Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$135K - $160K *

Lead the charge in building innovative care coordination products, driving strategy and execution across provider and payer segments. Collaborate cross-functionally to ensure alignment and deliver imp...

6 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$110K - $125K *

Elevate product strategy and delivery by leading a multidisciplinary team to ensure alignment with stakeholder needs and mission-critical outcomes in a fully remote environment...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in shaping technical solutions for competitive pursuits, overseeing a dynamic team of analysts and architects. Drive requirements, roadmaps, and delivery standards across defense and f...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Manage and optimize regional field services operations, ensuring exceptional service delivery and customer satisfaction while leading a team of technicians and supervisors to drive performance and ope...

Yesterday

  •   11 - 15 years exp.  •   Media

$95K - $115K *

Grow your career with a dynamic team leading field services operations. Drive performance, enhance customer relationships, and manage a skilled workforce while optimizing service delivery and fosterin...

3 days ago

  •   11 - 15 years exp.  •   Media

$110K - $130K *

Lead regional field services operations, ensuring exceptional service delivery, managing workforce capacity, and driving performance improvements while fostering strong customer relationships and empl...

1 week ago

  •   11 - 15 years exp.  •   Media

$146K - $189K *

Transform customer experiences by evaluating digital journeys, identifying gaps, and driving improvements. Collaborate cross-functionally to enhance usability and ensure quality standards are met acro...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Lead the charge in successful turnkey construction projects, overseeing high voltage electrical substations, transmission, and distribution lines. Ensure timely execution, quality standards, and budge...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$85K - $150K *

Oversee operations systems to optimize WMS, TMS, and PKGS functionality. Collaborate with warehouse teams to ensure system efficiency, user training, and data analysis for improved logistics and inven...

Today

  •   Less than 5 years exp.  •   Transportation

$85K - $150K *

Lead the optimization and maintenance of warehouse management systems, ensuring seamless operations and integration. Collaborate with teams to enhance efficiency through data analysis and user trainin...

4 days ago

  •   Less than 5 years exp.  •   Transportation

$85K - $150K *

Unlock your potential by overseeing operations systems, optimizing WMS, TMS, and PKGS. Collaborate with teams to enhance efficiency, provide user training, and ensure seamless integration across platf...

6 days ago

  •   Less than 5 years exp.  •   Transportation

$85K - $150K *

Optimize warehouse operations by managing WMS, TMS, and PKGS systems. Collaborate with teams to ensure system efficiency, provide user training, and analyze data to enhance inventory management and lo...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$85K - $150K *

Optimize operations by managing WMS, TMS, and PKGS systems to enhance efficiency, support user training, and ensure seamless integration across platforms while driving data analysis for improved inven...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$85K - $150K *

Unlock potential by managing and optimizing warehouse management systems. Collaborate with teams to ensure system efficiency, provide user training, and analyze data to enhance operations in a fast-pa...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$107K - $117K *

Unlock insights by analyzing customer behavior and optimizing marketing strategies. Drive performance through data-driven decisions, leveraging advanced analytics and visualization tools to enhance ca...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Lead the development and enforcement of enterprise architecture to align IT decisions with business strategy, guiding a team of 100 in a dynamic environment focused on TOGAF, Zachman, or ArchiMate fra...

Laval, QCIn-Person

6 days ago

  •   5 - 7 years exp.  •   Staffing

$85K - $100K *

Inspire operational excellence by leading maintenance programs across Western Canada, ensuring safety, reliability, and efficiency in diverse hospitality and workforce accommodation sites, while foste...

Edmonton, ABIn-Person

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Drive operational excellence by leading service delivery for ERP and WMS platforms. Oversee support teams, optimize system performance, and ensure alignment with business needs while fostering collabo...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Transform service delivery for ERP/WMS platforms, ensuring operational excellence and user satisfaction. Lead a high-performing team to optimize system performance, drive continuous improvement, and a...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$101K - $152K *

Drive customer success and team performance as a leader and trusted advisor. Blend your expertise in customer relations with strategic oversight to enhance client satisfaction and foster team growth i...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $105K *

Empower customer experiences by leading strategic service design initiatives. Collaborate with cross-functional teams to align business goals with user needs, driving impactful change through advanced...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$280K - $350K *

Shape the future of client technology solutions by driving strategic growth, managing relationships, and delivering measurable outcomes. Collaborate with teams to maximize value and ensure alignment w...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$270K - $390K *

The Principal Consultant at AHEAD is a seasoned SLED-focused customer-facing consultant responsible for leading diverse teams in delivering strategic solutions to clients. This role involves managing...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Drive excellence in aviation maintenance project management, ensuring timely delivery and high customer satisfaction. Collaborate across departments to manage budgets, schedules, and communications, w...

Dorval, QCIn-Person

5 days ago

  •   5 - 7 years exp.  •   Transportation

$75K - $90K *

Join the charge in optimizing enterprise systems by managing complex infrastructures, supporting project teams, and driving innovation in healthcare technology. Collaborate effectively to ensure seaml...

Vaughan, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.