Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
$147K - $221K *
Lead the charge in developing and executing go-to-market strategies for innovative products, driving full-funnel demand generation and inbound pipeline growth through cross-functional collaboration an...
2 weeks ago
Account Executive - Enterprise - Insurance
$130K - $160K *
Champion growth by driving enterprise sales in the Insurance sector, leveraging AI voice technology. Engage with diverse clients, manage complex sales cycles, and deliver innovative solutions that enh...
3 weeks ago
Strategic Alliance Partner Manager
$152K - $260K *
Shape the future of strategic partnerships by driving revenue growth and innovation through effective relationship management and cross-functional collaboration with high-impact partners...
3 days ago
$130K - $145K *
Join a dynamic team as you bridge client needs with tailored solutions, leveraging your expertise to drive project success and customer satisfaction through effective communication and collaboration a...
Today
$170K - $195K *
Elevate revenue growth by building strong relationships with law firms and corporations. Drive new business development through consultative sales, leveraging industry insights and collaboration with...
2 weeks ago
Commercial Sales Manager, Superhuman for Education
$110K - $130K *
Join a dynamic team as you drive revenue growth in K12 and Higher Ed sectors, leading full-cycle sales and expanding market presence with innovative AI solutions that transform education...
Reposted 2 weeks ago
$130K - $170K *
Unlock your potential by driving enterprise sales in a dynamic team environment. Collaborate with top engineers to deliver transformative networking solutions, build strategic relationships, and excee...
1 week ago
Senior Revenue Operations Analyst
$80K - $100K *
Join a team that's driving revenue growth through data-driven insights and operational excellence. Collaborate with cross-functional leaders to enhance systems, optimize territory planning, and ensure...
2 weeks ago
Senior Product Manager | Applied AI
$135K - $160K *
Contribute to the vision and strategy of AI-powered products, managing their lifecycle and delivery. Leverage AI tools for decision-making and mentor fellow Product Managers to enhance team capabiliti...
4 weeks ago
Senior Product Manager | Applied AI
$135K - $160K *
Champion the vision and strategy for AI-powered products, driving their roadmap and delivery while mentoring peers. Leverage AI tools to enhance decision-making and product lifecycle management, ensur...
4 weeks ago
ERP Transformation Consulting Manager
$160K - $180K *
Lead the charge in strategic ERP advisory engagements, guiding clients through enterprise transformation and technology alignment to drive impactful change and enhance organizational readiness across...
1 week ago
$94K - $118K *
Transform knowledge management by leading a team to enhance content delivery, improve operational efficiency, and leverage AI solutions. Collaborate across functions to create accessible information t...
Yesterday
$125K - $150K *
Join our team to drive major account acquisition by breaking into Fortune 100 enterprises, leveraging cutting-edge networking solutions to transform their digital infrastructure and create lasting cli...
Reposted 1 week ago
Senior Director, Account Management
$140K - $175K *
Accelerate progress at our company by driving growth within existing accounts. Leverage strategic relationships and insights to enhance customer success and maximize product adoption, ensuring long-te...
Today
Senior Technical Program Manager
$115K - $172K *
Shape the future of healthcare by leading complex data ingestion initiatives. Collaborate with cross-functional teams to drive program delivery, manage risks, and ensure operational excellence while t...
5 days ago
Account Executive - Southeast (Enterprise)
$300K - $340K *
Shape the future of cloud data security by driving enterprise sales, managing complex cycles, and building executive relationships to deliver tailored solutions that address client challenges and enha...
1 week ago
Cloud Account Executive, Federal, Slack
$141K - $189K *
Join a dynamic team as a sales expert, driving revenue and engagement with Federal clients through innovative Slack solutions. Collaborate, empower, and exceed sales quotas while ensuring customer sat...
2 weeks ago
Mid-Enterprise Account Executive, East Coast
$200K - $250K *
Empower growth in the cybersecurity sector by driving sales, acquiring new accounts, and fostering strong customer relationships. Leverage your expertise to introduce innovative solutions and exceed s...
Reposted today
$120K - $140K *
Empower your career by driving product marketing success through strategic commercialization, effective messaging, and cross-functional collaboration. Lead initiatives that translate complex data solu...
2 days ago
Senior Channel Development Manager - AHEAD West
$260K - $288K *
Drive strategic partnerships by managing relationships with AHEAD, executing growth strategies, and enhancing pipeline creation and revenue. Collaborate across teams to expand market presence and achi...
1 week ago
$75K - $107K *
Transform customer relationships and revenue strategies for complex Public Sector and Education accounts, ensuring retention, growth, and alignment with procurement dynamics while collaborating with c...
1 week ago
$75K - $107K *
Drive customer success by managing complex Public Sector and Education accounts, ensuring renewals, retention, and growth strategies align with funding cycles and procurement processes. Collaborate wi...
1 week ago
$75K - $107K *
Drive your career with a strategic role managing complex customer relationships in the Public Sector and Education. Lead renewals, retention, and growth strategies while navigating intricate procureme...
1 week ago
$75K - $107K *
Champion customer success by managing complex Public Sector accounts, driving renewals, retention, and growth strategies. Collaborate with cross-functional teams to align customer needs with Zayo's se...
1 week ago
$75K - $107K *
Drive strategic customer relationships and revenue growth for complex Public Sector and Education accounts, managing renewals, retention, and expansion opportunities while navigating intricate procure...
1 week ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.