Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$150K - $180K *

Shape the future of financial services by driving sales growth, building relationships, and expanding market share. Collaborate with partners and clients to identify opportunities and close complex de...

Connecticut, USRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Shape the future of customer experience by leading AI-driven delivery initiatives. Manage a diverse portfolio, ensuring measurable outcomes while guiding teams through complex transformations and fost...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$262K - $394K *

Accelerate progress at Clio Phones by leading the growth of a cloud-native VoIP platform for law firms. Own P&L, build operational plans, and drive market strategy while managing cross-functional team...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$154K - $208K *

Shape the future of quality operations by leading teams to enhance product excellence and consumer satisfaction across global markets, driving continuous improvement and strategic initiatives in a dyn...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Lead the charge in optimizing commercial pharmacy logistics through project management, automation, and continuous improvement initiatives. Collaborate with cross-functional teams to enhance operation...

Pennsylvania, USRemote

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Champion strategic growth by developing partnerships, driving co-selling initiatives, and fostering relationships within the channel ecosystem to consistently achieve revenue goals and enhance custome...

Arizona, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Champion growth in the retail sector by driving account development and sales. Leverage strong customer relationships to enhance satisfaction and profitability while effectively managing your sales pi...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $250K *

Shape the future of global sales strategy by leading initiatives that drive partner growth and sales enablement. Collaborate with cross-functional teams to optimize processes, enhance capabilities, an...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$160K - $185K *

Unlock your potential by leading a dynamic team to drive channel partnerships, transforming opportunities into revenue-generating relationships across diverse verticals in a fast-growing ecosystem...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$173K - $200K *

Elevate rebate product strategy by leading development, driving growth, and enhancing operational performance. Collaborate across teams to ensure compliance and deliver measurable outcomes that align...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$190K - $228K *

Drive enterprise Quality and Regulatory governance for U.S. operations, ensuring compliance with FDA regulations and overseeing manufacturing quality in the therapeutic radiopharmaceutical sector whil...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$104K - $130K *

Join a team that's driving project success in mission-critical environments. As a Project Manager, you'll oversee design and construction phases, manage stakeholder relations, and ensure project profi...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Technical Services

$150K - $180K *

Accelerate growth in the Life Sciences sector by leading sales teams, strategizing market approaches, and fostering strong client relationships to achieve ambitious sales goals and drive overall busin...

Michigan, USRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$134K - $249K *

Champion pharmacy excellence by leading strategic initiatives and operational oversight for a pharmacy benefit management program. Drive quality, compliance, and innovation while collaborating with cr...

Indiana, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Drive strategic growth as you build relationships with C-level executives, lead complex sales cycles, and exceed quotas in selling enterprise-level SaaS solutions to $20bn+ clients while managing a de...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$75K - $112K *

Shape the future of revenue cycle operations by leading a dynamic team, driving process improvements, and ensuring compliance while fostering collaboration across departments to achieve operational ex...

Washington, DCRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$180K - $225K *

Tackle the procurement lifecycle for mission-critical cooling equipment in data centers. Lead strategic initiatives, supplier performance, and operational excellence, while managing risks and driving...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$121K - $190K *

Transform employee relations by building a robust ER model, leading complex investigations, and empowering HR teams. Drive strategic initiatives while managing sensitive employee matters to create eff...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $120K *

Grow your career with a dynamic role focused on leading AutoStore project sales, managing client relationships, and ensuring project success through robust sales processes and strategies. Drive growth...

CanadaRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$198K - $230K *

Join a team that's shaping the future of commercial execution by integrating strategies across channels and customers to drive sustainable growth and measurable outcomes in a dynamic, collaborative en...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Food & Beverages

$125K - $150K *

Deliver strategic leadership for a centralized partner data management system, ensuring alignment with business priorities and enhancing user experience. Collaborate with cross-functional teams to dri...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$325K - $375K *

Lead the charge in driving revenue growth by building and mentoring a high-performing sales team in the Mid-Enterprise segment, focusing on customer acquisition and market penetration in a competitive...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$157K - $262K *

Drive enterprise vendor management strategy by overseeing vendor relationships, governance, and performance. Collaborate with cross-functional teams to ensure compliance, optimize costs, and enhance o...

California, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Pioneer client relations by driving growth and retention through strategic account management, fostering strong relationships, and ensuring service excellence to meet and exceed business objectives...

CanadaRemote

Today

  •   Less than 5 years exp.  •   Business Services

$95K - $105K *

Lead a dynamic team of Field Engineers to optimize post-sales technical services, ensuring seamless installations and exceptional support for mission-critical audio recording solutions in public safet...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.