Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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1
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$110K - $130K *

Empower partner marketing initiatives by developing strategies that drive qualified referrals and pipeline growth across diverse partner ecosystems in North America and EMEA. Collaborate with stakehol...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Staffing

$131K - $175K *

Manage complex technology initiatives across IT, enhancing program delivery and maturing the PMO. Collaborate with leadership to drive strategic projects, ensuring alignment and efficiency in executio...

California, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$125K - $150K *

Champion innovation by discovering and scaling new business opportunities. Collaborate with Sales and customers to prototype solutions, turning insights into market-ready products that drive growth an...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Lead and innovate IT Controls and AI Resiliency projects, ensuring effective management and delivery within scope, budget, and schedule while collaborating with cross-functional teams to meet business...

Ohio, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$76K - $127K *

Elevate your career by driving impactful marketing strategies for electronic prior authorization solutions. Collaborate across teams to enhance provider engagement and improve patient access, while le...

Columbus, GARemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Transform client relationships and drive business growth through strategic sales execution in Application Modernization Services. Leverage industry expertise and AI knowledge to deliver tailored solut...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Technical Services

$126K - $198K *

Join us to partner with Sales leadership, driving strategic initiatives and optimizing GTM execution. Leverage data insights to enhance business performance and streamline operations for scalable grow...

San Francisco, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Lead the charge in driving enterprise sales by managing the full account lifecycle, from prospecting to renewals. Collaborate with C-level executives to enhance customer experiences and achieve strate...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$98K - $183K *

Unlock potential by leading strategic relationships with major Canadian financial institutions, driving revenue growth through consultative sales and executive engagement, while coordinating cross-fun...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$90K - $100K *

Drive your career forward by delivering actionable insights and strategies that enhance client media performance. Collaborate with cross-functional teams to craft compelling narratives and optimize me...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Media

$200K - $240K *

Shape the future of enterprise sales by driving new business acquisition and revenue growth. Collaborate with cross-functional teams to deliver tailored solutions and ensure customer success while man...

New York City, NYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$145K - $212K *

Drive new product adoption across post-sale processes by integrating strategies, analyzing data, and executing plans. Collaborate with cross-functional teams to ensure successful implementation and me...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Elevate customer success by owning and expanding a portfolio of enterprise accounts. Drive retention and growth through strategic relationship management, proactive renewals, and consultative selling...

Los Angeles, CARemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$92K - $120K *

Lead a dynamic team of Client Contract Managers to optimize renewal strategies, drive retention, and enhance operational excellence through effective leadership and cross-functional collaboration. Ele...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$145K - $185K *

Join a dynamic team as a Senior Marketing Analytics Manager, driving marketing performance measurement and insights. Collaborate cross-functionally to build impactful reporting and attribution models...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $165K *

Elevate project management excellence by overseeing operations, developing strategic plans, and collaborating with stakeholders to enhance network security and incident response for the VA's enterpris...

United StatesRemote

2 days ago

  •   11 - 15 years exp.  •   Information Technology

$130K *

Shape the future of non-profit engagement by leading sales initiatives, driving pipeline growth, and fostering client relationships. Leverage your strategic sales expertise to elevate our impact and a...

United StatesRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$121K - $190K *

Champion lifecycle marketing by designing and executing targeted campaigns that enhance provider engagement and adoption. Collaborate cross-functionally to optimize the provider journey and drive meas...

New York, NYRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$140K - $253K *

Drive customer success by leveraging cloud expertise to enhance adoption of modern applications and AI technologies, ensuring optimal performance and business outcomes through strategic advisory and t...

Cambridge, MARemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$107K - $204K *

Engage in impactful organizational change management by developing tailored strategies, conducting assessments, and collaborating with teams to ensure successful client initiatives while enhancing int...

Boulder, CORemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$180K - $200K *

Lead the charge in driving revenue through innovative pricing strategies and a high-performing engineering team. Collaborate cross-functionally to enhance user experiences while maintaining technical...

Austin, TXRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Grow your career with a dynamic role that drives technical pre-sales, mentors teams, and fosters strategic customer relationships, ensuring seamless integration and expansion of innovative solutions a...

San Francisco, CARemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$196K - $270K *

Empower the growth of MSSP partnerships by driving adoption, building relationships, and integrating solutions. Collaborate with partners to enhance technical offerings and ensure success through trai...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $250K *

Unlock revenue growth by leading a dynamic sales organization, driving enterprise strategies, and fostering collaboration across teams to achieve sustainable success in a high-growth environment...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$86K - $110K *

Lead complex proposal projects, coordinating cross-functional teams to deliver tailored responses that meet client needs and drive new business opportunities. Mentor team members while enhancing propo...

Concord, NHRemote

Today

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.