Service Desk Manager Jobs in Washington, DC

Join a team that's dedicated to enhancing customer success through expert management of software solutions, ensuring exceptional service delivery and operational excellence in public safety environmen...

Elevate your career by leading change management efforts for a major technology transformation. Drive stakeholder engagement, develop training programs, and ensure successful adoption of new systems i...

Drive product strategy and execution for ConnectWise platforms, collaborating with cross-functional teams to enhance development, analyze market trends, and ensure effective solutions that align with...

Lead strategic portfolio management and project delivery excellence, ensuring alignment with organizational priorities. Drive governance, resource management, and executive reporting to enhance accoun...

Transform user support as the first point of contact for a federal platform. Provide Tier 1 and Tier 2 assistance, diagnose issues, and collaborate with engineering to enhance user experience across l...

Lead the charge in managing a multidisciplinary team supporting the DDG 51 Program. Oversee configuration management, data analysis, and financial activities across multiple locations, ensuring alignm...

Lead the charge in implementing Knowledge-Based Resolution and modernizing Smart IT workflows. Collaborate across teams to enhance service desk efficiency and deliver scalable solutions within the Hel...

Lead the charge in driving Professional Services sales and client success within the US Public Sector, collaborating across teams to maximize revenue, enhance client relationships, and ensure successf...

Drive hands-on technical delivery while leading and mentoring a team. Take ownership of complex solutions, ensuring quality and scalability through active participation and coaching, fostering a cultu...

Elevate your career by leading IT service management transformations for a federal agency. Drive the design and implementation of a centralized Service Desk, ensuring alignment with ITIL best practice...

Drive the future of HR technology by managing and optimizing HRIS systems, ensuring seamless operations, and enhancing user experience across departments while leading a dedicated team to support orga...

Pioneer operational excellence by leading a dynamic manufacturing team, ensuring quality standards, driving continuous improvement, and fostering a culture of safety and development in a fast-paced en...

Unlock potential by leading a dynamic team of developers to deliver high-quality software solutions, collaborating with stakeholders, and driving strategic project initiatives while fostering a cultur...

Lead the management of task orders within a federal program, ensuring timely delivery of technical solutions and project milestones while coordinating with various stakeholders and overseeing Agile pr...

Lead and manage contractor teams to ensure successful execution of operations for the U.S. Department of State, overseeing project lifecycle, quality standards, and stakeholder coordination while driv...

Champion business process excellence by bridging stakeholders and IT teams, driving Salesforce solutions, and optimizing workflows to enhance operational efficiency and user experience across the orga...

Lead the charge in defining and executing a modern identity strategy for a large enterprise, enhancing IAM maturity and user experience while managing diverse identity and security technologies across...

Unlock operational excellence by overseeing Cellular Services and Clean Tech programs. Manage vendor relationships, ensure compliance with SLAs, and drive process improvements to enhance service quali...

Unlock your potential by managing configuration for complex systems, ensuring compliance and quality throughout the lifecycle. Collaborate with teams to develop and implement effective CM policies and...

Drive the configuration management lifecycle for complex systems, ensuring robust policies and procedures are in place. Collaborate with teams to maintain baselines and implement automated tools, enha...

Lead the charge in delivering exceptional IT service support as you oversee a dynamic team, ensuring efficient incident management and customer satisfaction in a fast-paced environment while fostering...

Elevate user experience by providing expert technical support for a COTS software solution, ensuring seamless operations and effective incident management while collaborating with diverse teams to enh...

Elevate customer experience by optimizing Zendesk for a scaling organization. Collaborate with leadership to enhance routing, AI tools, and workflows, ensuring efficient support operations and data-dr...

Join a team that's redefining workplace dynamics by integrating AI into daily operations. You'll drive strategic and tactical initiatives, enhancing employee capabilities and fostering a culture of co...

Champion seamless IT support as you empower a global workforce. Take charge of troubleshooting, user onboarding, and device management while enhancing employee experiences with cutting-edge technologi...