Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$130K - $180K *

Lead the charge in enhancing IT governance frameworks for digital platforms, ensuring compliance and operational excellence. Monitor governance effectiveness while collaborating with cross-functional...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$73K - $113K *

Inspire exceptional performance by supervising a dedicated team managing Workers' Compensation claims, driving compliance, and delivering excellent customer service while fostering continuous improvem...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $140K *

Lead financial operations while collaborating with leadership teams to drive growth. Own reporting and compliance, coach finance talent, and enhance internal controls within a fast-paced environment...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$79K - $119K *

Shape the future of construction project management by leading small to mid-scale projects. Collaborate with diverse teams, ensure compliance with established methodologies, and drive the success of i...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Drive exceptional client experience by leading benefit implementations. Leverage your problem-solving skills to navigate and enhance client relationships, ensuring smooth transitions for ongoing partn...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $160K *

Inspire impactful marketing strategies that enhance brand visibility and support business development initiatives. Engage cross-functionally to craft compelling communications and elevate marketing op...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $130K *

Lead the charge in driving growth within a defined territory by managing relationships, cultivating new business, and overseeing high-impact projects. Collaborate with stakeholders to deliver tailored...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $120K *

Elevate your career by managing strategic accounts in the transit sector, leading complex, long-cycle sales. Build trust and influence decisions through tailored solutions, all while collaborating wit...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$92K - $106K *

Lead impactful Virtual F&I Standardization projects by collaborating with teams to meet customer needs, ensuring project milestones, and managing accounting processes effectively for optimal customer...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Legal & Accounting

$150K - $200K *

Unlock potential by driving client partnerships and growth in gaming, leading teams to develop innovative AI and technology solutions for high-profile accounts, ensuring strategic direction and impact...

US-AnywhereRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$180K - $196K *

Transform your career by leading global alliance strategies with AWS, executing marketplace initiatives, and driving revenue acceleration through executive engagement and cross-functional collaboratio...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Lead the charge in shaping innovative demand generation strategies for insurance growth. Drive cross-channel marketing efforts, enhance execution, and partner with analytics teams for measurable impac...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$300K - $350K *

Unlock potential by leading enterprise sales initiatives, navigating complex organizations and engaging with technical stakeholders to drive significant revenue growth. Collaborate closely with teams...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $172K *

Unlock your potential as a Category Manager, driving strategic supplier partnerships and optimizing supply chain operations to enhance product availability and performance. Collaborate with diverse te...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$105K - $169K *

Join a dynamic team as you lead Hardware sales efforts in the Southeast, driving growth and profitability. Establish key relationships, optimize digital platforms, and collaborate cross-functionally t...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$105K - $150K *

Champion competitive intelligence to drive market insights, enhance sales strategies, and support leadership decisions, transforming data into actionable revenue opportunities for the organization...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$159K - $273K *

Join a dynamic team to lead and innovate technology strategy for real estate services, ensuring operational excellence, enhancing customer experience, and driving business outcomes across a comprehens...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$150K - $256K *

Join us to lead transformative initiatives in MedTech operations, reimagining processes with AI and advanced analytics. Drive measurable margin improvements across functions with a focus on operationa...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$75K - $95K *

Contribute to the growth and performance of our Northeast territory by strategically partnering with leadership to implement talent management initiatives, enhance organizational effectiveness, and dr...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $130K *

Shape the future of customer success by leading a dynamic team of CSMs. Drive adoption, value realization, and long-term relationships while optimizing team performance and scaling best practices acro...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$134K - $158K *

Champion revenue operations by enhancing data integrity, optimizing processes, and supporting tools that drive sales, customer success, and partnership engagement in a fast-paced, product-led environm...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Advance brokerage operations by leading daily management and ensuring compliance, accuracy, and scalability. Collaborate with cross-functional teams to optimize trading processes and implement innovat...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $130K *

Accelerate progress at our dynamic team, driving innovative solutions and enhancing partnerships across diverse industry verticals. Your strategic insights will cultivate key client relationships and...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$98K - $131K *

Inspire the future of financial integrity by leading technical accounting initiatives while ensuring global compliance with evolving standards. Collaborate cross-functionally to enhance the financial...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$100K - $151K *

Drive accurate cost estimations for complex warehouse automation projects, leading estimating activities while collaborating cross-functionally. Influence pricing strategies, mentor peers, and enhance...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.