Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$137K - $209K *

Join a team that's shaping the future of product demand strategy. Drive pipeline and revenue for innovative products through strategic leadership and agile marketing initiatives. Collaborate closely w...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$100K - $120K *

Contribute to impactful projects by evaluating business processes, analyzing data, and implementing solutions. Collaborate with cross-functional teams to ensure project success and drive continuous im...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Transform the future of revenue accounting by leading the integration of consumer revenue streams into a unified, automated process. Drive accuracy and efficiency while building a high-performing team...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Join a team that's committed to delivering top-notch quality in telecom, cable, and data-center installations. As a remote Quality Specialist, you'll enhance standards through field audits and collabo...

RemoteRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$115K - $140K *

Lead and develop a high-performing team of Customer Success Managers, driving measurable value across a diverse customer portfolio while ensuring operational excellence and retention strategies are ef...

CanadaRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$157K - $283K *

Lead the charge in driving business growth by developing strategic partnerships and innovative solutions for federal clients, while collaborating with cross-functional teams to deliver exceptional res...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Real Estate & Construction

$74K - $123K *

Unlock potential by leading proactive threat detection and response efforts. Collaborate with a skilled team to investigate cyber threats, mentor junior analysts, and enhance security operations, ensu...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$83K - $140K *

Join a dynamic team to drive insurance product design and implementation. Collaborate cross-functionally to manage projects, ensuring alignment with strategic goals while facilitating effective busine...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$170K - $235K *

Drive the design and implementation of backend services to enhance customer experiences across NodeZero’s licensing, provisioning, and admin systems. Lead efforts to ensure accuracy, scalability, and...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive the design and enhancement of corporate security infrastructure, improving automation and maintaining strong security posture in a cloud environment. Collaborate with teams to implement controls...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Transform clinical trial projects by managing setups and amendments, ensuring client requirements are met through effective coordination and documentation. Engage with internal teams and clients to en...

Johnson City, TNRemote

Yesterday

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$120K - $160K *

Accelerate impact by managing a 70+ event calendar in North America, blending strategic creativity with execution to boost market presence and revenue outcomes. Drive successful partnerships and innov...

CanadaRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $165K *

Lead the charge in advancing marketing capabilities by translating business strategies into impactful product outcomes. Drive innovation across multiple channels, enhancing customer engagement and del...

Somerville, MARemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $145K *

Lead the charge in product strategy and execution for Driver and Rider applications, ensuring a seamless user experience across mobile and web platforms while collaborating closely with engineering an...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$168K - $200K *

Champion client relationships and lead diverse teams in life sciences, driving project success through strategic planning and scheduling expertise. Empower your career with mentorship and a focus on q...

Portland, ORRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$185K - $275K *

Join a team that's driving revenue growth through strategic marketing initiatives. You'll lead regional marketing efforts, develop account-based strategies, and collaborate with sales to optimize pipe...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$99K - $166K *

Elevate marketing impact by leading multi-channel campaigns in healthcare. Drive strategic initiatives, ensure brand consistency, and collaborate cross-functionally to maximize engagement and measurab...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Take ownership of transformative initiatives in higher education, serving as a trusted expert and strategic advisor. Drive top-of-funnel growth, enhance institutional partnerships, and elevate academi...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Pioneer measurable business value with a strong consulting leader. Oversee a team driving customer transformation and solution adoption in CX landscape using AI and Analytics. Collaborate across funct...

United StatesRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$115K - $149K *

Advance your career by leading the strategy for agricultural data products that drive impactful data solutions and customer value across multiple teams and technologies in a dynamic, innovative enviro...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$114K - $152K *

Join a team that's redefining brand identity through innovative design. Lead high-impact creative projects, collaborate with cross-functional teams, and elevate visual storytelling in a dynamic enviro...

Massachusetts, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $184K *

Join a team that's defining market strategies and elevating procurement narratives. You will lead product marketing efforts, guide a team, and leverage data-driven insights to drive impactful messagin...

CanadaRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Deliver impactful project management solutions by leading the adoption and rollout of a new PPM tool. Collaborate with teams to enhance processes, provide training, and support decentralized PMOs acro...

Dauphin, PARemote

Today

  •   5 - 7 years exp.  •   Information Technology

$170K - $210K *

Lead mechanical design initiatives for construction projects, focusing on data centers. Collaborate with clients and teams to ensure high-quality delivery, manage project phases, and innovate solution...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$93K - $166K *

Transform the future by leading complex projects that drive innovation and efficiency. Collaborate with cross-functional teams to deliver business value while managing scope, schedule, and resources i...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.