Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Associate Director - Clinical Operations - Healthcare
$155K - $259K *
Transform healthcare performance by leading integrated optimization programs that enhance clinical, operational, and financial outcomes for hospitals and health systems. Drive measurable results throu...
5 days ago
Key Account Director, Small City (West)
$144K - $200K *
Lead the charge in developing a high-performing sales team focused on public safety. Drive recruitment, coaching, and retention while ensuring team success through strategic deal management and AI int...
1 week ago
Director, Project Management Oncology
$192K - $288K *
Oversee cross-functional oncology development programs, driving operational strategy and execution. Collaborate with project teams to optimize timelines, manage dependencies, and ensure alignment with...
2 days ago
Key Account Manager, Life Sciences- Sensitech
$96K - $192K *
Unlock growth by managing a diverse territory, driving sales across global enterprise and local accounts. Engage with senior stakeholders, navigate complex environments, and lead the full sales cycle...
2 days ago
$80K - $95K *
Advance your career as a multi-site operational leader, ensuring high-quality sanitation services, regulatory compliance, and team performance across various locations while supporting new site launch...
2 weeks ago
Manager, Sourcing & Procurement
$110K - $130K *
Manage the Sourcing & Procurement team, guiding strategic initiatives, negotiating complex contracts, and fostering vendor relationships to enhance operational efficiency and compliance across the org...
Today
Director, Enterprise Portfolio Management
$150K - $195K *
Drive change management initiatives that enhance employee engagement and operational efficiency. Collaborate across teams to ensure successful adoption of technology and policy changes, while providin...
3 weeks ago
Director, Program Management (Exhibit Curation and Digital Experience- Walmart Museum)
$90K - $180K *
Innovate the visitor experience by leading curatorial strategies that blend digital and physical storytelling, ensuring world-class exhibitions and accessibility while inspiring future generations thr...
3 weeks ago
Senior Marketing Manager, Lifecycle & Growth
$90K - $120K *
Join a dynamic team to drive customer activation and retention strategies across the prescription lifecycle. Collaborate cross-functionally to optimize customer journeys and deliver measurable growth...
Reposted 1 week ago
Senior Director of Performance Creative
$150K - $180K *
Elevate performance creative by owning strategy, testing, and team leadership across multiple channels. Drive creative diversification and manage agency relationships to enhance customer journeys and...
Today
$175K - $231K *
Lead the charge in managing procurement operations for critical infrastructure projects. Collaborate with project teams to ensure compliance, negotiate contracts, and drive supplier relationships, con...
3 days ago
Business Development Regional Manager
$100K - $120K *
Advance territory growth by developing strategic customer relationships, identifying opportunities, and driving sales initiatives. Collaborate with internal teams to deliver tailored solutions and ach...
2 weeks ago
Director, Technical Support Engineering
$192K - $252K *
Unlock your potential by leading global technical support engineering, driving customer issue resolution, and enhancing service delivery across product lifecycles while collaborating with cross-functi...
3 weeks ago
Lead Director - Digital Engineering
$144K - $288K *
Lead the charge in transforming customer identity platforms, driving modernization and operational excellence while overseeing a multi-team engineering organization to enhance security and customer en...
1 week ago
$162K - $243K *
Lead a dynamic team in managing complex clinical research trials, ensuring strategic execution and client satisfaction. Drive project success through effective communication, budget oversight, and qua...
Reposted today
$162K - $243K *
Lead a dynamic team in managing complex clinical research trials, ensuring project execution aligns with strategic objectives. Drive process improvements and maintain client relationships while overse...
1 week ago
Strategic Account Manager, Business Clients (FX & Payments)
$85K - $98K *
Transform client relationships by owning a portfolio of B2B accounts, driving growth through tailored solutions in FX and payments, and leveraging technology for impactful service delivery...
2 weeks ago
$130K - $150K *
Unlock potential by leading the full sales cycle in healthcare, engaging C-suite executives and driving strategic decisions. Leverage your experience to meet quotas, build account strategies, and enha...
Reposted yesterday
Senior Field Marketing Manager
$110K - $135K *
Drive impactful regional field marketing initiatives that enhance pipeline growth in manufacturing. Collaborate with Sales and Marketing teams to execute events and campaigns, leveraging AI for effici...
3 days ago
Area Vice President, RTD & Convenience
$185K - $231K *
Champion a transformative growth agenda for RTD & Convenience, focusing on channel expansion, strategic partnerships, and market leadership to drive profitability and market share while collaborating...
Reposted 1 week ago
Senior Cyber Security Engineer
$110K - $130K *
Transform cybersecurity practices by leading vulnerability management and penetration testing efforts. Collaborate with cross-functional teams to enhance security controls, reduce risks, and ensure ro...
2 days ago
$80K - $95K *
Accelerate progress at a dynamic automotive SaaS company by owning the Mid-Market segment. Drive new business with multi-location auto repair groups, shaping strategies and building a scalable sales p...
2 days ago
Service Delivery Manager - Security & Governance
$150K - $164K *
Lead our cybersecurity and governance initiatives, enhancing security operations and risk management while driving compliance with CMMC 2.0 and ISO/IEC 27001 standards. Collaborate across teams to imp...
1 week ago
$210K - $250K *
Drive the growth of a therapeutic portfolio by leveraging medical expertise and overseeing clinical trials. Collaborate across teams to shape strategies in cell and gene therapy, ensuring innovative...
1 week ago
(Senior) Director, Regulatory Affairs CMC
$210K - $305K *
Champion the global CMC regulatory strategy for a pivotal HCM program, ensuring compliance from Phase 3 through launch. Collaborate with cross-functional teams to build robust regulatory processes and...
1 week ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.