Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
Senior Partner Marketing Manager
$110K - $130K *
Empower partner marketing initiatives by developing strategies that drive qualified referrals and pipeline growth across diverse partner ecosystems in North America and EMEA. Collaborate with stakehol...
2 days ago
$131K - $175K *
Manage complex technology initiatives across IT, enhancing program delivery and maturing the PMO. Collaborate with leadership to drive strategic projects, ensuring alignment and efficiency in executio...
3 weeks ago
Senior Product Manager, Forward Deployed - US
$125K - $150K *
Champion innovation by discovering and scaling new business opportunities. Collaborate with Sales and customers to prototype solutions, turning insights into market-ready products that drive growth an...
1 week ago
$110K - $130K *
Lead and innovate IT Controls and AI Resiliency projects, ensuring effective management and delivery within scope, budget, and schedule while collaborating with cross-functional teams to meet business...
2 weeks ago
Product Marketing Manager - Provider
$76K - $127K *
Elevate your career by driving impactful marketing strategies for electronic prior authorization solutions. Collaborate across teams to enhance provider engagement and improve patient access, while le...
3 weeks ago
Application Services (AMS) Specialized Sales Executive -Digital Sales
$125K - $150K *
Transform client relationships and drive business growth through strategic sales execution in Application Modernization Services. Leverage industry expertise and AI knowledge to deliver tailored solut...
Reposted 1 week ago
Principal Analyst, Sales Strategy & Operations
$126K - $198K *
Join us to partner with Sales leadership, driving strategic initiatives and optimizing GTM execution. Leverage data insights to enhance business performance and streamline operations for scalable grow...
3 weeks ago
$125K - $150K *
Lead the charge in driving enterprise sales by managing the full account lifecycle, from prospecting to renewals. Collaborate with C-level executives to enhance customer experiences and achieve strate...
2 weeks ago
$98K - $183K *
Unlock potential by leading strategic relationships with major Canadian financial institutions, driving revenue growth through consultative sales and executive engagement, while coordinating cross-fun...
3 weeks ago
Client Strategy Manager, Measurement
$90K - $100K *
Drive your career forward by delivering actionable insights and strategies that enhance client media performance. Collaborate with cross-functional teams to craft compelling narratives and optimize me...
1 week ago
$200K - $240K *
Shape the future of enterprise sales by driving new business acquisition and revenue growth. Collaborate with cross-functional teams to deliver tailored solutions and ensure customer success while man...
3 weeks ago
Senior Strategy & Ops Lead, Post-Sale Product Adoption
$145K - $212K *
Drive new product adoption across post-sale processes by integrating strategies, analyzing data, and executing plans. Collaborate with cross-functional teams to ensure successful implementation and me...
2 weeks ago
Enterprise Account Manager - (Remote, West/Central Time Zone)
$100K - $120K *
Elevate customer success by owning and expanding a portfolio of enterprise accounts. Drive retention and growth through strategic relationship management, proactive renewals, and consultative selling...
Reposted 6 days ago
Manager, Client Contract Management Ops
$92K - $120K *
Lead a dynamic team of Client Contract Managers to optimize renewal strategies, drive retention, and enhance operational excellence through effective leadership and cross-functional collaboration. Ele...
2 weeks ago
Senior Marketing Operations & Analytics Manager
$145K - $185K *
Join a dynamic team as a Senior Marketing Analytics Manager, driving marketing performance measurement and insights. Collaborate cross-functionally to build impactful reporting and attribution models...
2 weeks ago
Project Manager 4 (Project Manager/SRE)
$130K - $165K *
Elevate project management excellence by overseeing operations, developing strategic plans, and collaborating with stakeholders to enhance network security and incident response for the VA's enterpris...
2 days ago
$130K *
Shape the future of non-profit engagement by leading sales initiatives, driving pipeline growth, and fostering client relationships. Leverage your strategic sales expertise to elevate our impact and a...
Reposted 5 days ago
$121K - $190K *
Champion lifecycle marketing by designing and executing targeted campaigns that enhance provider engagement and adoption. Collaborate cross-functionally to optimize the provider journey and drive meas...
4 weeks ago
Senior Technical Account Manager
$140K - $253K *
Drive customer success by leveraging cloud expertise to enhance adoption of modern applications and AI technologies, ensuring optimal performance and business outcomes through strategic advisory and t...
2 weeks ago
$107K - $204K *
Engage in impactful organizational change management by developing tailored strategies, conducting assessments, and collaborating with teams to ensure successful client initiatives while enhancing int...
2 days ago
$180K - $200K *
Lead the charge in driving revenue through innovative pricing strategies and a high-performing engineering team. Collaborate cross-functionally to enhance user experiences while maintaining technical...
2 weeks ago
Enterprise Sales Engineer - Strategic
$125K - $150K *
Grow your career with a dynamic role that drives technical pre-sales, mentors teams, and fosters strategic customer relationships, ensuring seamless integration and expansion of innovative solutions a...
1 week ago
Senior Solutions Engineer, MSSP Partner
$196K - $270K *
Empower the growth of MSSP partnerships by driving adoption, building relationships, and integrating solutions. Collaborate with partners to enhance technical offerings and ensure success through trai...
3 weeks ago
Chief Revenue Officer (Remote)
$150K - $250K *
Unlock revenue growth by leading a dynamic sales organization, driving enterprise strategies, and fostering collaboration across teams to achieve sustainable success in a high-growth environment...
Today
$86K - $110K *
Lead complex proposal projects, coordinating cross-functional teams to deliver tailored responses that meet client needs and drive new business opportunities. Mentor team members while enhancing propo...
Today
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.