Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
Mid-Market Account Executive - French Fluent
$172K - $189K *
Accelerate progress at mid-sized companies by leveraging IoT solutions. Drive sales through relationship-building, managing trials, and engaging with executives to deliver impactful sensor data benefi...
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Grow your career with a leading software provider by driving sales in the Payer and PBM market. Leverage your expertise to build relationships, close deals, and exceed targets while collaborating with...
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Senior Talent Acquisition Partner | Executive Search
$150K - $180K *
Elevate your career by leading executive searches across diverse functions. Drive full-cycle recruitment for senior roles, partner with executives, and enhance Kaseya's hiring processes while deliveri...
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Senior Talent Acquisition Partner | Executive Search
$150K - $180K *
Join a dynamic team to lead executive searches across multiple functions, driving the full-cycle recruitment process for senior leadership roles. Collaborate with executives to refine strategies and e...
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$130K - $150K *
Join a team that's driving sales success by engaging with clients to sell professional services and software solutions. Leverage your expertise to build relationships and exceed sales quotas in a dyna...
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Client Success Executive - Prescription Benefits
$80K - $95K *
Drive client success by leading strategic account teams, ensuring satisfaction, and fostering strong relationships. Leverage expertise to enhance service delivery and support client retention through...
Reposted 1 week ago
$110K - $130K *
Transform data into actionable insights by mastering analytics across diverse domains. Collaborate with cross-functional teams to optimize reporting workflows and drive impactful solutions in a fast-p...
2 days ago
Account Executive - Public Sector
$69K - $118K *
Transform your sales career by driving growth and building relationships with reseller partners in the Public Sector. Leverage your expertise to develop strategic account plans and deliver innovative...
2 weeks ago
Senior Technical Account Manager
$120K - $145K *
Drive customer success by managing the post-sales lifecycle, implementing solutions, and troubleshooting technical issues for strategic clients, ensuring they maximize value from Teleport products and...
1 week ago
$105K - $132K *
Join a team that's transforming service operations for utility-scale energy storage systems. Oversee inventory, warranty processes, and warehouse logistics to ensure customer satisfaction and operatio...
4 weeks ago
Staff Product Manager, Enterprise Deployment Solutions | Canada | Remote
$211K - $253K *
Drive the vision and strategy for enterprise deployment solutions, owning product roadmaps and competitive positioning. Collaborate with cross-functional teams to adapt offerings for compliance and co...
2 weeks ago
Senior Customer Marketing Manager
$145K - $185K *
Engage the customer lifecycle by developing scalable marketing programs that enhance onboarding, retention, and expansion. Collaborate cross-functionally to transform insights into impactful strategie...
1 week ago
Senior Account Executive - Federal Civilian
$110K - $130K *
Lead the charge in transforming federal data strategies by driving consultative sales for enterprise AI/ML solutions. Own a strategic territory, build executive relationships, and deliver impactful re...
3 weeks ago
$100K - $120K *
Champion ecosystem partnerships by managing relationships, driving co-selling efforts, and executing joint go-to-market strategies. Collaborate cross-functionally to ensure successful integration and...
2 weeks ago
Analytics Manager, Marketplace
$105K - $171K *
Lead the charge in optimizing analytics strategies to drive business growth, leveraging data insights to enhance customer experiences and inform strategic initiatives across a dynamic, fast-paced envi...
2 weeks ago
Patent Prosecution Customer Success Manager
$71K - $119K *
Drive customer success by leveraging expertise in intellectual property solutions, enhancing product adoption, and delivering exceptional experiences through strategic engagement and training initiati...
1 week ago
$80K - $95K *
Join us to streamline customer onboarding, ensuring a smooth transition from sales to production. You'll manage timelines, coordinate approvals, and enhance processes, driving efficiency and satisfact...
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Senior Technical Program Manager
$110K - $130K *
Advance program execution by leading cross-functional teams to deliver AI initiatives. Collaborate with remote developers, manage Agile processes, and ensure alignment with business goals while drivin...
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Director, Qualified Success Architecture
$171K - $273K *
Empower revenue teams by building and leading a world-class Success Architecture team. Drive implementation, adoption, and technical credibility while fostering strategic partnerships across Product...
2 weeks ago
$75K - $107K *
Empower customer success by managing complex relationships in the Public Sector and Education. Drive renewals, retention, and growth strategies while navigating procurement processes and aligning cust...
1 week ago
Account Executive - Salesforce Solutions
$110K - $130K *
Champion innovative Salesforce solutions by driving sales and fostering client relationships. Engage throughout the customer lifecycle to ensure successful deployments and identify growth opportunitie...
5 days ago
Manager, Client Delivery - Insurance Discovery
$65K - $116K *
Engage with clients to ensure seamless delivery of Insurance Discovery services, managing relationships and expectations while coordinating with internal teams for successful implementation and ongoin...
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Enterprise Account Executive - Sports and Entertainment
$240K - $270K *
Elevate your career by leading the Sports and Entertainment vertical across North America. Drive customer acquisition and revenue growth through consultative selling and technical expertise, shaping t...
6 days ago
Sr Manager, Network Success - Denver, CO
$110K - $130K *
Unlock potential by leading a high-performing broker network to optimize revenue growth and enhance conversion success through strategic data analytics and collaboration...
1 week ago
Manager, Microsoft Solution Sales
$108K - $140K *
Grow your career with a dynamic team leading Microsoft solutions sales. Drive cloud adoption, coach site teams, and collaborate with stakeholders to enhance customer experiences and achieve sales goal...
3 days ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.