Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$82K - $103K *

Lead critical facility buildout and automation initiatives in fulfillment operations, managing large-scale projects with cross-functional teams to ensure timely and successful execution that aligns wi...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$175K - $225K *

Elevate your career by driving growth in the Healthcare and Pharmaceutical sector, fostering customer relationships, and influencing strategic logistics solutions in a dynamic, global team environment...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$96K - $140K *

Champion a fair and equitable workplace by leading employee relations initiatives. Advise on complex issues, conduct investigations, and partner with teams to mitigate risks and enhance organizational...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$150K - $200K *

Drive enterprise sales strategy and execution, leading a high-performing team to engage Fortune 500 clients through consultative, value-driven partnerships, navigating complex sales cycles and achievi...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$240K - $270K *

Develop high-value partnerships as a leader in client management. Drive growth by leveraging data insights and strategic guidance, while collaborating cross-functionally to optimize client outcomes an...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Elevate your career by leading a high-performing enterprise sales team focused on acquiring new clients in a complex environment. Drive strategic planning and relationship building while cultivating a...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Empower growth by leading the evolution of WMS and TMS platforms. Collaborate with diverse teams to ensure scalable, reliable transportation and fulfillment capabilities across a dynamic automation-en...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Transportation

$85K - $100K *

Join a team that's driving growth in retail markets through dynamic sales strategies. Lead account development, foster relationships, and manage the full sales lifecycle to achieve revenue targets in...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Join a team that's shaping Customer Success by leading a skilled group focused on enhancing client engagement across diverse account tiers while utilizing data-driven insights to foster retention and...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Business Services

$130K - $180K *

Join a team that's integral to aligning information security with business goals. You'll work closely with senior leaders to manage risks, enhance security measures, and foster a culture of security a...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$160K - $256K *

Drive innovation and strategy in our Salesforce ecosystem. Collaborate with leaders across multiple functions to enhance customer connections and lead a high-performing team. Shape the future of CRM a...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Lead the charge in transforming revenue cycle operations, overseeing strategic management and driving performance excellence to enhance cash flow and operational efficiency across multiple facilities...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$240K - $270K *

Transform the market access landscape by leading national accounts and formulating strategies that enhance payer relationships and coverage for innovative therapies. Collaborate with cross-functional...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$140K - $165K *

Lead the charge in developing audience-first media strategies for healthcare clients, guiding integrated planning and investment strategies to achieve impactful business outcomes while fostering team...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$85K - $100K *

Drive business growth by leading new logo acquisition and account management across mid-tier retail accounts, ensuring effective sales strategies for revenue targets and maintaining strong customer re...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$140K - $190K *

Drive strategic growth and client relationships as part of an innovative team dedicated to transforming the Life Sciences sector with cutting-edge SaaS solutions. Your leadership will empower impactfu...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$200K - $220K *

Drive strategic partner management, leading a high-performing team to achieve significant revenue growth while fostering strong executive relationships and enhancing partner productivity across the ec...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$102K - $163K *

Lead the charge in agile delivery management, guiding cross-functional teams to achieve high-impact technology outcomes. Foster a culture of collaboration, drive continuous improvement, and deliver me...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$159K - $287K *

Lead the charge in driving sales growth within the Healthcare Sales team. Foster customer relationships to enhance trust and satisfaction, while managing strategic plans for new business across Diagno...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $180K *

Drive your career with strategic supply chain initiatives, managing global inventory and supply chain continuity while leading multiple teams to optimize performance in a fast-paced environment...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$134K - $201K *

Lead and empower a team of Customer Success Managers to enhance customer satisfaction, drive retention, and leverage strategic relationships with enterprise accounts, all while fostering a culture of...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$134K - $201K *

Inspire growth as you lead a team of Customer Success Managers to drive retention, enhance product adoption, and build strategic customer partnerships while fostering a culture of accountability and i...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$180K - $220K *

Pioneer excellence in customer care by developing global strategies that enhance service delivery and customer experience. Lead large teams, drive transformation, and align initiatives with business o...

US-AnywhereRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Business Services

$130K - $150K *

Accelerate your career by managing key client relationships and driving account growth. Lead media performance and coordinate with various teams to ensure alignment on initiatives and outstanding serv...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$113K - $181K *

Transform product enablement by creating compelling narratives that engage buyers. Collaborate across teams to define demo strategies and support high-impact sales efforts. Lead initiatives that drive...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.