Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
Senior Manager, Services Portfolio & Learning Architecture
$145K - $193K *
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Account Executive - CPG/Food & Beverage
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Drive growth by leading sales efforts with CPG and food & beverage companies. Own the full sales cycle, build relationships with key stakeholders, and expand accounts while collaborating with marketin...
1 week ago
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Join a team that's driving marketing excellence by owning and scaling our marketing operations. You'll lead cross-functional projects, optimize tech stacks, and ensure data integrity to enhance pipeli...
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Drive enterprise sales by generating pipeline and closing complex deals with engineering-led organizations. Collaborate with technical teams to expand relationships and deliver mission-critical softwa...
3 weeks ago
$72K - $109K *
Drive innovation in field services technology by managing product vision, strategy, and delivery. Collaborate with cross-functional teams to create solutions that enhance energy efficiency programs an...
Yesterday
Senior Manager, Trust Services
$110K - $130K *
Unlock potential by leading a global team in Trust Services, enhancing client relationships, and driving operational excellence. Shape the future of AI-powered security solutions while ensuring top-ti...
1 week ago
Associate Client Delivery Lead
$88K - $105K *
Champion project delivery success by managing multi-stream client engagements, ensuring alignment and collaboration across teams, while building trusted client relationships and generating significant...
Reposted 5 days ago
$107K - $147K *
Elevate sales operations by ensuring efficient processes and accurate data management. Collaborate with cross-functional teams to support strategic decisions and drive continuous improvement in CRM sy...
4 days ago
$154K - $278K *
Drive innovation in advanced maritime technologies, leading multidisciplinary teams to deliver cutting-edge solutions for critical defense missions. Oversee program execution, business development, an...
Yesterday
Sr. Consultant, Value Excellence
$110K - $130K *
Empower our value-driven strategy by developing models that articulate business value across industries. Collaborate with cross-functional teams to enhance our Go-To-Market initiatives and support ent...
6 days ago
$110K - $120K *
Transform customer experiences by leading complex implementations, aligning stakeholders, and ensuring successful technical deployments that drive meaningful business outcomes across multiple projects...
Yesterday
$80K - $108K *
Join a team that's dedicated to enhancing member experiences through strategic lifecycle marketing. You'll design and execute campaigns that drive engagement and retention, collaborating cross-functio...
Yesterday
$110K - $130K *
Elevate client success by managing complex projects, ensuring timely delivery, and maintaining budget integrity. Collaborate with diverse teams to drive engagement and optimize project outcomes from i...
3 weeks ago
Global Partner Manager - Autonomous Workforce/GBS, Deloitte
$126K - $208K *
Lead the charge in driving global partner strategies and co-innovation initiatives, ensuring alignment across teams to enhance ServiceNow's Autonomous Workforce solutions and maximize market impact th...
1 week ago
Enterprise Account Executive-Southern California
$112K - $170K *
Drive sales success by leading a collaborative team to deliver tailored Identity Security solutions, ensuring exceptional customer experiences and exceeding revenue goals through strategic engagement...
2 weeks ago
Principal Customer Success Manager, Aerospace, Propulsion & Energy
$177K - $224K *
Lead strategic customer relationships in aerospace and energy sectors, driving renewals and engineering engagements. Own key accounts, transition pricing models, and ensure customer success through te...
1 week ago
EPMO Project Manager (Research)
$80K - $95K *
Execute project management strategies to drive research initiatives, ensuring effective collaboration and communication across teams. Manage project life cycles, optimize processes, and enhance outcom...
4 weeks ago
Senior Program Manager, People Data Access & Governance
$123K - $207K *
Champion the design and ownership of a robust People Data Access & Governance framework, ensuring responsible data access while partnering with cross-functional teams to navigate compliance and ethica...
Reposted 2 weeks ago
Senior Enterprise AI Account Executive - Deasy Labs
$120K - $175K *
Drive your career forward by leading new logo acquisition with AI/ML teams. Own the sales cycle, build consensus across stakeholders, and deliver accurate forecasting while connecting AI products to g...
Reposted 3 days ago
$128K - $178K *
Lead the charge in shaping the future of destination marketing through data-driven insights and innovative product strategies. Collaborate with cross-functional teams to enhance customer experiences a...
3 weeks ago
Senior Manager, Lifecycle Marketing
$150K - $180K *
Lead and innovate Dropbox's lifecycle marketing strategy, enhancing customer engagement and retention. Manage a team to develop impactful programs that drive adoption and revenue across diverse custom...
2 weeks ago
$110K - $130K *
Lead the evolution of integrated Talent Programs, enhancing performance, development, and employee experience across the organization. Drive strategic initiatives and foster collaboration to meet curr...
1 week ago
Manager, Ecosystem Partnerships
$104K - $174K *
Champion ecosystem growth by collaborating across teams to enhance partner operations, drive strategic initiatives, and optimize performance metrics, ensuring value delivery to customers and stakehold...
Reposted 1 week ago
Workday HCM Principal Consultant – Global AMS (Global Application Managed Services)
$106K - $159K *
Join a dynamic team to lead Workday AMS engagements, ensuring operational efficiency and client success through expert functional and technical support. Collaborate with stakeholders to enhance report...
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Solution Consultant, Data Center & Cloud Platform
$110K - $130K *
Unlock potential by joining a dynamic team of Solution Consultants, delivering expert guidance on Atlassian products to help clients maximize their investments and achieve strategic outcomes in the Pu...
3 weeks ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.