Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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1
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$110K - $130K *

Drive construction excellence by supervising site operations, ensuring safety, quality, and adherence to budget and schedule while leading teams and collaborating with subcontractors on complex projec...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$101K - $126K *

Join a dynamic team to lead complex projects, ensuring timely delivery and alignment with strategic goals. Collaborate across departments, manage risks, and mentor others while leveraging best practic...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$250K - $275K *

Grow your career with us by expanding our channel partner network. You'll develop strategic plans, manage relationships, and drive sales to achieve revenue targets in a dynamic environment focused on...

Chicago, ILRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$83K - $125K *

Drive the operational health of mission-critical Appian environments, ensuring reliability and performance. Collaborate with cross-functional teams to manage configurations, deployments, and incident...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$162K - $290K *

Contribute to building cutting-edge software systems that harness AI to solve real-world operational challenges. Drive technical strategy, collaborate across teams, and develop full-stack solutions in...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Shape enterprise sales strategies and drive revenue growth through complex deals. Engage with executive stakeholders to position as the top AI partner in cybersecurity, accelerating market penetration...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$168K - $285K *

Drive strategic partnerships by shaping and executing initiatives that align with AI and business priorities. Collaborate across teams to develop relationships and deliver measurable outcomes that enh...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Champion growth by driving sales strategies for pharmaceutical clients. Leverage your expertise to build relationships, develop tailored marketing solutions, and collaborate with teams to deliver exce...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Pioneer innovative creative strategies while harnessing data-driven insights. Lead a dedicated team to enhance brand performance across multiple channels, shaping impactful health narratives that reso...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in managing technology integration projects within Brokerage and Wealth Management, ensuring seamless delivery and stakeholder communication while navigating risks and dependencies acr...

Charlotte, NCRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$82K - $131K *

Elevate customer engagement by driving successful project delivery, fostering collaboration across teams, and ensuring satisfaction through proactive communication and effective management of complex...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$144K - $288K *

Engage in a pivotal leadership role overseeing core network infrastructure operations. Drive stability, performance, and security across WAN and LAN environments while mentoring a skilled team and man...

CanadaRemote

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$124K - $198K *

Empower enterprise customers through tailored security insights and proactive support. Collaborate with teams to enhance application security, provide mentorship, and maintain strong relationships, en...

Boston, MARemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $165K *

Drive strategic partnerships and technical solutions for revenue growth, collaborating with sales teams to secure complex integrations and enhance client experiences across mid-market and enterprise s...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $155K *

Join a team that's dedicated to enhancing customer success by leading a high-performing group of CSMs. Drive measurable value across a diverse portfolio, ensuring operational excellence and fostering...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $175K *

Lead and optimize project management efforts, ensuring safety and efficiency while fostering strong relationships with clients and teams. Drive strategic improvements and mentor diverse teams to achie...

New York, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $175K *

Elevate project outcomes by leading diverse teams, ensuring safety, and driving effective communication. Leverage your expertise in construction management to enhance processes and foster strong clien...

Dallas, TXRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$77K - $126K *

Take ownership of managing construction projects, ensuring timely, on-budget delivery while collaborating with vendors and adhering to guidelines. Drive process improvements and maintain comprehensive...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $150K *

Pioneer the implementation and evolution of Microsoft Dynamics 365 Project Operations and Customer Experience modules, serving as a key technical resource while collaborating with stakeholders to enha...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $110K *

Drive the creation of engaging technical content in cybersecurity and identity security. Collaborate with cross-functional teams to translate complex concepts into clear messaging, ensuring accuracy a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to enhancing automation solutions through troubleshooting, programming, and customer collaboration. Leverage your skills to improve machinery performance and ensure seamle...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$162K - $243K *

Shape the future of clinical research by leading cross-functional teams to optimize project delivery, ensuring quality and compliance while managing resources and budgets effectively across global cli...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$124K - $194K *

Pioneer a regional sales strategy by leading a dynamic team focused on delivering innovative solutions to utilities. Drive revenue growth, enhance customer relationships, and build leadership capabili...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$176K - $293K *

Develop and implement strategic account plans to drive sales growth and build relationships with key decision-makers in healthcare. Collaborate with cross-functional teams to achieve business goals an...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$131K - $205K *

Shape the future of electric power projects by providing expert development support, technical evaluations, and engineering design reviews. Collaborate with clients to optimize project outcomes while...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.