Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$73K - $100K *

Accelerate progress at the intersection of technology and customer experience, guiding clients through successful implementation and adoption of technical solutions while equipping internal teams for...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Media

$155K - $170K *

Lead complex research initiatives by transforming business questions into actionable insights. Collaborate with clients to design robust studies, ensuring methodological integrity and advancing resear...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$135K - $160K *

Shape the future of customer deployments by collaborating with technical teams to solve complex infrastructure challenges, drive product improvements, and ensure operational success in large-scale env...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$195K - $325K *

Drive a culture of cyber risk accountability by leading Technology Risk & Compliance initiatives across Global Supply Chain and Operational Technology, ensuring alignment with business needs and regul...

Philadelphia, PARemote

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead the charge in driving technology sales by developing strategic territory plans, engaging executive decision-makers, and leveraging industry relationships to deliver innovative solutions and accel...

Tempe, AZRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in enhancing user onboarding and product adoption through deep analysis of customer journeys and designing impactful experiences that drive growth in a B2B SaaS environment...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $155K *

Lead the charge in developing Fleetio's connected-vehicle data strategy and product line from the ground up. Drive innovative data solutions, partnerships, and user experiences that enhance fleet oper...

RemoteRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in expanding market presence for antibody discovery solutions in Western North America. Drive strategic partnerships and revenue growth while ensuring exceptional client relations and...

San Francisco, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Champion regional growth and training excellence by leading a team of instructors, driving customer engagement, and optimizing training operations to enhance performance and satisfaction across divers...

Atlanta, GARemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$105K - $150K *

The Senior Consultant, NetSuite is responsible for leading full-cycle NetSuite implementation projects, from discovery to deployment, while ensuring excellent customer service. This role involves coll...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$170K - $230K *

Lead the creative vision for a diverse portfolio in the pharmaceutical sector. Guide multidisciplinary teams, foster client relationships, and ensure strategic, effective creative work in a highly reg...

Chicago, ILRemote

2 weeks ago

  •   15+ years exp.  •   Pharmaceuticals & Biotech

$203K - $280K *

Empower your career by leading U.S. trade and distribution strategies in oncology and rare diseases. Drive operational excellence and partner with cross-functional teams to ensure product availability...

Waltham, MARemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$175K - $190K *

Champion analyst relations by managing strategic engagements and amplifying company narratives. Collaborate cross-functionally to enhance market perception and drive executive influence, ensuring alig...

United StatesRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$135K - $155K *

Champion product marketing by owning positioning, messaging, and go-to-market strategies. Collaborate across teams to drive product launches, enhance sales readiness, and build a high-performing marke...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Drive engineering excellence by leading a multidisciplinary team to design, develop, and scale integrated hardware and software systems, ensuring reliability, quality, and operational effectiveness in...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Lead a dynamic team in multi-site manufacturing, driving strategic CRMHE initiatives, ensuring compliance, and enhancing operational excellence across diverse facilities. Foster collaboration and deve...

Scottsdale, AZRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Help us drive growth in the advanced ceramics market by building relationships, providing technical support, and delivering innovative solutions to customers across North America and Europe...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$142K - $178K *

Shape the future of technology storytelling by crafting compelling narratives that highlight innovation and AI. Collaborate with leaders to elevate Mercury's brand through integrated communications, e...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Drive the management of fiber optic network performance, overseeing project budgets, supervising teams, and liaising with governmental bodies to ensure adherence to standards and effective network mai...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Transportation

$120K - $140K *

Join a team that's passionate about education! Lead B2B marketing strategies, develop compelling content, and drive product positioning to enhance the Encourage program for educators and students. Col...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$157K - $283K *

Lead the charge in delivering large-scale infrastructure projects, managing client relationships, overseeing construction management efforts, and ensuring program success through strategic planning an...

RemoteRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$173K - $288K *

Empower growth and relationships in a strategic role focused on managing key accounts. Drive customer satisfaction and revenue retention through strategic collaboration and consultative selling within...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Deliver impactful commercial proposals by integrating technical insights, pricing models, and client requirements. Collaborate across teams to ensure precision and clarity in complex project pursuits...

Dallas, TXRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Take ownership of complex proposal development, integrating technical and commercial insights to create compelling client-facing documents. Collaborate across teams to ensure precision and clarity in...

Akron, OHRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Transform client relationships by serving as the primary IT liaison, ensuring effective communication, project management, and successful technology solutions delivery. Collaborate with cross-function...

Louisville, KYRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.