Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$180K - $200K *

Lead the charge in driving revenue through innovative pricing strategies and a high-performing engineering team. Collaborate cross-functionally to enhance user experiences while maintaining technical...

Austin, TXRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Grow your career with a dynamic role that drives technical pre-sales, mentors teams, and fosters strategic customer relationships, ensuring seamless integration and expansion of innovative solutions a...

San Francisco, CARemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$196K - $270K *

Empower the growth of MSSP partnerships by driving adoption, building relationships, and integrating solutions. Collaborate with partners to enhance technical offerings and ensure success through trai...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $250K *

Unlock revenue growth by leading a dynamic sales organization, driving enterprise strategies, and fostering collaboration across teams to achieve sustainable success in a high-growth environment...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$86K - $110K *

Lead complex proposal projects, coordinating cross-functional teams to deliver tailored responses that meet client needs and drive new business opportunities. Mentor team members while enhancing propo...

Concord, NHRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$170K - $200K *

Elevate our Enterprise business by building impactful relationships with brokers and consultants. Drive engagement strategies, generate new business opportunities, and enhance BetterHelp's presence in...

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3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$133K - $262K *

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RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$168K - $231K *

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United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$105K - $157K *

Elevate your career by transforming financial management with our innovative solutions. Collaborate with sales and cross-functional teams to showcase the impact of our applications, driving client suc...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$117K - $158K *

Partner with us to lead transformative CRM implementations, guiding clients through strategy, execution, and optimization. Leverage your expertise to mentor teams and drive innovative solutions that e...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$190K - $225K *

Lead the charge in delivering exceptional services to State and Local Government accounts. Drive strategic initiatives, enhance customer satisfaction, and support business development efforts while ma...

Pennsylvania, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a team that's driving business growth by developing strong pipelines and relationships with key decision-makers in the education and corporate sectors. Leverage your expertise to expand market pr...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$74K - $87K *

Transform client implementations by leading discovery, planning, and execution. Own project scope, timelines, and budgets to ensure successful adoption of solutions that align with business goals and...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Accelerate progress at our dynamic team by managing and expanding SMB client accounts. You'll be the trusted advisor, driving growth through consultative selling and strategic account planning while e...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $165K *

Transform client relationships by driving revenue growth and satisfaction in healthcare accounts. Collaborate with stakeholders to develop tailored strategies, ensuring long-term partnerships and meas...

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Reposted yesterday

  •   Less than 5 years exp.  •   Business Services

$120K - $145K *

Partner with us to drive growth and customer engagement in the life sciences sector. Leverage your technical expertise and strategic insight to build trusted relationships and deliver analytics soluti...

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4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Empower consumer experiences by leading product strategy and execution for innovative genomics solutions. Collaborate with cross-functional teams to enhance user satisfaction and drive adoption throug...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Drive impactful data analysis and risk management for global clinical trials, interpreting complex data to identify trends and risks. Lead cross-functional teams in enhancing study quality and patient...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$165K - $180K *

Unlock growth by building strategic relationships with enterprise clients, driving cloud security solutions, and collaborating with internal teams to meet customer needs. Thrive in a dynamic environme...

Ontario, CARemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Join us to drive strategic growth by managing key accounts, building executive relationships, and leading complex deals. Shape multi-year strategies and collaborate with a virtual team to deliver impa...

Waltham, MARemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$132K - $170K *

Accelerate progress at client relationships by driving growth and retention through strategic consultative sales. Engage with C-level executives to enhance value and implement effective enterprise-wid...

California, USRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Manage and grow large enterprise accounts, developing C-level relationships and driving sales of technology solutions to enhance business continuity and disaster recovery efforts across organizations...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$150K - $210K *

Drive complex enterprise SaaS projects with a focus on alignment, execution, and risk management while engaging with stakeholders across all levels to ensure successful implementations and foster cont...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$300K - $350K *

Join a team that's driving sales growth in the cybersecurity sector. This role focuses on acquiring new accounts, building customer relationships, and ensuring satisfaction while exceeding sales quota...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$210K - $253K *

Lead strategic partnerships to drive growth and success in a dynamic healthcare ecosystem. Collaborate with internal teams and external stakeholders to enhance relationships, execute activation plans...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.