Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$141K - $189K *

Accelerate progress at engaging Federal Civilian clients with innovative marketing solutions. Leverage your expertise to drive personalized customer experiences and exceed sales targets in a dynamic a...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Empower enterprise growth by collaborating with Sales Leadership to optimize strategies, manage performance, and enhance sales processes. Drive data-driven decisions and build scalable systems that el...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Deliver exceptional client engagement by managing relationships and driving growth within a diverse portfolio. Collaborate with teams to maximize retention and uncover new opportunities, ensuring clie...

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1 month ago

  •   Less than 5 years exp.  •   Consumer Technology

$125K - $150K *

Unlock potential by driving renewals and expansion within top-tier enterprise accounts. This senior role demands strategic navigation of complex organizations, fostering executive relationships, and l...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$102K - $147K *

Accelerate growth by developing strategic relationships with C-level executives to identify and secure new business opportunities, driving the entire sales cycle in a high-stakes environment focused o...

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Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$115K - $160K *

Join us to empower our partner and supply teams through innovative enablement programs. You'll design training, manage resources, and leverage AI to enhance performance and drive growth in our lodging...

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5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Shape the future of enterprise-scale cybersecurity by leading vulnerability management initiatives. Drive program strategy, enhance client relationships, and mentor teams to achieve measurable risk re...

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Reposted 1 month ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Analyze and optimize integrated demand generation strategies for mid-market and enterprise accounts, leveraging AI and emerging technologies to drive pipeline growth and enhance collaboration across m...

Vancouver, BCRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's driving growth in professional services sales. You'll engage clients, develop tailored solutions, and collaborate across teams to ensure customer success and satisfaction while achi...

Montreal, QCRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $115K *

Accelerate customer success by fostering relationships, driving engagement, and ensuring satisfaction. Collaborate with teams to enhance service delivery and support clients in achieving their goals t...

Boston, MARemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$75K - $95K *

Elevate partnerships with educators by driving product adoption and engagement. Collaborate with cross-functional teams to enhance customer success and support English Language Learners, contributing...

California, USRemote

4 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K *

Transform our Workday environment by optimizing HCM and Payroll systems, ensuring seamless integrations and compliance. Collaborate cross-functionally to enhance processes and drive strategic improvem...

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2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $150K *

Empower your career by leading client engagements and analysis within our dynamic Salesforce practice. Collaborate with a supportive team to deliver innovative solutions that address current challenge...

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Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$250K *

Unlock potential by driving net-new customer acquisition within Enterprise accounts, leading complex sales pursuits, and delivering significant annual recurring revenue through strategic engagement an...

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1 week ago

  •   8 - 10 years exp.  •   Media

$145K - $160K *

Drive strategic initiatives by leading complex, cross-functional projects that align stakeholders and transform business priorities into actionable plans, ensuring successful execution across Revenue...

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4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Unlock growth by establishing key product integrations and driving revenue across automotive solutions. Collaborate with stakeholders and internal teams to enhance partnerships and deliver impactful r...

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1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Join a team that's redefining technical support excellence by leading a dedicated group of specialists. Drive process improvements, manage escalations, and enhance client relationships while ensuring...

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2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Lead the charge in cloud security engineering by managing a team of experts to design and implement robust security controls across AWS, Azure, and GCP, ensuring compliance and operational excellence...

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6 days ago

  •   Less than 5 years exp.  •   Information Technology

$152K - $190K *

Join a team that's transforming industries through IoT solutions, driving impactful sales from prospecting to closing. Engage with executives, build lasting relationships, and thrive in a high-perform...

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Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Unlock potential by driving sales of innovative ophthalmology software across Canada. Collaborate with distributors, attend trade shows, and leverage your expertise to enhance client relationships and...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$114K - $138K *

Join a team that's driving transformative change in revenue cycle operations. Lead strategic projects to enhance financial performance, optimize processes, and improve patient experiences while collab...

Seattle, WARemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$92K - $110K *

Transform executive support by managing complex calendars, coordinating board meetings, and ensuring seamless communication. Leverage your expertise to anticipate needs and maintain confidentiality in...

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Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Serve as a strategic advisor to clients, leading performance marketing initiatives and fostering growth through integrated strategies, analytics, and emerging technologies while mentoring team members...

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Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$221K - $332K *

Lead the charge in transforming service providers through Calix Cloud solutions. Collaborate with teams to design cloud architectures, deliver demos, and guide customers in complex decision-making, dr...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$138K - $207K *

Drive revenue growth by managing key partner relationships and developing strategic business plans. Collaborate with sales teams to identify opportunities and deliver tailored solutions, ensuring cust...

California, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.