Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$77K - $117K *

Shape the future of global mobility and immigration by partnering with employees and leaders to streamline processes, ensuring compliance and an equitable experience throughout the employee lifecycle...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Elevate transformation efforts by guiding a strategic portfolio in AI-native engineering. Drive operational excellence and innovation across programs, ensuring delivery success and client satisfaction...

New York, NYRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$160K - $200K *

Lead a strategic portfolio within a large-scale transformation, ensuring delivery excellence across multiple programs and managed services while driving innovation through AI-native practices and oper...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$130K - $160K *

Empower the development of mission-critical applications on the ServiceNow platform, collaborating with stakeholders to deliver scalable solutions while ensuring compliance with federal standards and...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$115K - $175K *

Lead and innovate within our ML Operations team, driving scalable machine learning solutions. Oversee a talented group while ensuring robust integration of ML technologies, optimizing performance, and...

San Ramon, CARemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Empower customer relationships and drive account growth by strategically managing a portfolio, fostering partnerships, and collaborating with cross-functional teams to ensure exceptional service and a...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $175K *

Lead the creative program management efforts, ensuring timely delivery of high-quality projects across various marketing initiatives. Drive process improvements and foster collaboration within a dynam...

Seattle, WARemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$137K - $202K *

Shape the future of compensation products by owning the development and management of a comprehensive range-setting tool and analytics roadmap that enhances productivity for Compensation Partners and...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$140K - $170K *

Execute complex, cross-functional initiatives while navigating ambiguity and redefining operational models. Your strategic insights and leadership will propel projects to success and enhance overall o...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $160K *

Grow your career with a dynamic team focused on project management excellence. Lead initiatives, manage stakeholder expectations, and drive project success through effective planning and execution in...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Deliver strategic leadership for a centralized partner data management system, ensuring alignment with business priorities and enhancing user experience. Collaborate with cross-functional teams to dri...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$190K - $210K *

Transform the contract management landscape for large-scale data center projects. Oversee RFx processes, negotiate contracts, and ensure compliance while collaborating with cross-functional teams to m...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $110K *

Elevate client service delivery by managing technical solutions and operations. Collaborate with teams and vendors to ensure excellence, drive innovation, and enhance client satisfaction throughout th...

Charleston, SCRemote

5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Pioneer broadband initiatives by leading multidisciplinary teams in project management, financial oversight, and client engagement. Drive strategic planning and compliance for funding programs while e...

Franklin, TNRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $145K *

Lead Oracle Cloud EPM projects, ensuring timely delivery and high quality. Collaborate with stakeholders and manage resources to achieve project objectives, fostering team success and effective commun...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $197K *

Lead the charge in managing strategic client relationships and projects, leveraging your extensive cost management expertise in the data centre sector. Empower teams through mentorship while driving b...

Birmingham, ALRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $95K *

Partner with us to enhance customer success in the Academic sector by driving sales growth, managing client relationships, and delivering exceptional value through our solutions. Your expertise will e...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$105K - $120K *

Drive your career with a key role in expanding partner relationships and sales strategies within a dynamic market. You'll leverage your expertise to lead complex accounts and influence senior stakehol...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Shape the future of customer experience by enhancing operational efficiency and driving satisfaction. Collaborate across teams to implement strategies that elevate service quality and ensure seamless...

California, USRemote

5 days ago

  •   5 - 7 years exp.  •   Transportation

$145K - $170K *

Drive agile solutions for government agencies, enhancing efficiency and service delivery. Lead projects, mentor teams, and build client relationships while delivering technology solutions aligned with...

Washington, DCRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$143K - $185K *

Unlock potential by leading clinical data management for innovative cell therapy studies. Collaborate cross-functionally to ensure data integrity and compliance while managing teams and external partn...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$148K - $175K *

Lead strategic initiatives and operational excellence across client portfolios, ensuring governance, performance management, and continuous improvement. Drive client satisfaction and financial account...

Chicago, ILRemote

1 week ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$120K - $180K *

Empower your career as you manage a territory, driving sales and building relationships with prestigious clients. Collaborate with a talented team to enhance customer experiences and maintain market l...

Texas, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $200K *

Drive strategic partner initiatives by developing joint business plans, managing relationships, and ensuring alignment across teams to maximize growth and visibility in the cybersecurity market...

Chicago, ILRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $200K *

Take ownership of partner relationships, driving strategic initiatives and collaboration across teams to enhance market presence and achieve sales goals. Leverage your expertise in channel sales to fo...

Boston, MARemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.