Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$147K - $221K *

Lead the charge in developing and executing go-to-market strategies for innovative products, driving full-funnel demand generation and inbound pipeline growth through cross-functional collaboration an...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $160K *

Champion growth by driving enterprise sales in the Insurance sector, leveraging AI voice technology. Engage with diverse clients, manage complex sales cycles, and deliver innovative solutions that enh...

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3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$152K - $260K *

Shape the future of strategic partnerships by driving revenue growth and innovation through effective relationship management and cross-functional collaboration with high-impact partners...

Arizona, USRemote

3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$130K - $145K *

Join a dynamic team as you bridge client needs with tailored solutions, leveraging your expertise to drive project success and customer satisfaction through effective communication and collaboration a...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Media

$170K - $195K *

Elevate revenue growth by building strong relationships with law firms and corporations. Drive new business development through consultative sales, leveraging industry insights and collaboration with...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$110K - $130K *

Join a dynamic team as you drive revenue growth in K12 and Higher Ed sectors, leading full-cycle sales and expanding market presence with innovative AI solutions that transform education...

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Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$130K - $170K *

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Santa Clara, CARemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$80K - $100K *

Join a team that's driving revenue growth through data-driven insights and operational excellence. Collaborate with cross-functional leaders to enhance systems, optimize territory planning, and ensure...

New York, NYRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Contribute to the vision and strategy of AI-powered products, managing their lifecycle and delivery. Leverage AI tools for decision-making and mentor fellow Product Managers to enhance team capabiliti...

New York, NYRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Champion the vision and strategy for AI-powered products, driving their roadmap and delivery while mentoring peers. Leverage AI tools to enhance decision-making and product lifecycle management, ensur...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $180K *

Lead the charge in strategic ERP advisory engagements, guiding clients through enterprise transformation and technology alignment to drive impactful change and enhance organizational readiness across...

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1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$94K - $118K *

Transform knowledge management by leading a team to enhance content delivery, improve operational efficiency, and leverage AI solutions. Collaborate across functions to create accessible information t...

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Yesterday

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Join our team to drive major account acquisition by breaking into Fortune 100 enterprises, leveraging cutting-edge networking solutions to transform their digital infrastructure and create lasting cli...

Colorado, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$140K - $175K *

Accelerate progress at our company by driving growth within existing accounts. Leverage strategic relationships and insights to enhance customer success and maximize product adoption, ensuring long-te...

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Today

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $172K *

Shape the future of healthcare by leading complex data ingestion initiatives. Collaborate with cross-functional teams to drive program delivery, manage risks, and ensure operational excellence while t...

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5 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$300K - $340K *

Shape the future of cloud data security by driving enterprise sales, managing complex cycles, and building executive relationships to deliver tailored solutions that address client challenges and enha...

Miami, FLRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$141K - $189K *

Join a dynamic team as a sales expert, driving revenue and engagement with Federal clients through innovative Slack solutions. Collaborate, empower, and exceed sales quotas while ensuring customer sat...

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2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $250K *

Empower growth in the cybersecurity sector by driving sales, acquiring new accounts, and fostering strong customer relationships. Leverage your expertise to introduce innovative solutions and exceed s...

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Reposted today

  •   Less than 5 years exp.  •   Information Technology

$120K - $140K *

Empower your career by driving product marketing success through strategic commercialization, effective messaging, and cross-functional collaboration. Lead initiatives that translate complex data solu...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$260K - $288K *

Drive strategic partnerships by managing relationships with AHEAD, executing growth strategies, and enhancing pipeline creation and revenue. Collaborate across teams to expand market presence and achi...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$75K - $107K *

Transform customer relationships and revenue strategies for complex Public Sector and Education accounts, ensuring retention, growth, and alignment with procurement dynamics while collaborating with c...

California, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $107K *

Drive customer success by managing complex Public Sector and Education accounts, ensuring renewals, retention, and growth strategies align with funding cycles and procurement processes. Collaborate wi...

Texas, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $107K *

Drive your career with a strategic role managing complex customer relationships in the Public Sector and Education. Lead renewals, retention, and growth strategies while navigating intricate procureme...

New York, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $107K *

Champion customer success by managing complex Public Sector accounts, driving renewals, retention, and growth strategies. Collaborate with cross-functional teams to align customer needs with Zayo's se...

New York, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $107K *

Drive strategic customer relationships and revenue growth for complex Public Sector and Education accounts, managing renewals, retention, and expansion opportunities while navigating intricate procure...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.