Service Desk Manager Jobs in Chicago, IL

Empower client success by leading MiraCloud implementations, ensuring operational excellence, timely delivery, and profitability while developing project management practices and fostering strong stak...

Inspire a data-driven customer support team, overseeing daily operations, coaching agents, and driving performance metrics to enhance service quality and team development in a transformative support e...

Join a team that's transforming service operations for utility-scale energy storage systems. Oversee inventory, warranty processes, and warehouse logistics to ensure customer satisfaction and operatio...

Lead the Chicago IT Services team, ensuring exceptional service delivery and support for legal professionals. Manage operations, enhance client engagement, and drive continual improvement initiatives...

Transform data into actionable insights by enhancing financial models, optimizing sales performance, and driving operational efficiencies. Collaborate with cross-functional teams to support strategic...

Shape the future of cloud infrastructure by leading DevOps initiatives, optimizing CI/CD pipelines, and fostering a culture of innovation across teams. Drive automation and operational excellence in a...

Lead a dynamic team to enhance consulting delivery, drive business growth, and foster customer relationships. Utilize your expertise in project management and service delivery to influence strategic d...

Drive the evolution of a cutting-edge CI/CD platform, integrating AI tools and leading a team of DevOps engineers. Own production releases and implement modern delivery practices to enhance software d...

Lead the charge in identity and access management initiatives, guiding teams to ensure secure access to systems and data while shaping strategies that protect sensitive information and enhance operati...

Lead the charge in optimizing business operations through innovative solutions, driving efficiency and productivity while fostering cross-functional collaboration and data-driven decision-making to en...

Optimize clinical documentation integrity operations by leading a dedicated team, ensuring compliance with best practices, and enhancing performance metrics to support effective healthcare delivery an...

Lead the charge in optimizing operational activities within the DHMS program, ensuring compliance and driving continuous improvement. Collaborate with stakeholders to implement effective strategies an...

Champion customer satisfaction by leading a dynamic support team, driving operational efficiency, and implementing strategic initiatives to exceed performance goals while fostering a culture of contin...

Join a team that's dedicated to enhancing customer success by leading a high-performing group of CSMs. Drive measurable value across a diverse portfolio, ensuring operational excellence and fostering...

Drive operational excellence by leading the ServiceNow CMDB and analytics team, ensuring data integrity and delivering actionable insights to enhance service delivery and business decision-making acro...

Join a dynamic team to lead and enhance mainframe software support, ensuring exceptional customer satisfaction through effective management, coaching, and strategic initiatives. Drive continuous impro...

Accelerate progress at driving strategic initiatives within Operations and Member Experience. Collaborate with cross-functional teams to deliver impactful solutions, enhance operational efficiency, an...

Champion the execution of IT initiatives by coordinating multidisciplinary teams, translating strategic goals into actionable plans, and ensuring alignment with business priorities for successful serv...

Oversee complex Installation Services projects, ensuring timely delivery and alignment with client needs. Collaborate with cross-functional teams to manage budgets, foster client relationships, and me...

Join a dynamic team to lead customer-focused project execution, ensuring successful delivery of technical projects. Manage scope, budgets, and timelines while fostering collaboration and maintaining h...

Lead customer-focused project execution, managing scope, budget, and timelines for moderate complexity projects. Ensure compliance with safety and quality standards while driving customer satisfaction...

Transform incident response operations by leading technical teams in monitoring, triaging, and recovering from outages. Ensure effective communication and coordination during critical incidents to mai...

Champion digital transformation by leading delivery teams in Salesforce projects, ensuring excellence in project management, client relationships, and issue resolution while mentoring consultants and...

Oversee and enhance self-service capabilities within ServiceNow, collaborating with IT teams to streamline processes, improve customer experiences, and reduce ticket volume through effective knowledge...

Transform self-service capabilities by managing and enhancing ServiceNow functionalities, ensuring seamless customer experiences through effective ticket routing, knowledge management, and automation...