Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$181K - $210K *

Lead the charge in executing multi-year Medicaid implementations, driving strategic alignment across teams, managing risk, and ensuring project success within budget and scope while fostering a cultur...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$125K - $150K *

Transform compliance practices by driving operational excellence and ensuring regulatory adherence in a dynamic pharmacy environment. Collaborate cross-functionally to reinforce standards, assess risk...

US-AnywhereRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Help us champion compliance by enhancing our regulatory frameworks and operational integrity. Collaborate with cross-functional teams to ensure adherence to standards, mitigate risks, and prepare for...

US-AnywhereRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $165K *

Unlock enterprise-wide efficiencies by leading and evolving a robust Business Process Improvement framework. Partner with stakeholders, drive measurable enhancements, and foster a culture of continuou...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$154K - $248K *

Drive innovative marketing strategies, shaping growth pathways across Consumer and HCP audiences. Lead content strategy and team development while influencing senior leadership decisions and ensuring...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Shape the future of clinical insights by leading HCP and pharmaceutical programs with a focus on delivering high-quality, impactful solutions while fostering relationships with key opinion leaders in...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$129K - $214K *

Join a team that oversees underwriting operations, guiding strategic initiatives and enhancing customer relationships while ensuring compliance with regulations and performance metrics...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $155K *

Elevate your career by overseeing strategy and execution across commerce media and marketplace dynamics. As a key leader, you'll drive excellence, manage client relationships, and collaborate cross-fu...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Innovate a national sales strategy for specialty retail and commercial accounts. Drive growth through independent rep networks, optimize market presence, and build a repeatable field operation that tr...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$185K - $344K *

Take ownership of innovative customer data products that enhance payer, HCP, and engagement strategies. Drive product vision, roadmap, and performance while collaborating across teams to deliver scala...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$140K - $170K *

Empower your sales career by driving strategic initiatives and managing a dynamic team. You'll develop action plans, enhance customer relationships, and achieve targets in collaboration with cross-fun...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $147K *

Empower your media strategy expertise to lead dynamic pharma campaigns. Drive integrated HCP and DTC initiatives, ensuring seamless collaboration and impactful results while mentoring talent and adapt...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $150K *

Tackle the challenge of leading our Product organization. Guide a team in establishing a robust product operating system while maintaining high standards in product judgment and decision-making across...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $170K *

Transform sales performance by leading and mentoring a high-performing sales team. Drive revenue growth through strategic sales initiatives, relationship building, and effective management of sales ac...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Empower the future of customer service by leading a high-performing team, enhancing operational efficiency, and driving customer success across North America while leveraging innovative AI tools and r...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$154K - $265K *

Champion operational excellence by driving strategic initiatives and cross-functional alignment, supporting leadership to enhance decision-making and execution. Influence product marketing strategies...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$153K - $187K *

Lead the charge in managing comprehensive service engagements, driving operational excellence, and overseeing financial performance while ensuring exceptional client experiences and strategic delivery...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$60K - $250K *

Join a team that's dedicated to enhancing client relationships and driving growth through strategic analysis and operational excellence. Utilize your industry knowledge to support healthcare staffing...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$150K - $180K *

Lead the charge in driving strategic growth and innovation within the North America Data Center service segment. Collaborate with executive leaders to deliver impactful solutions that enhance reliabil...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$167K - $268K *

Join a team that's transforming strategic delivery excellence. Drive the design and execution of enterprise-level initiatives while developing the next generation of delivery leaders. Your impact shap...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$500K+*

Lead the charge in operationalizing new content experiences for millions, managing multidisciplinary teams in a fast-paced environment. Drive innovation, optimize workflows, and enhance global launch...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Champion strategic initiatives and drive international expansion through financial insights, collaboration, and innovative solutions that enhance business performance and achieve growth targets across...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Lead and develop a high-performing onboarding strategy, ensuring partners achieve success through streamlined processes and technical support. Collaborate cross-functionally to enhance the onboarding...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$111K - $198K *

Champion strategic sales initiatives, foster relationships with top-tier clients, and lead a dynamic sales team. Drive business growth in the insurance sector through innovative solutions and collabor...

US-AnywhereRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$125K - $150K *

Drive new business pursuits in the pharmaceutical services sector, fostering strategic partnerships and achieving growth objectives through proactive development and client engagement...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.