GXO Logistics, Inc.

Director, Account Management

GXO Logistics, Inc. • $120K — $150K *
US-AnywhereRemote in North Carolina, US
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 7 years of progressive experience in supply chain management
  • Availability to travel up to 50% (75% if remote)
  • Experience in project management and process control
  • Proven logistics/supply chain knowledge in omni-channel distribution

Responsibilities

  • Establish strategic direction for account penetration
  • Cultivate new customer opportunities to expand business
  • Utilize Voice of Customer (VoC) methodology
  • Promote innovation to improve processes and service
  • Maintain accountability for account growth and SLAs
  • Drive value-creating insights and relationship management
  • Lead and develop account management staff

Benefits

  • Full health insurance (medical, dental, vision)
  • 401(k) plan
  • Life insurance
  • Disability coverage
  • Participation in a company incentive plan
Full Job Description
Are you ready to take your career to the next level with a rapidly expanding global company? As the Director, Account Management, you will be responsible for managing the customer experience within the company, as well as developing and implementing strategies with existing customers that deliver value. Become a part of our dynamic team and we'll help you develop to a level that will exceed your expectations.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:
  • Establish a strategic direction for achieving account penetration and delivering plans
  • Cultivate new opportunities with customers to diversify and expand our core business
  • Utilize a Voice of Customer (VoC) methodology to manage the customer experience within the company
  • Promote "game-changing" thinking and continuously generate new ideas to improve processes, service, efficiency, quality and cost
  • Maintain accountability for account growth while ensuring that GXO exceeds customers' SLAs and expectations
  • Drive value-creating insights, recommendations and solutions to ensure long-term viable relationships are nurtured and sustained
  • Hire, lead, train and develop account management staff and drive world-class performance
  • Provide leadership in project management, process control, quality initiatives, RFP/RFQ response, creating Statements of Work (SOW), etc.
  • Partner with internal teams including Sales, IT, Procurement, Solutions, Engineering & Real Estate on RFP/RFQ response processes, from review to scope discovery to solution design, delivery and operations and commercial execution
  • Lead negotiations and develop relationships to navigate both internal and external initiatives
  • Stay current on customer's business strategy, trends and supply chain industry trends and communicate to key stakeholders in the organization


What you need to succeed at GXO:

At a minimum, you'll need:
  • Bachelor's degree or equivalent related work or military experience
  • 7 years of progressive experience in supply chain management
  • Availability to travel up to 50% of the time (75% if remote)
  • Experience in project management, process control, quality initiatives (Lean/6S), distribution/warehousing, production planning, statistical analysis, pricing, RFP response and SOW creation
  • Proven logistics industry/supply chain management knowledge with competency in omni-channel distribution or retail supply chain systems

It'd be great if you also have:
  • 10 years of experience in supply chain management
  • Superior customer relationship management experience and skills
  • Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence teams
  • Experience with reviewing/drafting contracts, contract renewals, work orders and related documents an ensuring adherence to contractual obligations
  • Strong financial acumen, P&L experience in a 3PL environment
  • Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
  • Solid project and time management skills with the ability to multitask and handle customer expectations

About GXO Logistics, Inc.

GXO Logistics, Inc. Careers

Join the dynamic team at GXO Logistics, Inc., a leading global provider of cutting-edge supply chain solutions. At GXO, we are committed to fostering a workplace where innovation thrives, leadership is cultivated, and diversity is celebrated. Discover a world of exciting job opportunities and be part of a company that values professional growth and development.

Work You’ll Do

Embark on a career journey with GXO Logistics, Inc., where you will be instrumental in transforming the logistics and transportation industry. Our team is at the forefront of innovation, driving efficiency and effectiveness for some of the world's most recognized brands.

Lead with Us

Step into a role of leadership and influence at GXO. We empower our employees with diversity training and leadership opportunities that pave the way for personal and professional growth. Our culture is built on the principles of teamwork, respect, and integrity—values that are integral to all we do.

Innovate with Us

At GXO Logistics, Inc., innovation is at the core of our operations. Join our team and contribute to groundbreaking projects that redefine logistics. With a focus on advanced technology and sustainable practices, your work will help shape the future of supply chain management.

Grow Your Career

GXO is not just a company; it's a place where careers flourish. We offer a range of job opportunities, from entry-level positions to senior roles in various departments. Whether you're seeking an internship to kickstart your career or a professional role to advance your skills, GXO provides the resources and support to help you succeed.

Benefits of Joining GXO

- **Career Advancement**: With a multitude of career paths and educational resources, the potential for growth is limitless. - **Professional Development**: Enhance your skills through targeted training programs and gain valuable experience that will elevate your career. - **Competitive Benefits**: Enjoy a comprehensive benefits package that supports the well-being of you and your family. - **Inclusive Culture**: Thrive in an environment that embraces diversity and fosters a sense of community among team members.

Join Our Team

Explore the array of job opportunities at GXO Logistics, Inc. and find the position that best matches your skills and interests. We are continuously hiring and looking for ambitious, curious, and driven individuals to join our team.

Prepare for Your Interview

Ready to make your mark at GXO? Prepare your resume and sharpen your interview skills. Our hiring process is designed to identify and attract talent who are passionate about logistics and innovation.

Stay Connected

Keep up to date with the latest career tips, company news, and industry insights by joining our network. Follow GXO Logistics, Inc. on our careers page and connect with us through professional networking platforms.

Apply Now

Don’t miss out on the opportunity to be part of something big. Visit the GXO Logistics, Inc. careers page to view open positions, submit your resume, and start your journey towards a rewarding career in logistics.

EXPLORE GXO LOGISTICS, INC. JOBS

Join us at GXO Logistics, Inc., where your career is just the beginning of a journey filled with opportunities for growth, innovation, and leadership.
Learn more about GXO Logistics, Inc.
Market Cap
$4.9 billion
Industry
Transportation
* Ladders Estimates

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