Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$135K - $160K *

Lead the charge in shaping a new Technical Program Management team, guiding TPMs to deliver impactful results while fostering collaboration across Engineering and Product. Drive strategic planning and...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Champion integrated marketing strategies to drive growth, enhance brand awareness, and support sales initiatives. Lead cross-functional teams in executing customer-centric programs that generate deman...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $140K *

Join a team that's driving project success by leading technical initiatives, resolving complex challenges, and aligning outcomes with client objectives. Your expertise will enhance profitability and o...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Lead the charge in managing IT infrastructure and systems while mentoring a dedicated team. Drive cybersecurity initiatives, oversee technology planning, and ensure seamless end-user support to enhanc...

Ohio, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Shape the future of financial services by driving sales growth, building relationships, and expanding market share. Collaborate with partners and clients to identify opportunities and close complex de...

Connecticut, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $110K *

Lead the charge in providing advanced remote technical support for complex security systems. Serve as a senior technical authority, mentoring junior engineers and resolving critical issues across ente...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $131K *

Elevate customer success by leading a team of CSMs and TAMs to drive value, retention, and growth. Foster a culture of collaboration and operational excellence while ensuring exceptional customer expe...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$177K - $266K *

Drive success as you lead a remote team of Systems Engineers to enhance technical sales and partner engagement across the Southwest Mountain region, ensuring strong product adoption in a rapidly evolv...

Colorado, USRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$120K - $150K *

Shape the future of B2B content marketing by leading strategy, production, and executive voice. Drive impactful narratives that generate pipeline and engage security practitioners through innovative...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$130K - $160K *

Inspire exceptional customer service as a hands-on leader, optimizing support processes and enhancing team performance. Drive measurable improvements in customer satisfaction and employee engagement t...

Oxnard, CARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Grow your career with a dynamic role focused on sales and market development in the Life Sciences sector, utilizing your expertise in automated liquid handling. Collaborate with teams to build relatio...

Houston, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$500K+*

Drive end-to-end delivery across technology streams, leading cross-functional teams to ensure alignment, transparency, and success in high-visibility projects. Collaborate with stakeholders and manage...

Edison, NJRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Business Services

$140K - $170K *

Champion project execution and client satisfaction by leading multiple teams of Project Managers, ensuring financial performance and operational excellence across various commercial accounts while opt...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $115K *

Unlock project potential as a Program Manager, leading cross-functional teams to enhance released products, drive strategic initiatives, and ensure alignment with organizational goals in a dynamic, re...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Lead product strategy and innovation in a dynamic startup environment. Shape product development decisions, prioritize customer-centric solutions, and collaborate cross-functionally to drive business...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $140K *

Drive strategic growth by cultivating relationships with clients in AI and Technology sectors. Leverage consultative sales techniques to expand business opportunities and ensure high customer satisfac...

New York, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Lead the charge in designing and building a robust Cluster management platform. Collaborate with distributed teams to enhance observability and optimize performance, utilizing Go and modern telemetry...

North Carolina, USRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$280K - $330K *

Unlock potential by leading a team of Forward Deployed Engineers to identify AI opportunities, translate business needs into solutions, and drive measurable impact through agile delivery and collabora...

Morrisville, NCRemote

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a dynamic team to empower partners in building AI solutions using the Cognigy platform. You will provide hands-on technical enablement, training, and support, guiding partners from basic understa...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of AI integration by leading complex projects, bridging technical teams and leadership. Drive Agile methodologies, manage risks, and ensure timely deliverables in a dynamic environmen...

Virginia, USRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Drive AI-native software development by architecting systems, guiding AI agents, and ensuring quality. Collaborate closely with users to transform business needs into reliable, efficient solutions whi...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$90K - $170K *

Join a team that's driving strategic sales in TMS, WMS, and SaaS solutions. Lead initiatives to achieve sales targets, develop customer relationships, and promote innovative technology offerings while...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Empower a high-performing team by leading technical support operations, ensuring exceptional customer service, and driving process improvements in a dynamic environment. Your leadership will enhance t...

Montreal, QCRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $120K *

Lead the charge in driving growth and performance of Cloud Technical Account Management, overseeing a team to enhance service delivery, manage financial metrics, and partner with sales for customer su...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $194K *

Lead a dynamic Support Engineering team, enhancing customer experiences through AI-driven solutions, mentorship, and scalable processes while fostering a culture of growth and accountability...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.