ago
Senior Workforce Solutions Engineer
$104K - $153K *
Unlock your potential by leading the technical delivery of workforce applications. Collaborate with teams to enhance productivity through automation, AI, and integrations, ensuring secure and efficien...
1 week ago
Engineering Manager - Systems Triage (Metrics & Analysis)
$160K - $193K *
Lead a team to develop metrics and analysis tools that enhance decision-making for autonomous driving software. Engage in hands-on data analysis, manage workflows, and drive insights to improve system...
1 week ago
$110K - $130K *
Oversee and execute Commissioning & Startup projects, ensuring timely delivery and quality. Lead teams, develop plans, and support project managers while maintaining safety and compliance standards th...
Yesterday
Senior Software Engineer, DevOps
$119K - $167K *
Lead the charge in evolving our cloud infrastructure and CI/CD systems. As a Senior DevOps Engineer, you'll enhance security, reliability, and operational efficiency while mentoring a team and ensurin...
Reposted today
$124K - $170K *
Lead the charge in innovative software solutions for healthcare, collaborating with diverse teams to enhance patient care and meet customer needs through cutting-edge technology and creative problem-s...
2 weeks ago
Field Service Engineer II, LCMS - SF Bay Area, CA
$72K - $93K *
Lead the charge in delivering top-tier service for advanced analytical instruments. Collaborate with diverse clients across research and healthcare to install, maintain, and repair cutting-edge equipm...
Reposted 3 weeks ago
Manager, IT Support and Service
$103K - $115K *
Lead and enhance IT support services, ensuring efficient incident management and asset lifecycle oversight. Drive team performance and service excellence while collaborating with cross-functional part...
3 days ago
$80K - $95K *
Join our team as a National Support Engineer, where you will provide expert guidance and second-level support to enhance instrument performance, analyze service data, assist in customer training, and...
4 weeks ago
$80K - $95K *
Join a team that excels in providing expert support for diagnostic instruments. You will resolve complex technical issues, analyze service data, and engage with teams to enhance performance and custom...
4 weeks ago
Technical Relationship Manager (Hybrid - Bank of America)
$110K - $130K *
Join us to drive strategic relationships with enterprise customers, optimizing IGEL technology solutions. This hands-on role balances technical expertise with customer management, focusing on the Fina...
Today
$188K - $282K *
Join a team that's dedicated to driving technical sales excellence by managing and developing the Solutions Engineering team, ensuring alignment with company goals and fostering a customer-focused env...
1 week ago
Teamcenter L2 Support Consultant
$84K - $131K *
Unlock your potential as a Lead Consultant, providing expert Level 2 support for Teamcenter PLM environments. Collaborate with cross-functional teams to resolve complex issues and ensure application s...
5 days ago
Field Sales Support Systems Engineer - E2
$88K - $163K *
Join a team that provides expert technical support for F-16 electrical systems, coordinates repair activities, and delivers innovative solutions to meet customer needs through collaboration and analys...
4 weeks ago
Principal Technical Marketing Engineer | US | Remote
$183K - $220K *
Elevate technical storytelling by creating impactful demos and workshops that bridge the gap between product capabilities and customer understanding, empowering sales teams and enhancing buyer engagem...
6 days ago
$120K - $130K *
Lead the charge in transforming customer support operations by driving strategic initiatives, enhancing team performance, and leveraging AI technologies to elevate the customer experience and improve...
Today
Senior Field Service Technician-1
$68K - $109K *
Join a team that's dedicated to delivering exceptional service and solutions in energy distribution. You'll execute critical service tasks, enhance customer satisfaction, and drive operational improve...
6 days ago
Senior Global Product Manager, Enabling Technologies
$120K - $145K *
Lead strategic product initiatives in advanced surgical technologies, driving development and commercialization efforts. Collaborate with cross-functional teams to enhance orthopedic outcomes and proc...
2 weeks ago
Senior Tier 3 Engineer - Calix Cloud
$72K - $140K *
Accelerate customer success by owning escalated technical issues, collaborating across teams, and mentoring support engineers. Drive product improvements and ensure high-quality support for Calix Clou...
2 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.