Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$140K - $205K *

Champion member success by managing relationships across diverse technology foundations. Drive engagement, operational efficiency, and strategic initiatives to maximize member value and satisfaction i...

Myrtle Point, ORRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $250K *

Drive revenue growth by mastering our value proposition, developing strategic sales approaches, and cultivating relationships with customers. Collaborate with internal teams to identify opportunities...

Washington, USRemote

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $250K *

Drive strategic sales initiatives by mastering value propositions, cultivating client relationships, and identifying opportunities to exceed revenue goals. Collaborate with teams to deliver tailored s...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$150K - $180K *

Reimagine client partnerships by managing complex relationships, driving performance, and leading recovery strategies. Collaborate with executives to ensure client success and identify growth opportun...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$250K - $300K *

Execute innovative strategies to acquire and expand client relationships, leveraging expertise in AI/ML solutions. Be a proactive networker, navigating complex sales cycles to foster business growth a...

RemoteRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$123K - $158K *

Unlock your potential by driving enterprise sales growth across the Americas. Collaborate with cross-functional teams to manage the full sales cycle, from prospecting to closing, while building strong...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$80K - $85K *

Grow your career with a dynamic team focused on client success, managing relationships, and delivering tailored solutions. Drive satisfaction and retention while collaborating across departments to en...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $125K *

Take ownership of client relationships by guiding enterprise clients through technical integrations and offering strategic insights. Leverage your expertise in digital marketing to enhance client succ...

United StatesRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Media

$80K - $95K *

Transform project delivery by leading cross-functional teams to ensure timely execution of Public Safety product implementations, enhancing client satisfaction and operational efficiency through exper...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to enhancing client relationships and driving retention. You'll collaborate with financial advisors and internal partners to deliver exceptional service and strategic solu...

Pennsylvania, USRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Elevate client relationships by serving as a dedicated contact for elite advisor plans. Collaborate with sales and operations to ensure exceptional service, retention, and strategic support for financ...

Florida, USRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Empower client relationships by managing elite advisor plans, ensuring exceptional service and retention. Collaborate with sales and operations to deliver consultative support, resolve issues, and dri...

Texas, USRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$108K - $158K *

Unlock potential by managing key accounts in the entertainment lighting sector. Drive sales growth, nurture relationships, and oversee complex projects from design to delivery, ensuring alignment and...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$78K - $126K *

Grow your career with a leading professional services firm, providing expert support in Sage Intacct. Engage with clients, troubleshoot issues, and enhance your technical skills in a collaborative, re...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$151K - $189K *

Lead strategic sales initiatives to drive revenue growth in the Enterprise market. Collaborate cross-functionally to enhance customer engagement and deliver value-driven solutions, while managing comp...

Minnesota, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $140K *

Champion growth by managing complex sales cycles and nurturing enterprise accounts. Collaborate with cross-functional teams to drive customer success and innovate solutions in the financial services s...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $190K *

Elevate your career by guiding clients through ERP and HCM transformations. Leverage your Workday expertise to shape strategic visions, enhance organizational readiness, and drive impactful change acr...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $160K *

Drive program success by coordinating cross-functional teams, managing reporting, and optimizing engagement strategies for a global enterprise account, ensuring alignment with client goals and employe...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$140K - $150K *

Reimagine the services landscape by optimizing the sales and delivery of professional services. In this influential role, collaborate cross-functionally to enhance proposal creation, streamline operat...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$130K - $160K *

Drive operational excellence by leading a global team to deliver high-quality wellbeing programs. Collaborate with stakeholders to ensure effective execution, maintain standards, and enhance participa...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Elevate your career by partnering with Sales to drive customer success, leading technical pre-sales processes, and mentoring peers while ensuring seamless transitions from sale to implementation acros...

San Francisco, CARemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$127K - $183K *

Engage with C-level executives to drive growth by managing strategic enterprise accounts. Utilize your SaaS expertise to navigate complex sales cycles, exceed revenue goals, and foster collaborative r...

Boston, MARemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$127K - $183K *

Shape the future of enterprise sales by driving growth and closing complex deals. Own strategic accounts, build relationships with C-level executives, and leverage your SaaS expertise to exceed revenu...

San Mateo, CARemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $130K *

Manage enterprise-wide MarTech programs, aligning cross-functional teams to drive B2C marketing initiatives. Translate business priorities into actionable plans, ensuring effective collaboration and m...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Join a dynamic team to drive new business in North America by managing the full sales cycle. Collaborate with SDRs and marketing to exceed revenue targets while building lasting customer relationships...

Vancouver, BCRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.