Director, Workforce Management Jobs in New York, NY

Join a dynamic team to define and execute the vision for intelligent workforce engagement, leveraging AI in both Quality Management and Workforce Management to transform contact center operations and...

Drive strategic growth through full-cycle enterprise sales of AI-powered identity and fraud solutions. Lead high-impact initiatives targeting innovative workforce management companies while navigating...

Champion impactful product strategies by managing integrations, onboarding, and analytics, while enhancing software for seamless customer experience and deepening data insights to drive business growt...

Reimagine the future of workforce security by leading our strategy, product direction, and market engagement. Drive growth, influence cross-functional execution, and develop a high-impact portfolio th...

Transform operations as you analyze support performance, manage capacity models, and implement data-driven strategies to enhance vendor relationships and improve customer experience in a dynamic, hand...

Inspire and lead consulting engagements, developing tailored human capital solutions for Financial Services clients, driving team performance, and enhancing client relationships while fostering growth...

Accelerate operational excellence by architecting labor systems that optimize performance across production environments. Lead labor modeling and workforce planning initiatives that drive efficiency a...

Strategize human resource operations and initiatives to align with organizational goals, enhance employee engagement, and drive operational efficiency. Collaborate with leadership to foster a culture...

Champion project success by leading complex initiatives within a dynamic team. Drive operational excellence, optimize resources, and ensure timely delivery across multi-channel programs in a collabora...

Elevate project management efforts by leading cross-functional teams, ensuring successful execution of complex programs in the healthcare and animal health sectors, while managing resources, budgets...

Drive product excellence by leading a dynamic team focused on enhancing workforce management solutions. Collaborate cross-functionally to elevate customer engagement and ensure market competitiveness...

Lead impactful projects in contact center operations, ensuring timely execution and optimizing performance while coordinating cross-functional teams to enhance employee and customer experience...

Lead the development and management of workforce planning processes to optimize resource allocation and capacity while enhancing productivity and client satisfaction across various teams and projects...

Strategize the product vision and roadmap for Workforce Transitions, ensuring connected experiences across employee journeys. Lead a team of Product Managers to drive value realization and align with...

Lead the charge in developing innovative HR products and solutions that enhance employee experience and operational efficiency, working closely with HR and technology teams to deliver high-impact resu...

Champion strategic resourcing by analyzing data and leading staffing initiatives. Drive operational efficiency, manage complex workforce demands, and enhance financial performance while fostering grow...

Unlock your potential by joining our team to drive workforce strategies and enhance operational performance, ensuring exceptional patient experiences while supporting scalable growth across various fu...

Join us to drive impactful change through innovative AI solutions, collaborating with teams to implement strategies that enhance learning and knowledge access. Your expertise will be vital in managing...

Champion transformative customer engagements by driving successful software implementations, aligning solutions to strategic goals, and enabling impactful adoption across enterprise accounts...

Champion strategic customer success by driving enterprise client relationships and innovative CX transformation initiatives. Leverage technology and human expertise to optimize service delivery for me...

Lead the charge in transforming enterprise PMO initiatives by aligning strategic objectives with execution. Drive over 10 global programs, cultivating collaboration across functions to achieve operati...

Drive the strategic evolution of our Workday HCM platform while leading a dedicated team to enhance functionality, integrations, and support. Your leadership will ensure alignment with business needs...

Accelerate leadership development within Tech & Ops, fostering a future-ready workforce through strategic learning experiences, employee engagement initiatives, and innovative talent management practi...

Unlock potential by leading the Technical Support function's strategic vision, innovating processes, and driving AI transformation to enhance service delivery and customer satisfaction while achieving...

Shape the future of data-driven marketing by leading strategic program management initiatives. Collaborate across teams to enhance media investment strategies and drive client success while navigating...