Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$155K - $259K *

Transform healthcare performance by leading integrated optimization programs that enhance clinical, operational, and financial outcomes for hospitals and health systems. Drive measurable results throu...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Business Services

$144K - $200K *

Lead the charge in developing a high-performing sales team focused on public safety. Drive recruitment, coaching, and retention while ensuring team success through strategic deal management and AI int...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$192K - $288K *

Oversee cross-functional oncology development programs, driving operational strategy and execution. Collaborate with project teams to optimize timelines, manage dependencies, and ensure alignment with...

Pennsylvania, USRemote

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$96K - $192K *

Unlock growth by managing a diverse territory, driving sales across global enterprise and local accounts. Engage with senior stakeholders, navigate complex environments, and lead the full sales cycle...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Advance your career as a multi-site operational leader, ensuring high-quality sanitation services, regulatory compliance, and team performance across various locations while supporting new site launch...

St. Cloud, MNRemote

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$110K - $130K *

Manage the Sourcing & Procurement team, guiding strategic initiatives, negotiating complex contracts, and fostering vendor relationships to enhance operational efficiency and compliance across the org...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$150K - $195K *

Drive change management initiatives that enhance employee engagement and operational efficiency. Collaborate across teams to ensure successful adoption of technology and policy changes, while providin...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $180K *

Innovate the visitor experience by leading curatorial strategies that blend digital and physical storytelling, ensuring world-class exhibitions and accessibility while inspiring future generations thr...

Bentonville, ARRemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Join a dynamic team to drive customer activation and retention strategies across the prescription lifecycle. Collaborate cross-functionally to optimize customer journeys and deliver measurable growth...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Elevate performance creative by owning strategy, testing, and team leadership across multiple channels. Drive creative diversification and manage agency relationships to enhance customer journeys and...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$175K - $231K *

Lead the charge in managing procurement operations for critical infrastructure projects. Collaborate with project teams to ensure compliance, negotiate contracts, and drive supplier relationships, con...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $120K *

Advance territory growth by developing strategic customer relationships, identifying opportunities, and driving sales initiatives. Collaborate with internal teams to deliver tailored solutions and ach...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$192K - $252K *

Unlock your potential by leading global technical support engineering, driving customer issue resolution, and enhancing service delivery across product lifecycles while collaborating with cross-functi...

CanadaRemote

3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$144K - $288K *

Lead the charge in transforming customer identity platforms, driving modernization and operational excellence while overseeing a multi-team engineering organization to enhance security and customer en...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$162K - $243K *

Lead a dynamic team in managing complex clinical research trials, ensuring strategic execution and client satisfaction. Drive project success through effective communication, budget oversight, and qua...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Healthcare

$162K - $243K *

Lead a dynamic team in managing complex clinical research trials, ensuring project execution aligns with strategic objectives. Drive process improvements and maintain client relationships while overse...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$85K - $98K *

Transform client relationships by owning a portfolio of B2B accounts, driving growth through tailored solutions in FX and payments, and leveraging technology for impactful service delivery...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$130K - $150K *

Unlock potential by leading the full sales cycle in healthcare, engaging C-suite executives and driving strategic decisions. Leverage your experience to meet quotas, build account strategies, and enha...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Healthcare

$110K - $135K *

Drive impactful regional field marketing initiatives that enhance pipeline growth in manufacturing. Collaborate with Sales and Marketing teams to execute events and campaigns, leveraging AI for effici...

Chicago, ILRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$185K - $231K *

Champion a transformative growth agenda for RTD & Convenience, focusing on channel expansion, strategic partnerships, and market leadership to drive profitability and market share while collaborating...

RemoteRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Food & Beverages

$110K - $130K *

Transform cybersecurity practices by leading vulnerability management and penetration testing efforts. Collaborate with cross-functional teams to enhance security controls, reduce risks, and ensure ro...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Accelerate progress at a dynamic automotive SaaS company by owning the Mid-Market segment. Drive new business with multi-location auto repair groups, shaping strategies and building a scalable sales p...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $164K *

Lead our cybersecurity and governance initiatives, enhancing security operations and risk management while driving compliance with CMMC 2.0 and ISO/IEC 27001 standards. Collaborate across teams to imp...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$210K - $250K *

Drive the growth of a therapeutic portfolio by leveraging medical expertise and overseeing clinical trials. Collaborate across teams to shape strategies in cell and gene therapy, ensuring innovative...

Covington, KYRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$210K - $305K *

Champion the global CMC regulatory strategy for a pivotal HCM program, ensuring compliance from Phase 3 through launch. Collaborate with cross-functional teams to build robust regulatory processes and...

San Francisco, CARemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.