Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
Customer Experience & Value Manager
$100K - $120K *
Unlock potential by driving customer success through strategic guidance, technical solutions, and AI optimization. Collaborate with teams to enhance product adoption and retention, ensuring measurable...
2 days ago
Customer Success Partner- Healthcare Vertical
$75K - $90K *
Engage with strategic accounts to drive revenue growth through consultative sales and account management. Develop and maintain account plans, coordinate resources, and ensure customer satisfaction whi...
Reposted 6 days ago
$150K - $180K *
Accelerate growth by leading global partnerships with PwC and GSIs. Drive revenue through strategic relationship management, co-selling initiatives, and market expansion while collaborating with cross...
1 week ago
$220K - $250K *
Unlock potential by driving strategic partner relationships and collaborating across teams to enhance solution development, enabling partners to achieve measurable outcomes while promoting business gr...
Reposted 3 weeks ago
Senior Capture Manager Consultant
$120K - $160K *
Empower your career by leading strategic capture efforts to secure significant business opportunities. Collaborate with cross-functional teams to develop winning strategies and drive successful bid su...
Yesterday
$160K - $200K *
Transform customer success and support by leading a dynamic team to enhance retention and expansion strategies. Collaborate with executives to build infrastructure and drive growth for 2,100+ accounts...
1 month ago
Product Client Success Manager (First Party Casualty)
$78K - $120K *
Transform claims operations as you empower clients by driving adoption of innovative solutions, optimizing processes, and enhancing business outcomes in the First Party Casualty landscape across vario...
Reposted 1 week ago
$120K *
Lead the charge in empowering marketing agencies to integrate affiliate and creator marketing services. Develop comprehensive training and certification programs to enhance agency capabilities and dri...
Reposted 3 days ago
Product Manager - Acxiom B2B Suite
$110K - $130K *
Engineer innovative data products that empower global businesses. Lead cross-functional teams to define product strategy, manage lifecycles, and drive performance metrics, ensuring alignment with mark...
3 weeks ago
Client Growth Manager - Americas
$110K - $125K *
Unlock potential by driving revenue growth for a diverse portfolio of North American clients. Act as a strategic partner, enhancing relationships and identifying new opportunities to accelerate their...
Reposted 1 week ago
Vice President, Strategic Partnerships
$250K - $275K *
Empower your career by leading strategic partnerships that drive growth in personal lending. You'll negotiate high-impact agreements with top financial institutions and brands, shaping innovative solu...
Yesterday
$100K - $120K *
Take ownership of diverse projects, leading cross-functional teams to ensure successful execution, from planning to closure. Drive innovation and efficiency while managing budgets and stakeholder comm...
2 weeks ago
Senior Principal Client Partner (RapidScale) (Remote)
$150K - $180K *
Engage with C-suite stakeholders to drive revenue growth and enhance client relationships. Own strategic account plans and lead complex engagements, ensuring alignment with client objectives and deliv...
Yesterday
Senior Principal Client Partner (RapidScale) (Remote)
$141K - $361K *
Lead the charge in cultivating strategic enterprise client relationships, driving revenue growth, and ensuring exceptional customer experiences through comprehensive account management and cross-funct...
Yesterday
Senior Principal Client Partner (RapidScale) (Remote)
$150K - $180K *
Transform enterprise client relationships by driving growth and delivering exceptional value. Collaborate with C-suite stakeholders to align solutions with business strategies, ensuring a seamless cus...
Yesterday
$225K - $270K *
Empower growth by driving sales in the upper mid-market to low enterprise segment. You'll build pipelines, close deals, and collaborate with partners to establish a strong presence in a fast-evolving...
6 days ago
$225K - $270K *
Elevate your career by driving sales in the TOLA region, targeting upper mid-market to low enterprise accounts. Leverage your expertise to build pipelines, close deals, and collaborate with partners i...
6 days ago
$225K - $270K *
Shape the future of cybersecurity sales by driving new customer acquisition in the SoCal region. Collaborate with partners and leverage resources to build a robust pipeline, ensuring success in a fast...
6 days ago
Relationship Manager Core - Northern California
$96K - $135K *
Drive client success by managing strategic relationships with plan sponsors, advisors, and administrators. Enhance retention and growth through tailored solutions, collaboration, and effective communi...
2 weeks ago
Sr. Revenue Enablement Manager, Groups
$115K - $160K *
Drive your career forward by enabling the Groups team to excel in revenue generation through innovative training, AI-driven tools, and strategic partnerships, ensuring consistent performance and growt...
6 days ago
Federal Marketing Cloud AE, Dept of Education, State and Transportation
$141K - $189K *
Accelerate progress at engaging Federal Civilian clients with innovative marketing solutions. Leverage your expertise to drive personalized customer experiences and exceed sales targets in a dynamic a...
Reposted 2 weeks ago
Sales Strategy & Operations, Enterprise
$120K - $145K *
Empower enterprise growth by collaborating with Sales Leadership to optimize strategies, manage performance, and enhance sales processes. Drive data-driven decisions and build scalable systems that el...
2 days ago
Account Manager, Consulting & Professional Services
$100K - $120K *
Deliver exceptional client engagement by managing relationships and driving growth within a diverse portfolio. Collaborate with teams to maximize retention and uncover new opportunities, ensuring clie...
1 month ago
Principal Account Manager, Strategic Accounts
$125K - $150K *
Unlock potential by driving renewals and expansion within top-tier enterprise accounts. This senior role demands strategic navigation of complex organizations, fostering executive relationships, and l...
2 weeks ago
Large Enterprise Business Development Executive GBS Sales Practice
$102K - $147K *
Accelerate growth by developing strategic relationships with C-level executives to identify and secure new business opportunities, driving the entire sales cycle in a high-stakes environment focused o...
Reposted 4 weeks ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.