Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
$130K - $160K *
Lead strategic enterprise sales initiatives, managing high-value accounts while driving innovative security solutions and strengthening customer relationships across the West region...
Reposted 2 weeks ago
Epic ClinDoc Principal Trainer
$100K - $120K *
Join a team that's dedicated to empowering healthcare professionals through effective training in EpicCare Clinical Documentation. Shape the future of patient care by guiding end users and super users...
4 weeks ago
$120K - $145K *
Transform the Sales and Customer Experience landscape by leading enablement and training initiatives. Oversee onboarding, training relevance, and cross-functional collaboration to enhance team perform...
1 week ago
Construction Project Management Director
$140K - $160K *
Lead our initiatives in designing and constructing innovative water and carbon capture facilities globally. Collaborate across teams to ensure project success within budget and timeline while promotin...
Reposted 1 week ago
$110K - $130K *
Lead the charge in overseeing high-impact projects, driving strategic initiatives, and fostering strong customer relationships while ensuring alignment with business objectives and delivering measurab...
Reposted 1 week ago
$80K - $90K *
Champion project success by managing timelines, resources, and stakeholder communication. Drive seamless implementation experiences while collaborating with cross-functional teams to deliver value-dri...
2 weeks ago
Principal PM, Reporting & Agentic Insights
$290K - $320K *
Analyze and enhance reporting mechanisms to empower restaurant operations, collaborating with AI and engineering teams. Define scalable data infrastructures, foster customer insights, and drive impact...
Reposted 4 weeks ago
Sr. Supplier Quality Engineer I
$100K - $123K *
Unlock potential by leading supplier audits and performance evaluations. Drive quality assurance and continuous improvement initiatives to ensure compliance with industry standards while fostering str...
1 week ago
Sr. Manager, Enterprise Cyber Defense
$181K - $301K *
Transform your career by leading a global cyber defense team, driving proactive strategies to mitigate risks and enhance security across diverse environments. Collaborate with cross-functional teams t...
Reposted 1 week ago
Manufacturing & Tech Ops, VP Practice Area Leader - Project Farma
$220K - $275K *
Champion operational excellence and lead complex technical projects in the pharmaceutical sector. Drive strategic initiatives, manage cross-functional teams, and ensure quality outcomes while mentorin...
Reposted 4 weeks ago
$97K - $145K *
Unlock potential by managing key accounts and driving sales for evaporative media solutions. Leverage your HVAC expertise and customer relations skills while collaborating with engineers to deliver ta...
4 weeks ago
$176K - $221K *
Elevate customer success by leading strategic account management, driving retention and growth for high-value clients. Collaborate with cross-functional teams to deliver exceptional experiences and ac...
1 week ago
$80K - $100K *
Join a team that's dedicated to enhancing patient care through effective leadership and operational excellence. Manage and support a diverse patient-facing team, drive performance metrics, and ensure...
Reposted 3 weeks ago
$174K - $290K *
Join a high-performing team to spearhead service operations, drive strategic growth, and enhance customer satisfaction in a dynamic environment. Lead the way in service delivery excellence and operati...
4 weeks ago
Senior Design Manager, Data Centers
$123K - $164K *
Drive end-to-end design execution for major data center projects, leading multidisciplinary teams to ensure alignment with safety, sustainability, and commercial goals throughout the project lifecycle...
Yesterday
$150K - $180K *
Join a team that's shaping the future of audit technology by leading deployments, writing production code, and building a strong engineering team to deliver innovative AI solutions for enterprise cust...
1 week ago
$120K - $145K *
Champion the development of cutting-edge infrastructure for AI systems, focusing on Kubernetes management, automated deployments, and reliable scaling to support enterprise demands across multiple clo...
3 weeks ago
$210K - $225K *
Transform engineering culture by empowering teams to excel, fostering collaboration, and driving innovation. Leverage your technical acumen to lead strategic initiatives and elevate team performance w...
3 weeks ago
$100K - $120K *
Drive impactful technical programs by overseeing project lifecycles, managing resources, and ensuring on-time delivery while collaborating across global teams to meet customer needs and mitigate risks...
1 month ago
Director, Drug Safety Physician
$280K - $311K *
Optimize safety evaluations within our Drug Safety team to drive innovative strategies for monitoring and managing clinical risks, ensuring compliance and maintaining high-quality standards in pharmac...
3 weeks ago
Senior Operations Engineering Program Manager
$120K - $145K *
Shape the future of operational excellence by leading engineering initiatives, driving program execution, and fostering cross-functional collaboration to enhance performance and deliver key operationa...
2 weeks ago
Associate Director, Strategy & Operations
$179K - $248K *
Lead the charge in operationalizing strategy and driving cross-division initiatives. Collaborate with senior stakeholders to enhance efficiency and client satisfaction in a fast-paced corporate travel...
2 weeks ago
Senior Director, Software Engineering
$145K - $190K *
Lead the charge in designing and optimizing scalable data pipelines using Azure, PySpark, and Airflow. Collaborate with teams to ensure data quality and performance while mentoring engineers and drivi...
1 week ago
Support Engineer - Industrial Water Treatment
$70K - $103K *
Unlock potential by providing expert support in chemical management and equipment troubleshooting, ensuring optimal performance at customer sites while fostering strong relationships and driving resul...
3 days ago
Principal Engineer, Field Service - North Dakota
$96K - $124K *
Join a team that's committed to resolving complex technical issues for customers. You'll drive personalized support, streamline problem resolution, and improve service processes, all in a fast-paced...
Reposted 4 days ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.