Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$94K - $129K *

Unlock the potential of IT security across the Americas, managing systems and protocols to enhance regional safety. Your expertise will drive compliance and strategic initiatives, fostering a robust s...

RemoteRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$124K - $210K *

Drive customer success by leading a team of engineers to enhance GitLab adoption, develop scalable enablement programs, and collaborate with cross-functional teams to achieve measurable business outco...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Champion innovative solutions by providing technical support and product development expertise to customers in the Industrial market. Collaborate across teams to enhance product performance and drive...

Danboro, PARemote

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$138K - $192K *

Help us empower customers to innovate in communications as a Principal Presales Engineer. Drive technical pre-sales engagements, establish trust, and provide solutions. Collaborate with teams to desig...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Transportation

$107K - $132K *

Join a team that's shaping the future of cloud services and authentication systems. As a key contributor, you'll design, build, and maintain scalable, secure solutions while collaborating with cross-f...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$94K - $172K *

Join our expanding Sales Engineering team to provide technical expertise and support during customer evaluations, ensuring successful adoption of our solutions while driving revenue growth through con...

Denver, CORemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Empower quality through engineering excellence and automation. Drive innovation by integrating automated testing into CI/CD pipelines, collaborating with teams to elevate software standards and preven...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Elevate customer experiences by serving as a technical liaison, driving revenue growth through innovative solutions and expert support in the Precision Medicine sector. Collaborate with sales teams to...

New York, USRemote

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$132K - $170K *

Transform client relationships and drive growth by consulting with C-level executives to implement strategic solutions that enhance value and satisfaction across major accounts, ensuring retention and...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Business Services

$90K - $110K *

Transform telecom project delivery by managing design tasks, mentoring consultants, and ensuring budget adherence. Collaborate with stakeholders to mitigate risks and enhance project outcomes through...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$320K - $405K *

Lead the charge in shaping security engineering across multiple domains, designing and implementing controls, and ensuring compliance. Collaborate with teams to automate processes and enhance security...

San Francisco, CARemote

Today

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead network engineering efforts to enhance tactical capabilities in air defense systems. Collaborate with multidisciplinary teams to ensure secure information exchange and compliance across all phase...

Huntsville, ALRemote

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$111K - $144K *

Drive customer success by resolving complex technical issues as a Principal Engineer. Collaborate with teams to enhance support services, ensuring seamless operations and proactive engagement for Powe...

Denver, CORemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$70K - $110K *

Elevate your career as a CyberArk SME/DevOps Engineer, implementing secure solutions for federal modernization. Leverage your expertise in privileged access management to drive best practices and enha...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$157K - $238K *

Join a dynamic team to leverage AI in enhancing application security. You'll assess vulnerabilities, implement fixes, and shape AI security strategies, driving innovation in a fast-paced environment w...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$209K - $275K *

Transform your career by leading technical engagements with AI platform customers. Drive innovative solutions in a dynamic environment, leveraging your expertise in data center networking and AI techn...

Richardson, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$135K - $251K *

Engineer innovative software solutions by leading development activities, applying advanced programming techniques, and ensuring adherence to standards throughout the software lifecycle to address com...

Virginia, USRemote

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $145K *

Drive the performance and scalability of next-gen networks by designing, deploying, and maintaining complex infrastructure. Collaborate with diverse teams to deliver optimal solutions, while mentoring...

RemoteRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Join a team that's revolutionizing pharmacy operations with AI. As a Software Engineer, you'll independently ship impactful features and fixes, collaborating closely with experienced engineers in a fa...

Orlando, FLRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $140K *

Lead the charge in designing and executing rail projects, ensuring compliance and quality. Collaborate with multidisciplinary teams and strengthen client relationships while managing project delivery...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Lead the charge in automating and scaling network infrastructure across diverse global datacenters, enhancing performance and security while collaborating with engineering teams to implement robust so...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Optimize your career as an Infor M3 Technical Consultant, leveraging 3-5 years of expertise in integrations and development. Collaborate with teams to design and support seamless enterprise solutions...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $225K *

Lead the charge in mentoring a high-performing software development team, driving technical vision and process improvements while ensuring alignment with organizational goals and fostering collaborati...

Texas, USRemote

6 days ago

  •   Less than 5 years exp.  •   Technical Services

$135K - $160K *

Transform client challenges into innovative solutions while mentoring teammates and driving tech excellence. Collaborate in a dynamic, non-hierarchical environment to inspire and elevate product engin...

CanadaRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $175K *

Lead the charge in architecting and managing robust cloud platforms, driving modernization efforts, and automating infrastructure solutions for large-scale enterprises. Collaborate with top engineers...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.