Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$124K - $156K *

Lead the charge in optimizing service delivery operations to meet growth goals while ensuring speed, safety, and quality in field service execution for an expanding organization...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$153K - $249K *

Lead strategic sales and service initiatives to drive customer retention and revenue growth while overseeing operations and managing high-performance teams in a dynamic, remote work environment...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$171K - $256K *

Join a team that's driving customer success through strategic account management, innovative solutions, and cross-functional collaboration to enhance satisfaction and profitability across diverse cust...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Take ownership of driving sales and strategic partnerships to grow revenue through innovative Salesforce solutions. Collaborate with cross-functional teams to identify opportunities, nurture relations...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Unlock potential by leading strategic client relations and enhancing loyalty programs. Combine vision and operational excellence to drive customer engagement, foster innovation, and manage cross-funct...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$130K - $190K *

Manage operational excellence and customer satisfaction in scaling AirDial implementations, overseeing complex deployments and global support. Drive innovation through AI-driven tools, establishing hi...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$150K - $250K *

Empower the Customer Success organization by strategically enhancing customer satisfaction and loyalty. Lead a dynamic team focused on insights-driven improvements to ensure exceptional customer journ...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Grow your career with a leadership role enhancing revenue strategies by providing insights throughout the customer lifecycle. Collaborate across departments to optimize sales efficiency and drive pred...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$211K - $290K *

Lead the charge in driving growth and innovation in payer solutions. Oversee P&L performance, manage diverse teams, and enhance client engagement while expanding market presence in advanced healthcare...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Unlock potential by driving strategic account management initiatives that enhance customer experience and foster strong relationships. Lead a dynamic team to deliver valuable insights and solutions wh...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$138K - $231K *

Lead the charge in driving sales of clinical documentation solutions in healthcare, focusing on Gastroenterology. Manage customer relationships, execute sales strategies, and achieve targets while fos...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $180K *

Make your mark by driving strategic sales initiatives and optimizing performance in large retail partnerships. Lead cross-functional teams to achieve key financial goals while managing broker relation...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$120K - $150K *

Lead the Customer Success organization to enhance customer engagement, drive renewals, and maximize value realization across diverse segments through strategic execution and cross-functional collabora...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$100K - $150K *

Empower revenue growth by driving sales in the Canadian market, developing strong relationships, and exceeding goals. This individual contributor role requires a self-motivated sales professional with...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $150K *

Elevate your career by driving revenue growth and client relationships in the programmatic advertising space. As a strategic leader, you'll shape sales strategies, foster partnerships, and lead impact...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Media

$130K - $180K *

Champion innovative solutions as you own product strategy for the Enterprise DSO market. Lead the way in developing complex, impactful products that merge software, hardware, and AI, shaping a success...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$120K - $180K *

Shape the future of sales by leading market expansion in the New York Metro area. Collaborate with finance and tech leaders to drive strategic solutions and win new business while managing complex, ex...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $180K *

Join a dynamic team as you spearhead new business growth in the VC- and PE-backed tech sector. Leverage your expertise to cultivate C-level relationships, drive complex sales cycles, and innovate inte...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$141K - $234K *

Empower healthcare transformation by leading client engagements, driving performance improvements, and overseeing project delivery. Cultivate client relationships and develop your team while managing...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $180K *

Transform client relationships and drive growth through strategic account leadership, operational excellence, and collaboration, ensuring ideal service delivery and performance across high-profile acc...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Architect a thriving national service sales strategy to elevate recurring revenue, enhance contract retention, and establish long-term customer relationships within a fast-paced and dynamic environmen...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$155K - $195K *

Champion enterprise applications strategy and governance, driving innovation with Microsoft Dynamics 365. Lead cross-functional teams to optimize business processes, enhance operational stability, and...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $150K *

Discover new opportunities by leading enterprise account acquisition and driving sales growth through strategic planning and relationship management within the hospitality sector...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$100K - $250K *

MicroTech is seeking a results-driven Director of Sales to lead IT sales for networking services and solutions, focusing on expanding the client base within the federal government sector. The role inv...

US-AnywhereRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Business Services

$150K - $170K *

Champion high-performance revenue cycle operations by leading collections and AR strategies, driving accountability, and fostering an impactful culture focused on precision and results that directly e...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.