Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
$162K - $290K *
Drive the development of cutting-edge AI-driven safety solutions, leading firmware and full-stack initiatives. Collaborate across teams to shape technology strategy and deliver impactful products that...
2 weeks ago
Member of Technical Staff - Security
$150K - $180K *
Join a dynamic team to develop security scanning tools that safeguard enterprise AI applications. Take ownership of detection products and enhance security protocols while collaborating with top engin...
4 weeks ago
Director of Product Management, Agentic Software Delivery
$203K - $345K *
Champion the vision for Agentic Software Delivery, spearheading strategic innovation across CI, CD, and observability to enhance software delivery automation and customer experience while driving reve...
Reposted 2 weeks ago
$120K - $145K *
Transform cloud infrastructure for higher education products by designing, building, and operating AWS and Azure environments. Collaborate with teams to enhance reliability, automate processes, and me...
3 weeks ago
Director of Product Management
$150K - $180K *
Lead the charge in steering product management excellence, elevating team performance, and driving enterprise strategy to enhance product quality and market success through collaborative stakeholder e...
Reposted 2 weeks ago
$128K - $178K *
Lead the charge in shaping the future of destination marketing through data-driven insights and innovative product strategies. Collaborate with cross-functional teams to enhance customer experiences a...
2 weeks ago
Senior Support Solutions Specialist
$85K - $95K *
Join as a critical team member to manage and enhance productivity platforms, ensuring stability, security, and user satisfaction. Collaborate across teams to drive operational maturity and navigate co...
3 weeks ago
Director, Sales Strategy & Value
$150K - $180K *
Unlock potential by driving sales strategy and value analysis, partnering with cross-functional teams to enhance proposals, pricing, and contracts. Lead market research and client engagement to optimi...
1 week ago
$72K - $93K *
Collaborate with a dynamic team to deliver exceptional on-site technical support, leveraging your expertise to diagnose and resolve customer issues while enhancing their experience with our services...
2 days ago
$76K - $96K *
Contribute to exceptional customer experiences by delivering on-site technical support, diagnosing issues, and collaborating with teams to resolve hardware and software challenges effectively in a dyn...
2 days ago
$125K - $150K *
Transform customer relationships by leading strategic account management, driving collaboration across teams, and delivering innovative solutions that enhance grid reliability and operational performa...
2 weeks ago
$165K - $205K *
Drive the future of food access and benefits by leading product strategy and execution. Own the roadmap for innovative services that enhance member experiences and streamline operations across diverse...
2 weeks ago
Sr. Director, Media Commerce Sales & Growth | US: Remote
$200K - $250K *
Advance your career by driving revenue growth and strategic client relationships in a consultative sales role. Leverage your expertise to connect client needs with innovative solutions, ensuring a coo...
2 weeks ago
$160K - $200K *
Join a team that's driving marketing transformation by leveraging Adobe's ecosystem. Lead consultative engagements, advise senior executives, and design integrated solutions that enhance client satisf...
1 week ago
$160K - $200K *
Elevate client marketing strategies by leading transformative engagements using Adobe's ecosystem. Collaborate with senior executives to design data-driven solutions that enhance customer experiences...
1 week ago
Senior Manager, Clinical Operations
$136K - $171K *
Pioneer clinical trial excellence by leading operational planning and execution. Collaborate cross-functionally to ensure compliance, quality, and timely delivery of clinical studies while mentoring j...
2 days ago
$160K - $170K *
Join a team that's redefining demand generation through innovative marketing strategies. As a key leader, you'll shape our initiatives, manage a skilled team, and drive measurable growth while collabo...
3 weeks ago
Director, Governance, Risk & Compliance
$150K - $180K *
Optimize governance and risk management at scale, guiding compliance and security strategy while collaborating across teams to enhance our organizational resilience as we expand into new markets and n...
Reposted 3 weeks ago
Chief Architect, Product Engineering
$160K - $200K *
Elevate the technical architecture vision and execution across a product portfolio, driving the transition to a scalable, cloud-native SaaS environment while integrating AI, data, and security. Collab...
2 weeks ago
Sr. Principal Technical Services Project Management
$129K - $193K *
Empower your career by leading complex IT initiatives, ensuring disciplined execution and governance across cross-functional projects. Drive operational readiness and enhance delivery rigor while coll...
4 days ago
$150K - $180K *
Lead the charge in driving strategic growth by managing a high-performing sales team, refining sales strategies, and fostering a culture of excellence to achieve ambitious revenue goals...
5 days ago
Member of Technical Staff, Network Infrastructure
$130K - $160K *
Shape robust networks by architecting, building, and operating a production-grade network platform, enhancing connectivity, observability, and performance within large-scale data center environments...
Reposted 4 weeks ago
$88K - $105K *
Unlock potential by developing and executing strategic sales plans to enhance market share and foster executive relationships within key accounts in the Chemical, Food & Beverage, and Paper industries...
3 days ago
Team Lead, Senior Instructional Designer
$76K - $115K *
Join a team that's shaping the future of customer education through innovative instructional design. Leverage your expertise to create engaging learning experiences that empower users and drive succes...
1 week ago
$125K - $155K *
Lead the customer journey from agreement to go-live, managing implementations and migrations. Drive cross-functional coordination, maintain delivery standards, and ensure successful project outcomes i...
1 week ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.