Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$130K - $160K *

Lead strategic enterprise sales initiatives, managing high-value accounts while driving innovative security solutions and strengthening customer relationships across the West region...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Join a team that's dedicated to empowering healthcare professionals through effective training in EpicCare Clinical Documentation. Shape the future of patient care by guiding end users and super users...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Transform the Sales and Customer Experience landscape by leading enablement and training initiatives. Oversee onboarding, training relevance, and cross-functional collaboration to enhance team perform...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$140K - $160K *

Lead our initiatives in designing and constructing innovative water and carbon capture facilities globally. Collaborate across teams to ensure project success within budget and timeline while promotin...

California, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Lead the charge in overseeing high-impact projects, driving strategic initiatives, and fostering strong customer relationships while ensuring alignment with business objectives and delivering measurab...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $90K *

Champion project success by managing timelines, resources, and stakeholder communication. Drive seamless implementation experiences while collaborating with cross-functional teams to deliver value-dri...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$290K - $320K *

Analyze and enhance reporting mechanisms to empower restaurant operations, collaborating with AI and engineering teams. Define scalable data infrastructures, foster customer insights, and drive impact...

RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $123K *

Unlock potential by leading supplier audits and performance evaluations. Drive quality assurance and continuous improvement initiatives to ensure compliance with industry standards while fostering str...

San Diego, CARemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$181K - $301K *

Transform your career by leading a global cyber defense team, driving proactive strategies to mitigate risks and enhance security across diverse environments. Collaborate with cross-functional teams t...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$220K - $275K *

Champion operational excellence and lead complex technical projects in the pharmaceutical sector. Drive strategic initiatives, manage cross-functional teams, and ensure quality outcomes while mentorin...

RemoteRemote

Reposted 4 weeks ago

  •   15+ years exp.  •   Healthcare

$97K - $145K *

Unlock potential by managing key accounts and driving sales for evaporative media solutions. Leverage your HVAC expertise and customer relations skills while collaborating with engineers to deliver ta...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$176K - $221K *

Elevate customer success by leading strategic account management, driving retention and growth for high-value clients. Collaborate with cross-functional teams to deliver exceptional experiences and ac...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

$80K - $100K *

Join a team that's dedicated to enhancing patient care through effective leadership and operational excellence. Manage and support a diverse patient-facing team, drive performance metrics, and ensure...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$174K - $290K *

Join a high-performing team to spearhead service operations, drive strategic growth, and enhance customer satisfaction in a dynamic environment. Lead the way in service delivery excellence and operati...

Wisconsin, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$123K - $164K *

Drive end-to-end design execution for major data center projects, leading multidisciplinary teams to ensure alignment with safety, sustainability, and commercial goals throughout the project lifecycle...

RemoteRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Join a team that's shaping the future of audit technology by leading deployments, writing production code, and building a strong engineering team to deliver innovative AI solutions for enterprise cust...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Champion the development of cutting-edge infrastructure for AI systems, focusing on Kubernetes management, automated deployments, and reliable scaling to support enterprise demands across multiple clo...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$210K - $225K *

Transform engineering culture by empowering teams to excel, fostering collaboration, and driving innovation. Leverage your technical acumen to lead strategic initiatives and elevate team performance w...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $120K *

Drive impactful technical programs by overseeing project lifecycles, managing resources, and ensuring on-time delivery while collaborating across global teams to meet customer needs and mitigate risks...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$280K - $311K *

Optimize safety evaluations within our Drug Safety team to drive innovative strategies for monitoring and managing clinical risks, ensuring compliance and maintaining high-quality standards in pharmac...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Shape the future of operational excellence by leading engineering initiatives, driving program execution, and fostering cross-functional collaboration to enhance performance and deliver key operationa...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$179K - $248K *

Lead the charge in operationalizing strategy and driving cross-division initiatives. Collaborate with senior stakeholders to enhance efficiency and client satisfaction in a fast-paced corporate travel...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$145K - $190K *

Lead the charge in designing and optimizing scalable data pipelines using Azure, PySpark, and Airflow. Collaborate with teams to ensure data quality and performance while mentoring engineers and drivi...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$70K - $103K *

Unlock potential by providing expert support in chemical management and equipment troubleshooting, ensuring optimal performance at customer sites while fostering strong relationships and driving resul...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Business Services

$96K - $124K *

Join a team that's committed to resolving complex technical issues for customers. You'll drive personalized support, streamline problem resolution, and improve service processes, all in a fast-paced...

RemoteRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.