Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
Senior Manager, Lease Administration
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Unlock your potential by leading complex lease administration transitions. Drive strategy, ensure compliance, and enhance operational efficiency while collaborating with clients and cross-functional t...
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Develop strategic business relationships to drive revenue growth and enhance customer satisfaction. Utilize market insights to create tailored business plans and ensure profitable account management w...
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Drive customer success by bridging technical solutions with client needs. Collaborate with sales to deliver impactful presentations and demos, ensuring alignment with business objectives while fosteri...
2 weeks ago
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Unlock potential by driving impactful product launches through cross-functional collaboration and strategic messaging. Engage directly with clients and teams to enhance market presence, adoption, and...
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Lastmile Retail: Senior Account Manager
$120K - $150K *
Accelerate client success by managing relationships and ensuring seamless communication between stakeholders and internal teams, driving project execution and delivering insightful performance reports...
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Drive complex, multimillion-dollar IT programs with global impact, collaborating with C-suite leaders. Lead cross-functional teams to achieve strategic objectives, ensuring accountability and measurab...
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Transform the SAP sales landscape by leveraging your extensive network and expertise to drive new business acquisition in the manufacturing sector. Own the full sales cycle, from lead generation to cl...
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Pioneer a transformative Agile project management role overseeing large-scale software development. Lead coordination and execution across multiple teams and workstreams while ensuring alignment with...
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Transform energy efficiency initiatives by leading a skilled engineering team. Drive project execution, mentor talent, and enhance program delivery across multiple states, ensuring impactful cost savi...
1 week ago
Senior Solutions Engineer, Acquisition | East Coast | Remote
$204K - $254K *
Engage as a key member of a high-growth team, driving technical solutions and customer success through expert presentations, collaboration, and innovative problem-solving in a dynamic startup environm...
5 days ago
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Transform enterprise data integration by leveraging your expertise in Oracle EPBCS and data lakes. Collaborate on designing and optimizing data pipelines, ensuring quality and performance in a dynamic...
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Lead transformative initiatives to enhance seller experiences, streamline processes, and drive measurable productivity gains. Collaborate cross-functionally to implement effective solutions that empow...
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Optimize cloud infrastructure by designing, deploying, and managing scalable solutions. Collaborate with teams to ensure compliance, enhance performance, and drive cost efficiency while supporting inn...
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Advance cloud infrastructure by designing, deploying, and managing scalable solutions. Collaborate with teams to ensure compliance, optimize costs, and enhance operational efficiency while supporting...
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Principal AI Solutions Architect, Customer Success
$134K - $236K *
Lead the charge in harnessing AI to transform customer experiences, driving enterprise solutions that enhance operational efficiency and measurable performance through strategic leadership and advance...
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Sr. Director, Sales Systems & Processes
$198K - $298K *
Champion the optimization of Sales systems and processes, driving productivity and strategic initiatives. Collaborate with cross-functional teams to enhance the sales experience and lead a global team...
3 weeks ago
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Innovate your career by driving go-to-market strategies and customer marketing for CPQ solutions. Collaborate across teams to launch initiatives, craft compelling narratives, and leverage AI tools to...
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Transform search visibility and traffic by leading SEO initiatives across diverse domains. Collaborate cross-functionally to optimize content, diagnose technical issues, and leverage data for impactfu...
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$74K - $98K *
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4 weeks ago
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$97K - $146K *
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2 days ago
Director, Enterprise Sales (Public Sector)
$280K - $350K *
Transform the Enterprise sales landscape by leading a high-performing team of Account Executives, driving revenue growth, and fostering collaboration across departments to maximize customer success an...
6 days ago
General Manager, Collibra Public Sector
$150K - $180K *
Lead the charge in executing strategic initiatives for a public sector subsidiary to ensure profitable growth, optimizing team performance, and aligning operations with government mandates and market...
Reposted 3 days ago
Senior Product Marketing Manager, Corporate Internal Audit
$125K - $150K *
Champion product positioning and go-to-market strategies, ensuring alignment between product and sales teams. Drive messaging and enablement for corporate internal audit solutions in a fast-paced envi...
1 week ago
Senior Product Operations Lead & Program Manager - Content Experience Innovation
$330K - $500K *
Shape the future of content discovery by leading product operations and program management. Drive efficiency and innovation across teams, ensuring seamless collaboration and execution of high-impact i...
Reposted 6 days ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.