Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
$125K - $175K *
Elevate project outcomes by leading diverse teams, ensuring safety, and driving effective communication. Leverage your expertise in construction management to enhance processes and foster strong clien...
2 weeks ago
Project Manager, OSP Construction & Engineering
$77K - $126K *
Take ownership of managing construction projects, ensuring timely, on-budget delivery while collaborating with vendors and adhering to guidelines. Drive process improvements and maintain comprehensive...
Yesterday
$110K - $150K *
Pioneer the implementation and evolution of Microsoft Dynamics 365 Project Operations and Customer Experience modules, serving as a key technical resource while collaborating with stakeholders to enha...
1 week ago
$90K - $110K *
Drive the creation of engaging technical content in cybersecurity and identity security. Collaborate with cross-functional teams to translate complex concepts into clear messaging, ensuring accuracy a...
2 weeks ago
Director, Sales - Industrial & Power Infrastructure
$153K - $175K *
Drive growth and customer engagement as a senior sales leader in our advanced technology sales unit. Build strong relationships, leverage insights, and lead strategic initiatives in the Industrial and...
3 weeks ago
$80K - $95K *
Join a team that's dedicated to enhancing automation solutions through troubleshooting, programming, and customer collaboration. Leverage your skills to improve machinery performance and ensure seamle...
Reposted 3 weeks ago
$162K - $243K *
Shape the future of clinical research by leading cross-functional teams to optimize project delivery, ensuring quality and compliance while managing resources and budgets effectively across global cli...
Today
Director Regional Sales, Central 1 (United States (Remote), US)
$124K - $194K *
Pioneer a regional sales strategy by leading a dynamic team focused on delivering innovative solutions to utilities. Drive revenue growth, enhance customer relationships, and build leadership capabili...
2 weeks ago
$176K - $293K *
Develop and implement strategic account plans to drive sales growth and build relationships with key decision-makers in healthcare. Collaborate with cross-functional teams to achieve business goals an...
2 weeks ago
$110K - $130K *
Accelerate progress at a fast-paced sales environment by managing your own SMB pipeline, driving digital marketing solutions through consultative selling while achieving ambitious sales goals with min...
1 month ago
$131K - $205K *
Shape the future of electric power projects by providing expert development support, technical evaluations, and engineering design reviews. Collaborate with clients to optimize project outcomes while...
1 week ago
Product Marketing Manager - GSI
$150K - $180K *
Drive impactful go-to-market strategies for Global Systems Integrators. Leverage your product marketing expertise to create valuable enablement resources that empower partners and enhance Cyera's data...
Reposted 2 weeks ago
Director, Business Systems & Solution Architecture (D365 F&O)
$155K - $170K *
Lead the charge in shaping enterprise business solutions through hands-on architecture and delivery in Microsoft Dynamics 365 Finance & Operations, focusing on integration, process optimization, and o...
Reposted 6 days ago
Dir. Sales, DtC & Amazon (Americas)
$137K - $196K *
Lead the charge in driving profitable growth for DTC and Amazon sales across the Americas. Oversee a dynamic team, enhance customer experience, and execute strategic digital commerce initiatives to ac...
2 weeks ago
$105K - $128K *
Empower your career by supporting a vital contact center platform. Collaborate with cross-functional teams to optimize integrations and enhance customer experiences across voice, SMS, and email channe...
1 week ago
$150K - $170K *
Partner with us to drive growth and strengthen relationships with key strategic accounts. Leverage your expertise in enterprise sales to identify opportunities, ensure renewals, and deliver measurable...
2 weeks ago
$80K - $95K *
Join a dynamic team as you build and manage impactful email campaigns, ensuring quality and performance for top brands. Collaborate with experts, troubleshoot rendering issues, and document processes...
2 weeks ago
$80K - $95K *
Elevate your career as a Document Control Supervisor, overseeing site access agreements and collaborating with environmental consulting teams. Utilize your expertise to resolve access needs, manage do...
1 week ago
$80K - $95K *
Champion effective document control by overseeing site access agreements, resolving access issues, and coordinating with environmental consulting teams. Lead a team while ensuring compliance and effic...
1 week ago
$175K - $270K *
Oversee the strategy and development of data products, driving market execution and collaboration across teams to enhance audience targeting and measurement capabilities for agencies and brands...
3 weeks ago
Digital Technology Product Owner, Medical Affairs
$156K - $214K *
Transform the digital landscape for Medical Affairs by owning product vision, prioritizing backlogs, and ensuring compliance. Collaborate with experts to deliver insights and enhance engagement throug...
3 weeks ago
Strategic Implementation Consultant
$100K - $153K *
Lead the successful deployment of IoT solutions for enterprise customers, ensuring they maximize the value of our technology throughout their lifecycle while collaborating with cross-functional teams...
Reposted 3 weeks ago
Account Executive - United States
$175K - $225K *
Champion strategic enterprise sales by engaging C-suite executives and solving complex challenges through our Cloud Directory Platform. Leverage 7+ years of B2B sales experience to drive new logo acqu...
1 month ago
$195K - $225K *
Join a team that drives B2B marketing excellence, shaping global strategies, optimizing brand equity, and enhancing revenue growth across tech solutions. Seek a visionary leader to elevate our marketi...
Reposted 4 weeks ago
Director, Regional Account Directors (Remote)
$167K - $250K *
Unlock the potential of patient access by leading a high-impact team focused on payer strategy, customer engagement, and commercial success while driving measurable outcomes to transform diabetes care...
4 weeks ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.