Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$135K - $160K *

Accelerate operational excellence by leading continuous improvement initiatives across service organizations. Drive quality, safety, and efficiency while optimizing spare parts and enhancing service p...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$175K - $185K *

Shape the future of product marketing by crafting compelling narratives and strategies. Collaborate with cross-functional teams to translate technical capabilities into impactful content and drive suc...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K *

Empower change by leading legislative engagement strategies in Texas, driving clean energy initiatives, and building impactful relationships with policymakers and coalitions to advance the advanced en...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$142K - $180K *

Lead the delivery of innovative healthcare solutions, managing teams and projects from design to deployment. Ensure adherence to stakeholder goals while fostering collaboration and optimizing performa...

Cary, NCRemote

3 days ago

  •   11 - 15 years exp.  •   Business Services

$100K - $120K *

Inspire customer success by bridging technical expertise with client-facing roles. Guide complex product implementations and integrations, ensuring high-quality support and solutions tailored to diver...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$200K - $270K *

Lead the development and execution of GxP quality systems, ensuring compliance and oversight for clinical and CMC quality. Drive vendor qualification, audits, and training while fostering a culture of...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$115K - $150K *

Shape the future of healthcare connectivity by leading product strategy and delivery for advanced imaging solutions. Leverage your expertise in DICOM, FHIR, and cloud technologies to drive innovation...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$135K - $150K *

Elevate your career by leading product operations, enhancing processes, and driving AI adoption. Collaborate with cross-functional teams to optimize product delivery and analytics, ensuring seamless c...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Real Estate & Construction

$155K - $165K *

Join a team that's shaping the future of HR as you lead impactful programs and enhance employee experiences, all while advising the Executive Team and driving compliance across a rapidly growing organ...

Washington, DCRemote

4 weeks ago

  •   11 - 15 years exp.  •   Transportation

$130K - $150K *

Champion effective publication strategies and lead scientific communication initiatives, acting as a strategic partner to clients and teams. Navigate complex medical affairs content to drive impactful...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Elevate your career by leading the strategy and delivery of a robust Salesforce ecosystem, driving business impact through innovative solutions and team development in a dynamic, global environment...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $190K *

Champion innovative technical solutions as you lead the architecture and implementation on cutting-edge projects. Collaborate with clients and cross-functional teams to ensure successful delivery and...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Grow your career with a hands-on marketing leadership role that drives lead generation through strategic content, vendor management, and budget oversight. Collaborate closely with sales to translate i...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$225K - $250K *

Shape the future of cloud storage as a Principal Product Manager, driving product strategy and roadmap development, collaborating with teams, and delivering innovative solutions while addressing custo...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Empower your career by bridging technical solutions and customer needs in the drive-thru technology space. Collaborate with Sales and Product teams to design and deliver innovative solutions that enha...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $175K *

Transform cybersecurity professional services by leading delivery execution, ensuring quality, and developing talent. Collaborate with cross-functional teams to enhance service capabilities and drive...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in engineering excellence, overseeing a team of 60 while driving AI initiatives and enhancing operational strategies. Collaborate with product leadership to elevate engineering practic...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$120K - $145K *

Empower mission success by engineering and enhancing unified communications platforms, ensuring seamless voice and collaboration for secure operations. Drive troubleshooting, support implementation, a...

RemoteRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Lead the charge in developing and implementing enterprise security strategies across corporate and government facilities, ensuring compliance and protection of personnel and assets while serving as th...

Springville, UTRemote

1 month ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Pioneer customer success by optimizing relationships and driving value for clients, ensuring their software needs are met and fostering growth through engagement, upselling, and retention efforts in a...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$190K - $200K *

Elevate operational excellence by leading transformation initiatives and optimizing Shared Services. Collaborate with senior leaders to drive measurable improvements in productivity, cost efficiency...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$185K - $255K *

Transform the financial engine of R&D by leading revenue strategies, pricing, and cost management. Collaborate with senior leaders to align short-term goals with long-term product vision, while buildi...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $155K *

Join our dynamic team as a Senior Solutions Engineer, where you'll leverage your technical expertise to drive pre-sales activities, engage with clients, and deliver tailored solutions that enhance bus...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Manage data center operations, ensuring optimal performance, security, and scalability. Lead teams, optimize resources, and implement strategic initiatives to enhance infrastructure reliability and se...

Ontario, CARemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Shape the future of animation by developing original kids and family series, driving projects from concept to production. Collaborate closely with creative teams to foster innovative ideas that engage...

Los Angeles, CARemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.