Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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1
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$145K - $193K *

Lead a dynamic team of technical experts to design and deliver innovative consulting services and educational programs, ensuring alignment with evolving product strategies and maintaining high standar...

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3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Drive growth by leading sales efforts with CPG and food & beverage companies. Own the full sales cycle, build relationships with key stakeholders, and expand accounts while collaborating with marketin...

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1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$145K - $185K *

Join a team that's driving marketing excellence by owning and scaling our marketing operations. You'll lead cross-functional projects, optimize tech stacks, and ensure data integrity to enhance pipeli...

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3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $170K *

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New York, NYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$72K - $109K *

Drive innovation in field services technology by managing product vision, strategy, and delivery. Collaborate with cross-functional teams to create solutions that enhance energy efficiency programs an...

Texas, USRemote

Yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

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$107K - $147K *

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4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$154K - $278K *

Drive innovation in advanced maritime technologies, leading multidisciplinary teams to deliver cutting-edge solutions for critical defense missions. Oversee program execution, business development, an...

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Yesterday

  •   15+ years exp.  •   Technical Services

$110K - $130K *

Empower our value-driven strategy by developing models that articulate business value across industries. Collaborate with cross-functional teams to enhance our Go-To-Market initiatives and support ent...

Toronto, ONRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $120K *

Transform customer experiences by leading complex implementations, aligning stakeholders, and ensuring successful technical deployments that drive meaningful business outcomes across multiple projects...

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  •   5 - 7 years exp.  •   Information Technology

$80K - $108K *

Join a team that's dedicated to enhancing member experiences through strategic lifecycle marketing. You'll design and execute campaigns that drive engagement and retention, collaborating cross-functio...

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Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Elevate client success by managing complex projects, ensuring timely delivery, and maintaining budget integrity. Collaborate with diverse teams to drive engagement and optimize project outcomes from i...

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3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$126K - $208K *

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1 week ago

  •   11 - 15 years exp.  •   Information Technology

$112K - $170K *

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Los Angeles, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$177K - $224K *

Lead strategic customer relationships in aerospace and energy sectors, driving renewals and engineering engagements. Own key accounts, transition pricing models, and ensure customer success through te...

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1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

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4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$123K - $207K *

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Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$120K - $175K *

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Reposted 3 days ago

  •   Less than 5 years exp.  •   Information Technology

$128K - $178K *

Lead the charge in shaping the future of destination marketing through data-driven insights and innovative product strategies. Collaborate with cross-functional teams to enhance customer experiences a...

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3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Lead and innovate Dropbox's lifecycle marketing strategy, enhancing customer engagement and retention. Manage a team to develop impactful programs that drive adoption and revenue across diverse custom...

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2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$110K - $130K *

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1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$104K - $174K *

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Reposted 1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$106K - $159K *

Join a dynamic team to lead Workday AMS engagements, ensuring operational efficiency and client success through expert functional and technical support. Collaborate with stakeholders to enhance report...

Virginia, USRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by joining a dynamic team of Solution Consultants, delivering expert guidance on Atlassian products to help clients maximize their investments and achieve strategic outcomes in the Pu...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.