Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$88K - $140K *

Drive the development of predictive analytics models to enhance digital assessment operations, collaborating across teams to optimize decision-making and reduce costs while supporting strategic goals...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Join a dynamic team to lead the development of innovative Microsoft-based platforms, driving modernization and AI integration while ensuring robust, scalable, and secure solutions in a highly regulate...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$161K - $210K *

Elevate workforce management by leading recruitment, onboarding, and performance strategies. Drive clinician readiness and productivity while ensuring quality care through data-driven decision-making...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Accelerate progress at a pioneering company by spearheading sales efforts, managing pipelines, and forging strong client relationships to drive adoption of innovative solutions in the construction ind...

RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Accelerate channel growth by leading a high-performing team of Channel Managers, establishing strategic partnerships, and driving execution across the ecosystem to enhance overall performance and deve...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$119K - $215K *

Drive your career by leading cross-functional teams to execute complex technical programs. Leverage your expertise in program management and communication to align engineering efforts with strategic g...

Cambridge, MARemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by driving technical sales engagement in power conversion and energy storage markets. Collaborate with diverse teams to align customer needs with innovative solutions, ensuring commer...

Mesa, AZRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$105K - $160K *

Take ownership of B2B integrations as a key technical leader, collaborating across teams to deliver effective solutions that drive customer success and evolve with innovative IoT technology. Expect a...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Partner with us to build a scalable sales operations framework across the Americas, enhancing forecast accuracy and pipeline management while fostering strong relationships with field leadership and d...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$206K - $242K *

Transform external attack capabilities by developing scalable workflows and automating reconnaissance processes. Drive innovation in offensive security, mentor teammates, and contribute to a high-impa...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $170K *

Shape the success of enterprise health systems by leading full implementations. Collaborate cross-functionally to manage project lifecycles, mitigate risks, and ensure smooth transitions to customer s...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$115K - $145K *

Engineer innovative systems and processes to enhance product delivery, ensuring cross-functional teams operate efficiently and effectively. Drive execution, manage stakeholder alignment, and facilitat...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$210K - $260K *

Unlock potential by leading the strategic direction of Workday AMS, overseeing client delivery, service quality, and operational excellence while driving growth and team development across diverse sec...

Chicago, ILRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Oversee all aspects of product launches, from message development to strategic execution, ensuring market readiness and customer engagement while fostering collaboration across marketing and product t...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$160K - $175K *

Elevate your career by leading data, analytics, and AI initiatives that drive strategic decision-making and operational excellence. Shape the future of our data ecosystem while collaborating with seni...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Lead the charge in transforming employee onboarding processes through Workday, managing the entire project lifecycle from design to implementation. Collaborate with cross-functional teams to ensure al...

Boston, MARemote

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$100K - $135K *

Transform healthcare by developing cloud-native solutions that enhance radiology workflows. As a Senior Software Developer, you'll lead full-stack projects on AWS, ensuring quality and security while...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$186K - $302K *

Join a dynamic team to lead product strategy and execution in Endpoint Detection and Response, fostering collaboration across teams to achieve operational success and deliver cutting-edge cybersecurit...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$98K - $164K *

Champion client success by leading post-sale implementations and ensuring ongoing account performance. Collaborate with cross-functional teams to translate client needs into actionable insights, drivi...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $175K *

Grow expertise in Operational Technology security, leading critical engagements across industrial systems. Collaborate on advanced methodologies while mentoring others and contributing to pivotal rese...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Drive energy management initiatives across multiple manufacturing sites, optimizing procurement, reducing consumption, and evaluating alternative energy solutions. Collaborate with teams to enhance su...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $400K *

Engineer cutting-edge media and broadcast systems by transforming complex client needs into scalable solutions. Oversee architecture and integration while collaborating with teams, ensuring seamless p...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Media

$150K - $190K *

Accelerate customer growth by managing relationships with key accounts and driving revenue expansion. Become an expert on our products to ensure customer success, guiding them through technical use an...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $160K *

Engineer AI-driven integrations and enhance platform capabilities while independently managing client engagements from discovery to certification. Collaborate with sales, design solutions, and ensure...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Join a team that's dedicated to optimizing healthcare delivery through strategic leadership in Utilization Management. Drive excellence in clinical care and operational outcomes while ensuring complia...

Englewood, CORemote

1 week ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.