Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$110K - $140K *

Join a dynamic team as you drive sales in the public safety sector, managing a diverse territory. Leverage AI tools to identify opportunities, close deals, and build lasting relationships with agencie...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$110K - $130K *

Elevate customer relationships by owning a strategic account portfolio, driving growth through consultative selling and collaboration across teams. This senior role demands proactive engagement and a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$172K - $215K *

Lead and develop a national Solutions Engineering team, driving technical wins and ensuring effective deployment of drone technology in public safety. Collaborate with sales and product teams to enhan...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$155K - $226K *

Elevate Cisco's CX partner strategy by collaborating with leaders to enhance global growth through innovative observability solutions and technical guidance, ensuring successful partner implementation...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Drive impactful transformation initiatives by leveraging data-driven strategies, enhancing client partnerships, and delivering measurable results across diverse business functions while mastering comp...

New York, NYRemote

Reposted 1 month ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $120K *

Shape the future of organizational change management by leading initiatives that enhance operations and support Medicaid modernization. Collaborate with teams to ensure successful adoption of new proc...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Legal & Accounting

$110K - $130K *

Drive product strategy and execution for ConnectWise platforms, collaborating with cross-functional teams to enhance development, analyze market trends, and ensure effective solutions that align with...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$189K - $255K *

Drive strategic sales initiatives by developing account plans, fostering C-level relationships, and leading negotiations to maximize customer success and revenue growth across a diverse product portfo...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by leading product marketing strategies that drive growth, enhance positioning, and enable cross-functional collaboration. Leverage AI to optimize messaging and ensure impactful launc...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $195K *

Join a team that's redefining account marketing for major clients. Collaborate with cross-functional partners to drive growth, enhance customer engagement, and create tailored marketing strategies tha...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$92K - $112K *

Drive organic visibility improvements for clients through strategic SEO recommendations, analysis, and collaboration across media planning and analytics to achieve impactful results in the pharmaceuti...

CanadaRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$160K - $190K *

Lead and develop a team of Product Managers to drive AI-powered product strategy, governance, and investment decisions. Shape the organization's AI capabilities while ensuring responsible AI practices...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$145K - $150K *

Grow your career with a collaborative team focused on public health solutions. As a Senior Salesforce Developer, you'll leverage your expertise to enhance health department systems nationwide within a...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $135K *

Join a team that's driving enterprise growth by identifying new business opportunities and forming strategic relationships. You'll navigate complex sales cycles and engage with senior leaders to tailo...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Media

$119K - $160K *

Empower brands to enhance digital experiences by leveraging Adobe Analytics and AEP. In this strategic role, you'll collaborate with clients to translate business goals into actionable insights, drivi...

Georgia, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Media

$142K - $213K *

Join us to lead the proposal lifecycle for federal opportunities, collaborating with cross-functional teams to create compelling submissions that enhance win probability and support mission-driven out...

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1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$97K - $158K *

Join us to lead Sage HCM implementations and provide ongoing support, guiding clients through the entire lifecycle. Leverage your expertise in HR processes to enhance client satisfaction and optimize...

RemoteRemote

Yesterday

  •   Less than 5 years exp.  •   Legal & Accounting

$110K - $130K *

Unlock potential by owning the demand generation engine, driving campaigns, and leveraging AI to enhance productivity. Collaborate across teams to build effective strategies that convert leads and mea...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Drive customer success by managing onboarding, project delivery, and ongoing support. Collaborate with cross-functional teams to enhance the customer experience and ensure long-term account growth in...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$115K - $135K *

Drive strategic growth by managing a diverse portfolio of accounts. Lead and mentor an account management team to enhance client relationships and maximize profitability through innovative solutions a...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Elevate product marketing strategies by developing compelling messaging and go-to-market plans. Collaborate across teams to drive awareness and engagement, ensuring successful launches and sales enabl...

Michigan, USRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$128K - $250K *

Champion the development of winning strategies for complex public sector opportunities, engaging directly with customers and stakeholders to shape solutions and lead major pursuits from identification...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Transform the customer experience by owning product marketing strategies that resonate with diverse industries. Collaborate closely with sales and product teams to create impactful messaging and asset...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $135K *

Transform client relationships as a Senior Account Manager, overseeing a portfolio of enterprise clients. Drive strategic growth, navigate complex corporate structures, and deliver exceptional service...

California, USRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$145K - $185K *

Transform account-based marketing strategies into impactful campaigns that drive pipeline growth and revenue. Lead integrated initiatives across multiple channels, ensuring alignment with sales and ma...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.