Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$110K - $130K *

Unlock your potential by leading complex lease administration transitions. Drive strategy, ensure compliance, and enhance operational efficiency while collaborating with clients and cross-functional t...

Chicago, ILRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$152K - $190K *

Champion the future of physical operations by leveraging IoT data to drive business transformation for mid-sized clients. Navigate complex sales processes, engage multiple stakeholders, and educate cu...

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Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $150K *

Develop strategic business relationships to drive revenue growth and enhance customer satisfaction. Utilize market insights to create tailored business plans and ensure profitable account management w...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$190K - $249K *

Drive customer success by bridging technical solutions with client needs. Collaborate with sales to deliver impactful presentations and demos, ensuring alignment with business objectives while fosteri...

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2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

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Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Accelerate client success by managing relationships and ensuring seamless communication between stakeholders and internal teams, driving project execution and delivering insightful performance reports...

Colorado, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

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Florida, USRemote

Reposted today

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Transform the SAP sales landscape by leveraging your extensive network and expertise to drive new business acquisition in the manufacturing sector. Own the full sales cycle, from lead generation to cl...

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6 days ago

  •   5 - 7 years exp.  •   Information Technology

$113K - $188K *

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Reposted 6 days ago

  •   8 - 10 years exp.  •   Business Services

$125K - $187K *

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1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$204K - $254K *

Engage as a key member of a high-growth team, driving technical solutions and customer success through expert presentations, collaboration, and innovative problem-solving in a dynamic startup environm...

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5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform enterprise data integration by leveraging your expertise in Oracle EPBCS and data lakes. Collaborate on designing and optimizing data pipelines, ensuring quality and performance in a dynamic...

Jersey City, NJRemote

4 days ago

  •   5 - 7 years exp.  •   Technical Services

$160K - $175K *

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1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $135K *

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Reposted 1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $150K *

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Reposted 1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$134K - $236K *

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Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$198K - $298K *

Champion the optimization of Sales systems and processes, driving productivity and strategic initiatives. Collaborate with cross-functional teams to enhance the sales experience and lead a global team...

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3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

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3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

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4 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$74K - $98K *

Elevate quality operations by leading corrective action plans (CAPs) for regulatory compliance. Collaborate with cross-functional teams to drive accountability, resolve barriers, and ensure sustained...

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4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$97K - $146K *

Lead the implementation of energy efficiency programs in Eastern PA, overseeing all phases from cost management to client satisfaction. Collaborate with cross-functional teams to ensure successful del...

Allentown, PARemote

2 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$280K - $350K *

Transform the Enterprise sales landscape by leading a high-performing team of Account Executives, driving revenue growth, and fostering collaboration across departments to maximize customer success an...

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6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

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Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Champion product positioning and go-to-market strategies, ensuring alignment between product and sales teams. Drive messaging and enablement for corporate internal audit solutions in a fast-paced envi...

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1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$330K - $500K *

Shape the future of content discovery by leading product operations and program management. Drive efficiency and innovation across teams, ensuring seamless collaboration and execution of high-impact i...

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Reposted 6 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.