Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$120K - $145K *

Join us in overseeing end-to-end clinical supply management for global studies, focusing on demand planning, global distribution, and cross-functional leadership to ensure compliant and cost-effective...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$157K - $184K *

Empower secure software delivery by designing and maintaining robust CI/CD pipelines, enhancing cloud-native product security, and implementing best practices in software supply chain security. Collab...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $280K *

Engage with us to lead complex software initiatives, driving technical excellence and mentoring teams. You'll shape architecture, tackle challenges, and deliver high-performance solutions that support...

Florida, USRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$79K - $102K *

Champion customer success by guiding Mid-Market clients through the deployment and adoption of IoT solutions, ensuring they maximize value from our technology while building strong relationships acros...

RemoteRemote

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Engage in high-stakes editorial projects, providing expert editing and mentorship. Collaborate with cross-functional teams to ensure quality in medical and pharmaceutical communications while managing...

Chicago, ILRemote

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Shape the future of financial strategy by leading scalable systems, guiding profitability, and empowering teams to achieve sustainable growth. Drive initiatives that maximize efficiency, accuracy, and...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$160K - $297K *

Empower your career by leading innovative marketing strategies that drive growth and enhance brand visibility. Collaborate with cross-functional teams to optimize campaigns and achieve revenue goals i...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$125K - $172K *

Shape the future of digital experiences by leading creative direction for marketing campaigns and branding initiatives. Collaborate across teams to deliver innovative, high-quality assets that resonat...

CanadaRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$114K - $205K *

Create innovative marketing campaigns by leading a dynamic team of designers. Drive the creative vision across multiple platforms, ensuring high-quality visuals that align with brand strategy and maxi...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$133K - $235K *

Drive your career with impactful cross-functional programs, leading initiatives from planning to launch. Collaborate with diverse teams to navigate complexity, ensuring successful delivery and continu...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$160K - $235K *

Help us drive innovation in electrical engineering for data center projects, leading complex design, mentoring teams, and ensuring compliance with industry standards. Collaborate across functions to o...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$71K - $96K *

Optimize technical documentation processes for the Solid Rocket Motor program, ensuring accuracy and compliance. Collaborate with engineering teams to gather data, maintain product information, and pr...

Huntsville, ALRemote

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$150K - $180K *

Lead the charge in global expansion strategy for an innovative English language assessment solution. Drive international partnerships, attract investors, and expand market presence across established...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Analyze and improve sales operations by collaborating with leadership to enhance forecasting, pipeline management, and overall performance. Establish scalable processes, transforming data into actiona...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in driving partner-sourced revenue growth and market expansion through strategic alliances in Data, AI, and Cloud. Collaborate with top technology partners to convert relationships int...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $180K *

Advance sales growth by leading a dynamic team, implementing strategic plans, and enhancing client relationships in a fast-paced environment. Drive performance through coaching and collaboration with...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$115K - $130K *

Unlock your potential by providing expert SAP EWM support, resolving complex issues, and enhancing system performance. Collaborate with teams, mentor junior consultants, and drive improvements to ensu...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $200K *

Collaborate with cross-functional teams to define and enhance endpoint management and security products, ensuring they meet customer needs and market standards. Drive product vision, roadmap, and exec...

Texas, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$175K *

Optimize revenue cycle management by leading a dynamic team to enhance processes, drive automation, and ensure compliance in a fast-paced telehealth environment. Collaborate with cross-functional team...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $221K *

Join a team that's dedicated to driving digital transformation for major accounts. As a Technical Account Manager, you'll leverage your technical expertise to engage clients, understand their needs, a...

Chicago, ILRemote

3 days ago

  •   Less than 5 years exp.  •   Business Services

$125K - $150K *

Shape the future of healthcare technology by leading product management efforts, driving strategy, and delivering innovative data insights solutions. Collaborate with cross-functional teams to enhance...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$127K - $243K *

Join a team that's tackling complex financial challenges through strategic forecasting and planning. Lead a finance team, advise senior management, and implement effective solutions while ensuring com...

San Antonio, TXRemote

1 month ago

  •   5 - 7 years exp.  •   Finance & Insurance

$115K - $150K *

Lead the charge in optimizing and securing Microsoft 365 & Unified Communications platforms. Collaborate with cross-functional teams to deliver innovative solutions that enhance organizational communi...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$171K - $243K *

Join us to lead strategic customer development in North America, driving revenue growth and market expansion. Oversee a high-performing sales team, foster key customer relationships, and collaborate c...

Rockville, MDRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $164K *

Lead our cybersecurity and governance initiatives, enhancing security operations and risk management while driving compliance with CMMC 2.0 and ISO/IEC 27001 standards. Collaborate across teams to imp...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.