Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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1
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$80K - $95K *

Transform client relationships by driving revenue growth and ensuring campaign success through strategic partnerships and effective communication. Collaborate across teams to deliver exceptional clien...

Pennsylvania, USRemote

6 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$64K - $162K *

Drive innovative strategies to enhance visibility across Generative Engine Optimization and AI search platforms, supporting higher education clients and professional education products through data-dr...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$87K - $119K *

Drive customer engagement and retention while optimizing revenue growth through proactive account management and cross-functional collaboration. Ensure clients achieve high ROI and satisfaction throug...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Advance enterprise growth by leveraging your technical expertise and sales acumen to close complex deals. Collaborate with partners and stakeholders to drive innovative solutions in data infrastructur...

Toronto, ONRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Unlock potential by driving strategic growth and customer engagement in the life sciences sector. Collaborate with key stakeholders to deliver analytics solutions, enhance relationships, and position...

Cary, NCRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$109K - $144K *

Join a dynamic team to drive operational excellence and process improvements in healthcare. Lead complex initiatives, influence strategy, and enhance care delivery while collaborating across multiple...

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1 week ago

  •   Less than 5 years exp.  •   Healthcare

$165K - $190K *

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Chicago, ILRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $185K *

Drive the deployment of advanced observability solutions, ensuring optimal performance monitoring and compliance for federal missions. Mentor teams and analyze architectures to enhance system reliabil...

Washington DC, USRemote

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$150K - $180K *

Transform customer success by leading a high-performing team to drive value, retention, and growth across enterprise accounts. Collaborate cross-functionally to ensure operational excellence and measu...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$131K - $182K *

Empower revenue teams by leading a dynamic group of Revenue Enablement Managers. Drive ongoing performance through strategic coaching, hands-on training, and AI-first initiatives, ensuring alignment a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Elevate operational efficiency by guiding Field Engineering teams across locations, resolving complex issues, and ensuring seamless support for hardware and software upgrades while managing resources...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in providing strategic direction and support across multiple locations, ensuring effective problem resolution and resource allocation while enhancing client and team collaboration...

California, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Champion the transition of state and local governments to modern cloud solutions. Build strategic relationships, navigate complex procurement processes, and drive measurable value through innovative t...

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3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$176K - $229K *

Champion complex solution sales by driving enterprise-wide collaboration transformations. Collaborate with cross-functional teams to enhance customer engagement and streamline workflows using Atlassia...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Engage with mid-market clients to drive consultative sales, managing the full cycle from outreach to contract. Build trust with support leaders, demonstrating clear ROI and shaping the sales strategy...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$204K - $254K *

Drive customer success by leveraging technical expertise to engage, educate, and empower clients. Collaborate with sales to articulate value propositions and enhance product offerings in a dynamic, re...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Help us manage diverse projects that drive strategic growth and collaboration across teams. As a key member of the EPMO, you'll ensure project success through effective stakeholder management and cont...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $170K *

Shape the future of enterprise infrastructure by leading design, implementation, and optimization of systems. Drive automation, enhance security, and mentor junior staff while collaborating on strateg...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$125K *

Join our dynamic sales team to drive net-new logo sales in the mid-market and enterprise sectors. Leverage your HRMS/Payroll expertise to exceed quotas and deliver exceptional solutions, supported by...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $140K *

Empower provider accounts post-launch by driving growth through strategic engagement, tailored training, and effective collaboration with internal teams. Cultivate relationships across diverse healthc...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Shape the future of talent acquisition by driving full life cycle recruitment for financial advisors. Collaborate with leadership and engage candidates to build a diverse talent pipeline while trackin...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$180K - $220K *

Transform enterprise AI partnerships by leading strategic growth initiatives, enhancing relationships, and driving revenue across key Google organizations. Leverage your expertise in AI, cloud, and di...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Information Technology

$127K - $223K *

Lead the charge in optimizing user journeys for engagement and retention. Design multi-channel re-engagement strategies for high-value client interactions, focusing on maximizing long-term value throu...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Empower data-driven marketing strategies by developing scalable models and automations. Collaborate with cross-functional teams to enhance data delivery and quality, ensuring efficient operations for...

Boston, MARemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$140K - $160K *

Accelerate progress at a dynamic tech firm by owning the full sales cycle for mid-market practices. Collaborate with leadership to shape strategy and drive impactful relationships, ensuring success in...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.