Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$115K - $165K *

Tackle challenges by ensuring operational excellence through strategic planning, effective resource management, and continuous improvement, while leading a team to meet commitments in a dynamic startu...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Champion growth by leading sales strategies and building a high-impact team. Drive revenue through direct engagement with healthcare providers, transforming relationships into sustainable programs whi...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$157K - $238K *

Empower our security initiatives as you develop and enhance threat detection systems, streamline data pipelines, and leverage AI for more effective monitoring and response, ensuring safety for our cus...

Dallas, TXRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$157K - $238K *

Pioneer innovative threat detection engineering solutions that protect our infrastructure. Collaborate across teams to enhance our detection platform through advanced telemetry, improve pipeline relia...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $130K *

Drive program delivery across multiple products, ensuring timely outcomes by managing risks, dependencies, and stakeholder priorities. Collaborate cross-functionally to maintain accurate project data...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$245K - $286K *

Elevate clinical quality assurance through strategic leadership and oversight of global trials, ensuring compliance with GCP regulations. Drive quality culture and inspection readiness while mentoring...

United StatesRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$66K - $138K *

Join a dynamic team to lead enterprise software implementations, guiding clients from discovery to deployment. Leverage your consulting expertise and technical skills to drive project success and enha...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$130K - $160K *

Unlock the potential of global quoting processes by owning the end-to-end CPQ workflow. Drive innovation and efficiency through Salesforce integrations, leading implementation projects while enhancing...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Empower your career by leading and scaling a multidisciplinary engineering team in full-stack and data engineering. Drive impact through collaboration and technical excellence, ensuring quality and in...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $200K *

Lead the charge in delivering complex federal digital services programs, ensuring strategic direction, operational excellence, and strong customer relationships across multidisciplinary teams while ma...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $140K *

Join a team that's driving sales and expanding market reach through exceptional account management and prospecting in the public sector. Leverage your telecommunication expertise to achieve revenue ta...

North Carolina, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$157K - $238K *

Join a dynamic team to leverage AI in enhancing application security. You'll assess vulnerabilities, implement fixes, and shape AI security strategies, driving innovation in a fast-paced environment w...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$148K - $175K *

Unlock your potential as a Director, leveraging insights and expertise to guide clients in navigating complex SaaS negotiations and market trends, while driving impactful strategies that enhance busin...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Drive revenue growth and strategic partnerships in biometrics services, focusing on client relationships and market strategy. Collaborate with teams to deliver innovative solutions and position the or...

Mansfield, MARemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $200K *

Elevate our Endpoint Management capabilities by driving product vision, collaborating with teams, and delivering high-impact features that enhance usability and efficiency for IT professionals across...

Texas, USRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$221K - $387K *

Lead the charge in adapting global AI product strategies to local markets, ensuring commercial success through tailored solutions, effective sales enablement, and customer engagement. Drive innovation...

Santa Clara, CARemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Drive strategic planning and execution for substation operations, ensuring safety, quality, and financial objectives are met. Lead high-performing teams and manage subcontractor relationships across l...

Florida, USRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$246K - $332K *

Lead a dynamic team in shaping clinical development strategies for rare kidney diseases. Collaborate across functions to drive innovative trials, ensuring patient-centered approaches and operational f...

San Diego, CARemote

2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Lead a dynamic team focused on Advanced Commercial Services, ensuring excellence in service delivery, operational performance, and customer satisfaction across unified communications, managed services...

Phoenix, AZRemote

4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$172K - $290K *

Lead the charge in product marketing strategy for data and AI products, shaping market positioning and go-to-market narratives while managing a high-performing team to drive impactful product launches...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$173K - $216K *

Drive operational excellence by leading a diverse team focused on enhancing system reliability and availability through effective processes, project support, and proactive risk mitigation...

California, USRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$99K - $172K *

Join a team that's driving payroll excellence across multiple countries. Lead a dedicated payroll team, ensuring compliance and accuracy for 1,000+ employees while collaborating with various departmen...

Minneapolis, MNRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$67K - $101K *

Innovate your sales career by driving revenue growth and building lasting customer relationships. Own your territory, manage the full sales cycle, and collaborate with teams to accelerate deals and en...

United StatesRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $100K *

Transform product initiatives by driving the Product Development Lifecycle, ensuring clarity and momentum across functions while empowering teams to focus on their expertise and decisions...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$61K - $105K *

Support critical applications by monitoring performance, troubleshooting issues, and collaborating with teams to ensure stability and reliability. Drive operational excellence through effective incide...

RemoteRemote

Reposted today

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.