Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$110K - $150K *

Lead the charge in defining and executing product strategies for Benefits, collaborating with cross-functional teams to drive innovation and deliver customer value through data-driven insights and aut...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$210K - $250K *

Drive the growth of a therapeutic portfolio by leveraging medical expertise and overseeing clinical trials. Collaborate across teams to shape strategies in cell and gene therapy, ensuring innovative...

Covington, KYRemote

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead the charge in strategic program management, overseeing project delivery and team development. Drive successful outcomes through effective staffing, risk management, and stakeholder collaboration...

Chicago, ILRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$180K - $210K *

Transform technology operations by leading strategic initiatives, enhancing cybersecurity, and fostering cross-functional collaboration to support mission-driven projects and a remote-first workforce...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$219K - $285K *

Shape the future of digital innovation by leading technology solutions for Commercial and Global Medical Affairs. Foster strategic partnerships, define product vision, and enhance capabilities for suc...

RemoteRemote

4 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$300K - $340K *

Lead a dynamic Sales Team to drive growth in your region, utilizing best practices and effective prospecting techniques to exceed quotas and enhance client relationships while fostering team developme...

Dallas, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $107K *

Join us to develop and manage educational resources that enhance Commercial readiness across clinical data solutions. Collaborate with cross-functional teams to translate complex information into acti...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Transform large-scale data center projects by leading innovative structural engineering efforts. Collaborate with cross-functional teams to ensure quality and sustainability in design, while managing...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in driving new business technology sales across North America. Leverage extensive eFX market knowledge and relationships to exceed sales targets and enhance product strategies, while c...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Transform commercial operations by leading strategic initiatives, data governance, and process optimization. Collaborate cross-functionally to enhance sales efficiency, streamline reporting, and drive...

Ohio, USRemote

1 month ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Unlock potential by designing and delivering innovative learning experiences that align with strategic objectives. Analyze data to refine educational content and facilitate impactful training, fosteri...

Pennsylvania, USRemote

Yesterday

  •   5 - 7 years exp.  •   Hospitality & Recreation

$142K - $203K *

Design and optimize AI-ready networking infrastructures to support high-performance computing and data-intensive workloads. Collaborate with customers to assess, plan, and implement scalable solutions...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Transform architecture strategy in a leading healthcare organization, driving innovation and collaboration across IT infrastructure while ensuring alignment with business and regulatory standards...

Massachusetts, USRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$155K - $195K *

Manage the transformation of Customer Support into a strategic function, driving operational efficiency and enhancing service quality. Lead a team to implement innovative strategies that elevate the c...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $165K *

Join a dynamic team to lead technical onboarding and drive customer success through expert configuration, API integrations, and project management. Make a meaningful impact by streamlining implementat...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$215K - $235K *

Pioneer comprehensive commercial operations by designing, implementing, and optimizing pricing and deal negotiation processes. Drive ongoing analytics and continuous improvement, ensuring success in a...

United StatesRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$164K - $295K *

Optimize the delivery of advanced server rack solutions by leading cross-functional teams, managing complex hardware programs, and ensuring alignment with hyperscale data center requirements for next...

Austin, TXRemote

Today

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $145K *

Unlock potential by leading architecture in sales and implementations. Collaborate with clients and teams to drive technical excellence, enhance projects, and innovate solutions across multiple platfo...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $174K *

Lead and optimize field survey operations across California, ensuring technical excellence, safety, and efficiency. Mentor field leaders, establish best practices, and enhance team capabilities to del...

Santa Ana, CARemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$125K - $150K *

Champion scalable deal operations by leading the Global Deal Desk, optimizing complex agreements across sales, finance, and legal. Drive AI integration to enhance workflows and ensure compliance while...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Elevate your career by designing and delivering innovative video solutions across diverse sectors. Collaborate with teams to create scalable architectures that enhance broadcast, streaming, and cloud...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Elevate your career by leading global clinical trial projects, ensuring quality delivery and client satisfaction. Collaborate with cross-functional teams to drive operational excellence and continuous...

United StatesRemote

Reposted 1 month ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$235K - $265K *

Join a dynamic team to drive product sales for innovative solutions in defense. Lead customer engagement, shape opportunities, and manage a robust pipeline to enhance national security through cutting...

Columbia, MDRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $125K *

Drive the deployment of healthcare technology across multiple VA facilities, coordinating projects and ensuring readiness. Collaborate with diverse teams to manage timelines, resolve issues, and deliv...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Optimize CI/CD pipelines and improve Azure infrastructure to enhance deployment and observability. Collaborate with teams, addressing performance issues while deploying critical products that elevate...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.