Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$100K - $120K *

Unlock potential by driving customer success through strategic guidance, technical solutions, and AI optimization. Collaborate with teams to enhance product adoption and retention, ensuring measurable...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $90K *

Engage with strategic accounts to drive revenue growth through consultative sales and account management. Develop and maintain account plans, coordinate resources, and ensure customer satisfaction whi...

United StatesRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Accelerate growth by leading global partnerships with PwC and GSIs. Drive revenue through strategic relationship management, co-selling initiatives, and market expansion while collaborating with cross...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$220K - $250K *

Unlock potential by driving strategic partner relationships and collaborating across teams to enhance solution development, enabling partners to achieve measurable outcomes while promoting business gr...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $160K *

Empower your career by leading strategic capture efforts to secure significant business opportunities. Collaborate with cross-functional teams to develop winning strategies and drive successful bid su...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$160K - $200K *

Transform customer success and support by leading a dynamic team to enhance retention and expansion strategies. Collaborate with executives to build infrastructure and drive growth for 2,100+ accounts...

United StatesRemote

1 month ago

  •   11 - 15 years exp.  •   Legal & Accounting

$78K - $120K *

Transform claims operations as you empower clients by driving adoption of innovative solutions, optimizing processes, and enhancing business outcomes in the First Party Casualty landscape across vario...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K *

Lead the charge in empowering marketing agencies to integrate affiliate and creator marketing services. Develop comprehensive training and certification programs to enhance agency capabilities and dri...

RemoteRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Engineer innovative data products that empower global businesses. Lead cross-functional teams to define product strategy, manage lifecycles, and drive performance metrics, ensuring alignment with mark...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $125K *

Unlock potential by driving revenue growth for a diverse portfolio of North American clients. Act as a strategic partner, enhancing relationships and identifying new opportunities to accelerate their...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$250K - $275K *

Empower your career by leading strategic partnerships that drive growth in personal lending. You'll negotiate high-impact agreements with top financial institutions and brands, shaping innovative solu...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $120K *

Take ownership of diverse projects, leading cross-functional teams to ensure successful execution, from planning to closure. Drive innovation and efficiency while managing budgets and stakeholder comm...

Tennessee, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$150K - $180K *

Engage with C-suite stakeholders to drive revenue growth and enhance client relationships. Own strategic account plans and lead complex engagements, ensuring alignment with client objectives and deliv...

Irving, TXRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$141K - $361K *

Lead the charge in cultivating strategic enterprise client relationships, driving revenue growth, and ensuring exceptional customer experiences through comprehensive account management and cross-funct...

Jersey City, NJRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Transform enterprise client relationships by driving growth and delivering exceptional value. Collaborate with C-suite stakeholders to align solutions with business strategies, ensuring a seamless cus...

San Antonio, TXRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$225K - $270K *

Empower growth by driving sales in the upper mid-market to low enterprise segment. You'll build pipelines, close deals, and collaborate with partners to establish a strong presence in a fast-evolving...

Chicago, ILRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$225K - $270K *

Elevate your career by driving sales in the TOLA region, targeting upper mid-market to low enterprise accounts. Leverage your expertise to build pipelines, close deals, and collaborate with partners i...

Dallas, TXRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$225K - $270K *

Shape the future of cybersecurity sales by driving new customer acquisition in the SoCal region. Collaborate with partners and leverage resources to build a robust pipeline, ensuring success in a fast...

Los Angeles, CARemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$96K - $135K *

Drive client success by managing strategic relationships with plan sponsors, advisors, and administrators. Enhance retention and growth through tailored solutions, collaboration, and effective communi...

San Francisco, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$115K - $160K *

Drive your career forward by enabling the Groups team to excel in revenue generation through innovative training, AI-driven tools, and strategic partnerships, ensuring consistent performance and growt...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$141K - $189K *

Accelerate progress at engaging Federal Civilian clients with innovative marketing solutions. Leverage your expertise to drive personalized customer experiences and exceed sales targets in a dynamic a...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Empower enterprise growth by collaborating with Sales Leadership to optimize strategies, manage performance, and enhance sales processes. Drive data-driven decisions and build scalable systems that el...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Deliver exceptional client engagement by managing relationships and driving growth within a diverse portfolio. Collaborate with teams to maximize retention and uncover new opportunities, ensuring clie...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Consumer Technology

$125K - $150K *

Unlock potential by driving renewals and expansion within top-tier enterprise accounts. This senior role demands strategic navigation of complex organizations, fostering executive relationships, and l...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$102K - $147K *

Accelerate growth by developing strategic relationships with C-level executives to identify and secure new business opportunities, driving the entire sales cycle in a high-stakes environment focused o...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.