Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$143K - $273K *

Lead strategic initiatives and drive organizational growth by influencing key decisions, developing long-term visions, and fostering alignment across teams. Engage with senior leaders to deliver insig...

San Antonio, TXRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Drive customer success by leading a high-performing team focused on maximizing value, retention, and growth for enterprise accounts. Develop strategies that ensure customers achieve their business goa...

Clearwater, FLRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion growth by developing and executing innovative marketing strategies that enhance patient acquisition and practice performance across a network of orthodontic and pediatric practices...

Scottsbluff, NERemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$175K - $200K *

Lead the charge in developing integrated media strategies and client partnerships across pharmaceutical and life sciences accounts, driving business growth and ensuring exceptional delivery and client...

United StatesRemote

4 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$135K - $185K *

Grow your career with an innovative team shaping data engineering through AI. Lead and mentor skilled engineers, design robust data pipelines, and drive industry-best practices for a data-driven futur...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $100K *

Empower your career by providing expert IT support in healthcare. Collaborate with cross-functional teams to resolve technical issues, enhance service quality, and improve support processes while ensu...

Boston, MARemote

Today

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Elevate your engineering career by leading innovative conveyor and sortation projects. Drive technical solutions from concept to execution, collaborating with cross-functional teams to enhance operati...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$91K - $129K *

Transform product development by coordinating timelines, facilitating collaboration, and ensuring accurate delivery of materials. Leverage critical thinking and communication skills to support leaders...

Kansas, USRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Join a team that's dedicated to delivering successful large-scale projects. Oversee all phases from planning to execution, ensuring timely completion and budget adherence while fostering strong custom...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead a talented design team to shape the user experience across multiple platforms. Define interaction patterns, elevate design standards, and collaborate with cross-functional teams to deliver innova...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Analyze customer needs and advance technical solutions in cybersecurity, collaborating with sales and product teams to deliver impactful presentations and proposals while ensuring seamless product int...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $218K *

Transform the future of aerospace engineering by leading multi-site teams, enhancing technical capabilities, and driving operational excellence to meet customer demands and improve performance across...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$166K - $200K *

Champion innovative solutions by leading cross-functional teams to enhance operational efficiency and drive project success across multiple departments, ensuring alignment with strategic goals and fos...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $165K *

Pioneer in leading a dynamic team of Solution Engineers, optimizing multi-discipline datacenter solutions across data protection, storage, compute, and networking. Drive collaboration to shape industr...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$183K - $293K *

Champion a global Knowledge Management strategy to enhance customer experience, operational excellence, and digital transformation. Lead cross-functional teams to drive adoption of best practices and...

RemoteRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Join a team that's redefining sales excellence by driving revenue growth and market expansion for innovative SynBio products. Lead a dynamic team, develop strategies, and enhance customer experiences...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Lead the charge in developing competitive oncology strategies, ensuring client needs are met through collaboration and expertise. Drive business development and enhance client relations while overseei...

Raleigh, NCRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Drive the strategy and execution of an AI framework for state government, ensuring responsible AI use and fostering innovation. Collaborate with stakeholders to implement effective AI initiatives that...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Optimize the AI core systems transforming public records into actionable data. Collaborate with research and engineering to enhance scalability, efficiency, and accuracy across national applications...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$145K - $175K *

Join our team to drive the technical direction of our Internal Developer Platform, enhancing workflows and tooling for engineering teams. You'll lead multi-quarter strategies, ensuring reliable delive...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Elevate team performance by leading a Scrum team in developing and modernizing enterprise SaaS applications. Guide technical decisions, mentor engineers, and foster collaboration across departments to...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$112K - $126K *

Join us to lead strategic investments in Service Engineering and Technical Publications, driving innovation through AI technologies. Collaborate with cross-functional teams to enhance product lifecycl...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $145K *

Drive product strategy and modernization for merchant onboarding solutions, collaborating with cross-functional teams to enhance risk management capabilities and ensure market-leading standards in a d...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$209K - $349K *

Join a team that's driving sales enablement and training initiatives to enhance commercial performance. Lead strategic programs that empower teams, foster continuous learning, and ensure effective cus...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Empower the deployment of Siemens Teamcenter across complex PLM environments. In this hands-on role, you'll lead installation, configuration, and administration, ensuring reliable practices and troubl...

Texas, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.