Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
$165K - $250K *
Lead the charge in advancing product safety by developing robust safety frameworks and engaging with partners and regulators. Leverage a multi-disciplinary team to manage the path towards safe and com...
Reposted 2 weeks ago
$160K - $185K *
Unlock your potential by leading a dynamic team to drive channel partnerships, transforming opportunities into revenue-generating relationships across diverse verticals in a fast-growing ecosystem...
Today
Director, Software Engineering
$150K - $180K *
Innovate by leading software engineering excellence and AI adoption; manage cross-functional teams to develop impactful tech solutions while maintaining hands-on involvement with proof-of-concept proj...
3 weeks ago
$80K - $95K *
Optimize IT operations by managing day-to-day support for macOS and Windows environments, ensuring seamless onboarding/offboarding, and administering SaaS platforms while enhancing user experience and...
Yesterday
$95K - $115K *
Build robust software solutions by developing application and test code, while steering implementation decisions in a collaborative Agile environment. Contribute to complex architectures using modern...
4 weeks ago
$125K - $150K *
Unlock potential by driving client success through expert system configuration, data analysis, and consultative training. Ensure timely project delivery while enhancing user experience and satisfactio...
Reposted 2 weeks ago
Director - PMO - Aviation Construction
$135K - $160K *
Lead and optimize PMO strategies for major aviation and infrastructure programs. Drive governance, risk management, and stakeholder engagement while mentoring a high-performing team to ensure project...
6 days ago
Director of Customer Experience
$110K - $130K *
Lead the charge in enhancing customer experience by overseeing implementations, driving product adoption, and managing strategic relationships. Collaborate with cross-functional teams to ensure a seam...
3 weeks ago
$110K - $130K *
Lead network engineering efforts to enhance tactical capabilities in air defense systems. Collaborate with multidisciplinary teams to ensure secure information exchange and compliance across all phase...
1 week ago
Director, Product Management (Remote)
$150K - $180K *
Unlock potential by leading the product strategy for B2B email and identity data solutions. Collaborate with cross-functional teams to drive product launches, enhance capabilities, and engage with cli...
3 weeks ago
Director, Mid-Enterprise Sales, SoCal
$325K - $375K *
Engage your leadership skills to drive revenue growth by building and mentoring a high-performing sales team. Focus on customer acquisition and market penetration in a competitive environment, collabo...
2 weeks ago
Senior Onboarding Manager, Ordering
$110K - $130K *
Unlock potential by leading complex enterprise restaurant implementations. Drive successful migrations to a digital ordering platform while serving as a trusted advisor. Shape the future of onboarding...
Today
Director, Value Stream Transformation
$164K - $225K *
Champion enterprise transformation by leading cross-functional initiatives, ensuring governance and execution quality across value-streams. Collaborate with leaders to drive measurable outcomes and bu...
3 days ago
Product Enablement Manager, NA
$160K - $175K *
Transform product readiness and adoption through strategic change management and analytical insights. Collaborate with cross-functional teams to ensure seamless deployment and continuous improvement o...
3 weeks ago
Technical Design Manager - Client Services
$110K - $130K *
Lead the charge in designing and implementing complex operational workflows that enhance service delivery and client experience. Collaborate with cross-functional teams to drive continuous improvement...
Today
$200K - $205K *
Join a team that's redefining enterprise sales by leading a diverse group of sellers to exceed quotas, drive growth, and implement innovative fraud solutions in a rapidly evolving market...
1 week ago
Senior Director, Revenue Operations
$190K *
Champion operational excellence in the Americas, driving revenue performance through strategic leadership in sales, territory execution, and process optimization while fostering collaboration across t...
6 days ago
$120K - $145K *
Shape product strategy and execution for a B2B surveillance portfolio. Collaborate with cross-functional teams to drive product success from concept to end of life, while mentoring fellow product mana...
2 weeks ago
Manager, Professional Services
$110K - $130K *
Oversee daily operations to drive customer satisfaction and financial success. Lead skilled teams in service, installation, and support. Ensure long-term operational effectiveness while meeting corpor...
Reposted 3 weeks ago
$69K - $101K *
Empower our Micro-Fulfillment Operations team by ensuring optimal performance and reliability of automated systems. Engage with customers to troubleshoot and resolve complex technical issues, enhancin...
2 days ago
Director/Sr. Director, Patient Support Programs
$150K - $180K *
Join a team that's dedicated to enhancing patient access through strategic design and management of support programs. Oversee vendor relationships and ensure compliance while driving initiatives that...
1 week ago
Director, Commercial Legal, Americas
$241K - $448K *
Drive the Americas Commercial Legal team, leading negotiations on complex software agreements while fostering collaboration and developing talent. Engage with stakeholders to ensure legal alignment an...
3 days ago
Director of Business Development
$150K - $175K *
Grow your career with a leadership role in federal business development, driving strategy and execution for health programs. Lead capture management, build relationships, and mentor staff while contri...
Today
$125K - $150K *
Lead a dynamic content strategy that drives brand awareness and demand generation. Collaborate across teams to create compelling multimedia content, manage a small team, and leverage AI workflows to e...
3 days ago
Director - Digital Platform Engineering
$204K - $316K *
Join a dynamic leadership team to drive innovative platform strategies, manage cross-functional engineering teams, and shape the future of AI-enabled solutions through advanced cloud services and cutt...
Reposted 3 weeks ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.