Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
Executive Director, Field Operations Strategy & Excellence
$246K - $332K *
Transform the future of field operations by leading strategic initiatives that enhance commercial effectiveness and drive measurable impact across customer-facing teams. Collaborate with cross-functio...
3 days ago
Sr. Director, Product Management, Consumer
$211K - $373K *
Innovate the consumer experience by leading product strategy and execution. Drive a high-performing team to enhance onboarding and insurance purchasing while aligning with cross-functional partners to...
3 weeks ago
Director, Product Management - Enterprise Data Platform
$107K - $150K *
Shape the future of our enterprise data platform by leading product strategy, defining capabilities, and ensuring alignment across business and technology teams to deliver scalable, secure, and truste...
1 week ago
$260K *
Join a team that's driving digital transformation by managing client accounts, developing strategies, and delivering innovative technology solutions. Build long-term relationships while collaborating...
1 week ago
$280K - $330K *
Empower a dynamic engineering team by leading technical architecture, enhancing system reliability, and driving scalable solutions that support rapid growth in a fast-paced fintech environment. Foster...
Reposted 3 weeks ago
RVP, Solution Engineering - Mid-Market/Commercial
$210K - $322K *
Join a dynamic team to lead and empower Solutions Engineers, driving technical sales excellence while fostering collaborative innovation and ensuring customer success through strategic insights and re...
3 weeks ago
$110K - $130K *
Lead and manage IT projects, ensuring successful delivery and alignment with organizational goals. Oversee planning, execution, and communication while collaborating across teams to meet project miles...
Reposted 2 weeks ago
$92K - $138K *
Innovate with us to drive capital project business by leveraging technical sales expertise. Strengthen client relationships and propel growth through engagement strategies, specification development...
Reposted 3 weeks ago
Project Manager-Intralogistics
$80K - $95K *
Lead the charge in project management for innovative material handling automation, overseeing diverse technologies while managing budgets, resources, and client contracts for successful project execut...
4 weeks ago
$155K - $210K *
Lead complex programs and strategic client engagements, driving technology transformation and sustainable business value. Act as a trusted adviser to C-level stakeholders, shaping program vision and e...
1 week ago
Assistant Director, Global Service Delivery
$100K - $120K *
Advance global service delivery by managing offshore partnerships, ensuring performance excellence, and driving operational improvements across teams to enhance productivity and quality outcomes...
Today
Director, Integrated Marketing
$130K - $160K *
Join a dynamic team to drive integrated marketing strategies that enhance brand visibility and support business growth through innovative campaigns, digital activation, and thought leadership across m...
1 week ago
Field Chief Technology Officer - Modern Workplace
$250K - $350K *
Unlock potential by serving as a strategic advisor to executives, guiding organizations in workplace transformation, technology modernization, and data-driven strategies to enhance productivity and op...
1 week ago
$110K - $130K *
Join a dynamic team where you'll engage customers, translate their needs into effective proposals, and collaborate on innovative solutions to drive success in the broadband service industry, enhancing...
Reposted 6 days ago
Principal TPM - GSO Studio Enablement
$236K - $354K *
Innovate and drive strategic initiatives as a Principal Technical Program Manager, aligning engineering, product, and business stakeholders to enhance organizational effectiveness and execution across...
Yesterday
$80K - $95K *
Partner with us to optimize healthcare technology solutions, ensuring seamless deployments and excellent customer support. This detail-oriented role requires expertise in technical support, installati...
4 weeks ago
Vice Preseident Technical Architecture & AI Transformation
$200K *
Drive your career by leading technical architecture and AI tooling development in a dynamic company transitioning to multi-platform solutions. Collaborate with teams, mentor talent, and engage with en...
Reposted 3 weeks ago
Head of Direct Sales (North America & EMEA- remote work)
$150K - $180K *
Drive your career with a leadership role overseeing direct sales across North America and EMEA. Lead a dynamic team focused on customer acquisition, account growth, and renewals while shaping tailored...
2 weeks ago
Director, Integrated Specialty Practices
$150K - $180K *
Help us drive business development in oncology by leading strategic partnerships and optimizing resources to enhance clinical outcomes and market potential for our innovative diagnostic and therapeuti...
3 weeks ago
$152K - $202K *
Transform organizational effectiveness by leading strategic people initiatives that drive enterprise transformation, enhance workforce readiness, and ensure successful change adoption across cross-fun...
2 days ago
$115K - $135K *
Build and expand partnerships with ISOs and agents, leading the recruitment lifecycle to drive sustainable revenue growth through strategic negotiations and onboarding...
4 weeks ago
Director of Construction Delivery
$220K - $340K *
Champion construction delivery excellence across global data center sites, managing GC performance and budgets of $25M+. Lead strategy, negotiate contracts, and represent construction risks to executi...
2 weeks ago
Program Manager - Authorized Service Provider (ASP)
$70K - $117K *
Manage the performance and growth of a global network of Authorized Service Providers, ensuring compliance and service quality while driving revenue growth through data-driven decision-making and part...
2 weeks ago
Senior Mechanical Engineer, Operations Engineering
$110K - $130K *
Lead the design and optimization of mechanical systems for data centers, ensuring reliability, energy efficiency, and compliance. Collaborate with cross-functional teams to enhance operational perform...
2 weeks ago
$90K - $110K *
Elevate the quality assurance process by managing UAT, bug triage, and CI/CD systems. Collaborate with engineering teams to ensure seamless communication and proactive quality management throughout th...
1 month ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.