Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
$80K - $95K *
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Elevate customer relationships and drive revenue growth by managing complex Federal accounts. Collaborate with cross-functional teams to align strategies with customer needs, ensuring retention and ex...
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Transform the user experience by leading innovative projects that enhance product functionality and drive customer satisfaction across diverse teams and platforms...
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Join a team that's transforming financial and operational planning processes. Leverage your expertise to design and implement impactful EPM solutions, collaborating with stakeholders to drive measurab...
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$80K - $95K *
Manage integrated master schedules and coordinate cross-functional teams to ensure project alignment and timely deliverables. Proactively assess risks, facilitate client communications, and contribute...
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$100K - $120K *
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Drive innovative partnerships to acquire new clients through strategic campaigns and referrals. Manage end-to-end negotiations and activate cross-functional collaborations to enhance customer acquisit...
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$83K - $129K *
Develop strategic partnerships to enhance ServiceNow's ecosystem, driving revenue and market advantage through innovative go-to-market strategies and collaboration with ISVs, while achieving key perfo...
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Advance sales initiatives by managing the full sales cycle, building strong client relationships, and collaborating with internal teams to drive growth in the AI and Salesforce sectors. Make a signifi...
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$180K - $230K *
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$100K - $110K *
Drive integrated demand-generation programs that engage priority audiences and convert interest into action. Collaborate across teams to optimize campaigns, enhance performance, and contribute to meas...
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Join a team that's redefining customer experience by driving revenue for key Enterprise accounts. Leverage your strategic sales expertise to lead cross-functional teams and execute impactful territory...
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3 weeks ago
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Key Account Manager, Life Sciences- Sensitech
$96K - $192K *
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6 days ago
Enterprise Account Director, New Business (API/CPaaS)
$120K - $157K *
Shape the future of enterprise sales by driving innovative strategies, fostering relationships, and generating revenue through a proactive approach in a dynamic, remote environment focused on large mu...
1 month ago
Product Operations Manager, Launch Readiness & Tooling
$136K - $160K *
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3 weeks ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.