Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
Customer Success Manager (CSM)
$80K - $95K *
Champion customer success by managing relationships, driving revenue growth, and ensuring retention. Collaborate across teams to support clients through international expansion and platform migration...
2 weeks ago
$242K - $282K *
Lead the oversight of contractual matters across departments, serving as a trusted advisor to internal stakeholders from pre-clinical to commercial readiness. This role emphasizes collaboration and ex...
Reposted 2 weeks ago
Director, Portfolio Management & Project Delivery
$135K - $160K *
Shape the future of technology project delivery by leading a high-performing team, managing strategic initiatives, and ensuring alignment with business objectives to maximize value and drive organizat...
1 week ago
Sr. Manager of Support Operations, Inspection
$116K - $162K *
Champion the future of support operations by leading a dynamic, remote team. Drive performance metrics, modernize tools, and shape AI integration to redefine customer experience across multiple brands...
2 weeks ago
Director, Project Management - Network
$91K - $121K *
Shape the future of project management by leading enterprise initiatives, establishing standards, and ensuring effective execution of organizational priorities in a remote setting...
Yesterday
Director, HR Technology (remote)
$163K - $245K *
Lead the integration of HR technology post-merger, optimizing Workday for 3,000 employees globally. Collaborate with stakeholders to enhance workforce analytics and governance, ensuring a seamless emp...
Yesterday
Director, SLED Solutions Engineering
$196K - $245K *
Transform solutions engineering for public sectors by leading a high-performing team, driving technical wins, and integrating customer insights. Own growth through strategic hiring and operational exc...
Reposted 4 weeks ago
$110K - $130K *
Lead the charge in executing digital product initiatives for veterinary health. Collaborate across teams to prioritize backlogs, write user stories, and enhance user experiences, ensuring alignment be...
Today
$104K - $130K *
Join a team that's driving project success in mission-critical environments. As a Project Manager, you'll oversee design and construction phases, manage stakeholder relations, and ensure project profi...
3 weeks ago
Director, Provider Network Operations
$108K - $184K *
Champion strategic initiatives in Provider Network Operations, overseeing key functions like Provider Relations and Credentialing. Drive performance and compliance across Medicaid, Medicare, and Comme...
3 days ago
$75K - $90K *
Empower client success by managing relationships, driving sales, and enhancing customer experiences. Collaborate with internal teams to address client needs and exceed expectations in a dynamic, compe...
3 days ago
Director, Provider Network Operations
$108K - $184K *
Advance the Provider Network operations by overseeing strategic initiatives, ensuring compliance, and enhancing provider relationships across multiple lines of business. Lead cross-departmental effort...
3 days ago
$108K - $135K *
Champion customer connectivity by delivering technical training and support, coordinating initiatives to enhance customer experience, and collaborating with cross-functional teams to ensure seamless s...
1 week ago
$213K - $321K *
Lead and develop a high-performing sales team, driving regional growth through effective strategy, coaching, and relationship-building. Own forecasting and operational cadence while fostering a cultur...
1 week ago
Senior Director, Regional Governance
$185K - $231K *
Unlock potential by leading regional service delivery, driving growth and operational excellence across multiple territories. Collaborate with diverse teams to enhance customer satisfaction and optimi...
1 week ago
$110K - $130K *
Join a team that's transforming client experiences by leading complex ERP implementations. You will manage diverse cross-functional teams, oversee project scopes and budgets, and cultivate strong clie...
3 weeks ago
Director, Global MSP Marketing
$156K - $234K *
Transform global MSP marketing by leading strategy, driving partner engagement, and executing campaigns. Collaborate with regional teams to enhance pipeline and revenue while ensuring effective partne...
Today
Associate Director, Technical & CMC Support (PET Quality Operations)
$139K - $232K *
Drive strategic Quality oversight for CMC activities across the PET portfolio, ensuring compliance with cGMP and regulatory standards. Collaborate with cross-functional teams to enhance product integr...
Yesterday
$150K - $180K *
Lead the charge in driving growth and building strategic partnerships in the financial sector. Leverage your B2B enterprise sales expertise to develop market strategies and own revenue targets while f...
Reposted 2 weeks ago
Lead Specialist, Technical Architect
$150K - $160K *
Partner with us to shape the quality strategy for a leading exam development platform. Leverage your expertise to guide multiple Agile teams, enhance automation practices, and ensure high standards ac...
1 week ago
Director of Operations, ES - Tampa, FL
$143K - $196K *
Elevate healthcare delivery by leading strategic partnerships and optimizing operations within Oncology service lines. Drive performance through exceptional customer engagement and collaboration acros...
1 week ago
Staff Product Marketing Manager (PMM), Provider Growth
$190K - $238K *
Champion provider growth by shaping strategies that enhance engagement and acquisition. Collaborate cross-functionally to create compelling messaging and drive impactful go-to-market initiatives, ensu...
Today
Senior Director, Sales Operations - AMER
$160K - $200K *
Lead the charge in transforming sales operations for the AMER region, driving strategic planning, forecasting, and execution excellence while fostering cross-functional collaboration and data-driven d...
Reposted today
Operations Excellence Director
$135K - $160K *
Accelerate operational excellence by leading continuous improvement initiatives across service organizations. Drive quality, safety, and efficiency while optimizing spare parts and enhancing service p...
Today
$175K - $185K *
Shape the future of product marketing by crafting compelling narratives and strategies. Collaborate with cross-functional teams to translate technical capabilities into impactful content and drive suc...
2 weeks ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.