Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$80K - $95K *

Champion customer success by managing relationships, driving revenue growth, and ensuring retention. Collaborate across teams to support clients through international expansion and platform migration...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$242K - $282K *

Lead the oversight of contractual matters across departments, serving as a trusted advisor to internal stakeholders from pre-clinical to commercial readiness. This role emphasizes collaboration and ex...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$135K - $160K *

Shape the future of technology project delivery by leading a high-performing team, managing strategic initiatives, and ensuring alignment with business objectives to maximize value and drive organizat...

Indianapolis, INRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$116K - $162K *

Champion the future of support operations by leading a dynamic, remote team. Drive performance metrics, modernize tools, and shape AI integration to redefine customer experience across multiple brands...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$91K - $121K *

Shape the future of project management by leading enterprise initiatives, establishing standards, and ensuring effective execution of organizational priorities in a remote setting...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$163K - $245K *

Lead the integration of HR technology post-merger, optimizing Workday for 3,000 employees globally. Collaborate with stakeholders to enhance workforce analytics and governance, ensuring a seamless emp...

Beverly, MARemote

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$196K - $245K *

Transform solutions engineering for public sectors by leading a high-performing team, driving technical wins, and integrating customer insights. Own growth through strategic hiring and operational exc...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$110K - $130K *

Lead the charge in executing digital product initiatives for veterinary health. Collaborate across teams to prioritize backlogs, write user stories, and enhance user experiences, ensuring alignment be...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$104K - $130K *

Join a team that's driving project success in mission-critical environments. As a Project Manager, you'll oversee design and construction phases, manage stakeholder relations, and ensure project profi...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$108K - $184K *

Champion strategic initiatives in Provider Network Operations, overseeing key functions like Provider Relations and Credentialing. Drive performance and compliance across Medicaid, Medicare, and Comme...

North Carolina, USRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$75K - $90K *

Empower client success by managing relationships, driving sales, and enhancing customer experiences. Collaborate with internal teams to address client needs and exceed expectations in a dynamic, compe...

Texas, USRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$108K - $184K *

Advance the Provider Network operations by overseeing strategic initiatives, ensuring compliance, and enhancing provider relationships across multiple lines of business. Lead cross-departmental effort...

Florida, USRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $135K *

Champion customer connectivity by delivering technical training and support, coordinating initiatives to enhance customer experience, and collaborating with cross-functional teams to ensure seamless s...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$213K - $321K *

Lead and develop a high-performing sales team, driving regional growth through effective strategy, coaching, and relationship-building. Own forecasting and operational cadence while fostering a cultur...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$185K - $231K *

Unlock potential by leading regional service delivery, driving growth and operational excellence across multiple territories. Collaborate with diverse teams to enhance customer satisfaction and optimi...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Join a team that's transforming client experiences by leading complex ERP implementations. You will manage diverse cross-functional teams, oversee project scopes and budgets, and cultivate strong clie...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$156K - $234K *

Transform global MSP marketing by leading strategy, driving partner engagement, and executing campaigns. Collaborate with regional teams to enhance pipeline and revenue while ensuring effective partne...

Connecticut, USRemote

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$139K - $232K *

Drive strategic Quality oversight for CMC activities across the PET portfolio, ensuring compliance with cGMP and regulatory standards. Collaborate with cross-functional teams to enhance product integr...

Bedford, MARemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Lead the charge in driving growth and building strategic partnerships in the financial sector. Leverage your B2B enterprise sales expertise to develop market strategies and own revenue targets while f...

New York, NYRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$150K - $160K *

Partner with us to shape the quality strategy for a leading exam development platform. Leverage your expertise to guide multiple Agile teams, enhance automation practices, and ensure high standards ac...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$143K - $196K *

Elevate healthcare delivery by leading strategic partnerships and optimizing operations within Oncology service lines. Drive performance through exceptional customer engagement and collaboration acros...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$190K - $238K *

Champion provider growth by shaping strategies that enhance engagement and acquisition. Collaborate cross-functionally to create compelling messaging and drive impactful go-to-market initiatives, ensu...

RemoteRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$160K - $200K *

Lead the charge in transforming sales operations for the AMER region, driving strategic planning, forecasting, and execution excellence while fostering cross-functional collaboration and data-driven d...

RemoteRemote

Reposted today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Accelerate operational excellence by leading continuous improvement initiatives across service organizations. Drive quality, safety, and efficiency while optimizing spare parts and enhancing service p...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$175K - $185K *

Shape the future of product marketing by crafting compelling narratives and strategies. Collaborate with cross-functional teams to translate technical capabilities into impactful content and drive suc...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.