Production Support Engineer Jobs Near Dallas, TX

Analyzing Support case trends and customer requirements while working with the Product Teams to help enhance the product.

Be proactive with all the latest technologies concerning Imperva’s products and the underlying technologies and disseminate this knowledge to the other engineers...

Responsible for supporting complex BPM products - ActiveMatrix BPM, iProcess Suite, and Cloud Live Apps. Strong Analytical and deep technical troubleshooting skills are the primary requirements for th...

Be proactive with all the latest technologies concerning Imperva’s products and the underlying technologies and disseminate this knowledge to the other engineers...

To provide and support IT equipment and services. In this role a premium is put on customer service and ultimately customer satisfaction by providing timely, accurate, and professional support...

Be proactive with all the latest technologies concerning Imperva’s products and the underlying technologies and disseminate this knowledge to the other engineers...

Assessing the customer’s technical environment and requirements while managing expectations and following through on solutions or consulting on deployments. Mentor Level 1 Engineers; consult on their...

Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.

Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted...

Experience should also involve change Management Framework for SAP Systems E2E200 (Change Management); and Positioning support methodology and services to new engagement areas for business development...

Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to acco...

-Situational awareness of the dependency on business impact and urgency in determining priority levels of service tickets. -Exercise critical thinking and independent judgment in selecting troubleshoo...

Reproduce customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation. Provide documentation content and participate in online forum support f...

Work with peers and Senior Engineers to ensure that software products deliver business value, are completed on time, have high quality, and minimize technical debt...

Serves critical role in supporting the Partner Growth Program for new Enterprise channels and customers.

Efficiently triage and resolve customer issues and remain calm in trying situation, escalating issues to the manager when appropriate. Communicate accurately, clearly and effectively with customers bo...

Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future...

Take full ownership of an issue without supervision, develop and maintain excellent relationships with our customers and partners, and help improving and maintaining the highest level of customer sati...

As a Senior Application and Cloud Support Engineer, you'll be responsible for managing and monitoring all critical financial system environments.

Work closely with Design to create a beautiful and functional product. Become an expert in one or more technical AORs (plugins, third party libraries, deployment, testing, QA, etc)...

you convey a sense of urgency and manage multiple competing priorities with ease, never missing a deadline.

Plan and modify product configuration to meet customer needs by capturing the requirements from the user and performing a feasibility analysis, brainstorming solutions and approaches with the product...

Conduct case reviews to ensure Support Engineers are effectively documenting actions associated with resolving customer and partner technical issues. Ensure actions are on track and provide actionable...

Research and identify solutions to software and hardware product issues and take ownership of customer reported issues through resolution. Make modifications to technical documents and suggest improve...

Provide project status, and interface professionally with Network Security Services, Subject Matter Expert Engineers and Regional, Area and HQ Network Engineering teams across Wireless to deliver robu...